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PC Specialist Reviews

4.8 Rating 5,731 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,731 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 30th March 2026
Beto
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
Ordering process was easy and then Laptop was made and delivered in a timely manner I would recommend PC Specialist
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Posted 2 years ago
Ordering is very easy and informative. Kept updated during the build process. Delivery excellent. After purchase support also excellent. This is my second purchase from PC specialist and won't be my last.
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Posted 2 years ago
Fast, efficient service and a superb product.
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Posted 2 years ago
Just a super service
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Posted 2 years ago
relatively quick turnaround for a custom made PC, functions exceptionally well
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Posted 2 years ago
Clear communication, and good value product. we were kept up to date through every process and stage. No issues, all arrived on time as expected.
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Posted 2 years ago
Delivered a quality product within the the stated timeframe. Website easy to use and no issues to report. This is the second time I have used PC Specialist and would recommend.
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Posted 2 years ago
Quick answers to my questions and a really good service. Fulfillment times were accurate too - so all in all, pretty chuffed!
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Posted 2 years ago
Back about 3 years ago, I was working on an LED Volume shoot for a production up in Scotland that had highly demanding graphical requirements for a powerhouse workstation. PC Specialist were the only towers we used to kit out our "Brainbar". We had such a smooth running shoot that this year, I invested in one of their high-end laptops for preproduction I'm currently doing on another high profile television show and have been nothing but pleased! Great work guys.
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Posted 2 years ago
The greatest custom-PC-build website I have ever used. USE THEM! I'm a computers and electronics hobbyist in my 20s so I'm really happy with the PCs that I've built for myself. Yet this time it wasn't me that needed a new PC but my partner. I could've done it myself but that takes time and also the chance to potentially damage components (I'm a bit paranoid of that) so I decided to, if not use a site to purchase a PC, see if these sites could check if the parts were compatible... Best choice I've ever made in terms of PC builds: First of all, the website? Just designed well. Sometimes some websites are too flashy or take forever to load based on their server, but this one was a layout that I just loved. Next, in building the PC, there was a great range of options that honestly came to prices similar to the components cost if you were to browse for those parts then add them all together; point is, not ridiculously expensive. They're also the only site that had a PC tower case option that could house an optical drive! Finally, when confirming the build, a final notification would show to tell you what parts can't fit! I ordered 3 fans but the case could only reasonably house 2! This is an important point because sometimes sites like this will go "oh well that size of the fan fits so why not charge for 3? I mean, if 1 can fit then many can fit!". To have that detail be in the final checks is a great bit of polish and care that gave me some trust in this previously-unused site. But it doesn't stop there! The order went through (we paid for the priority order since I'm still a believer that having something tracked and sped through probably means it's a higher prioirty in the delivery company's database so less likely to be lost or forgotten) and not a day later I got a phonecall from them. They rang to mention the bracket I had ordered for the graphics card would be a bit too big, and was likely unnecessary. Awesome! They told me about a development with the build and needed my input, and did so extremely fast. Who cares anyway it was only £10 for that part. But oh no, not ONLY did they IMMEDIATELY let me know about it, but they refunded me for that part! I know COUNTLESS businesses that wouldn't refund for a small part like that, something along the lines of "the order was for all of these parts and the company decided what would work and what wouldn't". Kind of an "accepted risk" sort of deal. And yet this company paid me back for a part I wasn't gonna use! Amazing! The rest of the process was incredible, order was tracked, packaged up so neat in styrophome and bubble wrap (I think there was bubble wrap) and the build worked amazingly! EVERY step of this process was better than I could have ever hoped for. The best word I can use is "polish", not a SINGLE step was 4/5 stars. The website? Stellar. The confirmation of the build? Lovely! The call to change a choice and a refund, done immediately? All of this was incredible. I will, without a doubt, ALWAYS reccomend this site to anyone of my friends and family that might be considering a new PC. I cannot speak to everyone's experience, but IF what I experienced was a true reflection of almost every customer's experience? Then I have never been prouder to recommend a company. If you, like me, haven't used a custom-pc-builder company before and are uncertain, then don't worry. You WILL get what you paid for. 6/5 stars, will use again.
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Posted 2 years ago
Ordered a very expensive pc over £1500, was very anxious that it would be sent out with something wrong and I’d have to send it back. Just wanted a no hassle great gaming pc to get delivered and that’s what happened. Been running great and absolutely no complaints. Thank you
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Posted 2 years ago
Awesome, so easy, PC is twice as quick as DELL at half the price. The only problem has been Windows 11, I'd wait a while whilst they figure out the bugs but I', up and running happily. Would do PCS again, no problem.
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Posted 2 years ago
Very happy with my new PC. Lightning fast and silent. Boots up and shuts down almost instantly.
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Posted 2 years ago
Had the pc a few weeks now, the sales, build and delivery service was fantastic and the machine has been perfect ever since.
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Posted 2 years ago
It was what I wanted and im happy with this (GOOD) price affordable For meja
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Posted 2 years ago
I have been looking at a custom-built PC at different suppliers for months and decided to stick with PC Specialists. I have made the right decision. Before ordering a £2.5k PC I have been speaking with one of their customer service team members (sorry, I forgot his name) and I have discussed in detail about the spec I have selected. I have been given valuable advice on some of the components I wanted, and I was able to choose the right PC spec. The lead time with a 5 days fast tracking fee was exactly 5 days, so very happy that I could receive the PC at the desired date (had to call to enquire at some point as the PC was stuck in testing stage for 3 days). The packing was sturdy, and the PC arrived safely to me. So far I have no issues with the PC, it booted up correctly and followed the instructions to finalise Windows set up. Overall, very pleased with the purchase and the company, so thumbs up. It would have been appreciated if PC specialists had offered any kind of discount or some free-bee's for purchase price in excess of £2k.
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Posted 2 years ago
It was what I wanted and im happy with this.
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Posted 2 years ago
Service relatively fast, kept updated on every step of the built, price affordable for the case and parts, delivery fast and well packaged.
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Posted 2 years ago
always great service, they keep you updated on what happens with the product, the online chat is amazing and very responsive, i have used the company for years now and i will remain using them for the future.
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Posted 2 years ago
Supplied a well built system to my specifications in good time.
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Posted 2 years ago
PC Specialist is rated 4.8 based on 5,731 reviews