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PC Specialist Reviews

4.8 Rating 5,912 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,912 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
I chose to go with PC Specialist because of the large availability of components to customise the build process. My expectations were surpassed. The cable tidy within the case and the general build is considerably better than I'd be able to do myself. It looks professional. I selected an expedited shipping option and the target for dispatch was met, so I was very happy about that. There's a note on a review below about the courier being problematic - I think that depends on your local service. DPD was used and for my local area they're extremely reliable, so I continued to be happy with that as well. I have been recommending PC Specialist to friends.
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Posted 3 years ago
Easy to order, speedy delivery with good communication throughout. This is my third purchase with PC Specialist. I doubt I'll go anywhere else.
PC Specialist 5 star review on 20th October 2022
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Posted 3 years ago
From pressing the button to order my laptop to when the build started was less than 1 hour. very efficient service during the build, as you are kept appraised of progress. The only thing that let them down was the courier service which took over a week for them to deliver (DPD). would suggest that they look for an alternate courier as I have had problems with them with order through other companies. Support is really efficient as well. Had an issue with the Windows not being activated and they remote connected and sorted it out in a flash. Would highly recommend.
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Posted 3 years ago
The specification setup was easy and clear. I phoned customer service with some questions and they were very helpful. I received an email at every stage of the build and testing process. The computer arrived in five days exactly as promised, setting up was simple and the computer is working perfectly. This is the second purchase from pc specialist, the first was 12 years ago and the pc is still working! This is why I came back to them. Very happy customer
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Posted 3 years ago
Excellent service, great communication and though out the build process.
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Posted 3 years ago
My laptop was assembled with a faulty thermostat. I only noticed it after 60 days, just very loud fan, randomly switched on when browsing web. I called customer service, they checked it remotely and promised a priority repair, so I sent it back (otherwise I probably wouldn't). Unfortunately, I didn't note down the name of the tech I spoke to. I've been waiting for the laptop for 6 weeks now. Today, after contacting them for the 10th time, I was asked to 'show a proof of promised priority'. I'm sure they could easily find a name of the person who had arranged the repair for me, but they prefer to send emails back and forth and accuse me of lying. Please take accountability for your team. The staff involved: Thomas D, Adam Lawson, Leighton Kennedy.
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Posted 3 years ago
Great communication through the build process and dispatched prompty. Packaging was very good. Will use a gain.
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Posted 3 years ago
Easy to use website. Good price. reasonable delivery time. Excellant product
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Posted 3 years ago
unable to supply the g/card we wanted but when we got in touch with them the order was amended and refund of the price diff was back in account in days . the remainder of the order was them supplied within the delivery date As a Present i was able to amend the deliver date with courier to a more suitable date All in all the contact with the company and there delivery ppl was v/good so well worth the 5 star
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Posted 3 years ago
Great Product!
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Posted 3 years ago
Their website was very easy to use and allowed me to build a PC to my specifications. It was built and tested quickly and delivered safely. I highly recommend PCSpecialist.
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Posted 3 years ago
Your website is very easy to use and warns if you configure your PC with incompatible options. The price was competitive and it was made and delivered within 7 days. Everything worked fine out of the box, so very have with my new PC
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Posted 3 years ago
Efficient service. Constant updates about order. Would highly recommend
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Posted 3 years ago
The desktop is great, with a reasonable price. Delivery is fast and reliable. Haven't met any technical issue till now (half a month).
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Posted 3 years ago
Came very quickly, and is absolutely unreal
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Posted 3 years ago
Great products, great service, great communication
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Posted 3 years ago
PCS were (as they have been in the ten years or so I've been using them) excellent throughout. The online chat support during ordering was really useful, the ability to configure the system I needed on the website was excellent, price was competitive, and build time was better than expected. The new PC is working well and is lightning fast.
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Posted 3 years ago
Very good customer service throughout, from telephone support to discuss my specific requirements to building the spec of my pc for music recording. Regular communication at each stage until delivery so I knew exactly where my order was in the process. Not being teccy I found my experience with PC specialist very easy and I ended up with a great pc for my needs. Highly recommended and a deserved 5 stars.
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Posted 3 years ago
This was my second time buying a pc from PC specialist and I couldn’t be happier. Reliable, comprehensive and a trustworthy service!
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Posted 3 years ago
Custom order days Arrived quickly within 8 days , informed every step of the order and delivery, Driver helped lift inside ,very impressed, Packing good even graphics card supported. Worked Fine ,Set up Ok, no problems Exactly as spec Would recommend and if required definatley use again.
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Posted 3 years ago
PC Specialist is rated 4.8 based on 5,912 reviews