PC Specialist Reviews

Name: PC Specialist
Rating: 4.78

4.8 Rating 4,662 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 4,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 10th June 2025

Anonymous

PC Specialist 5 star review on 1st June 2025

Anonymous

PC Specialist 5 star review on 31st May 2025

Igor

PC Specialist 5 star review on 27th May 2025

Sumit Barman

319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered my Laptop on Boxing Day and with all the holidays etc, I wasn't expecting delivery for at least 2 weeks. However, PC Specialist had my Laptop all sorted to my spec and delivered to my door in 9 days. I am more than happy with this service. I haven't tested my Laptop properly yet but happy with everything so far. Thanks guys.”

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Posted 4 months ago

“I’m writing this review nearly a year after receiving and using my pre-built PC. While it still runs, there have been ongoing issues. The machine occasionally boots into BIOS for no apparent reason, even though I always make sure to shut it down properly each evening. When the PC first arrived, the RAM and GPU were loose and had to be properly installed. As someone who isn't familiar with this process, I spent three hours on the phone to get everything set up, getting Windows running required some hoop jumping too. The SQL even had to be investigated and have things checked and setup once everything got running . I was frustrated that these issues weren’t addressed during the initial build and testing phase. Another major concern is the performance with certain games, such as Elden Ring and Space Marine. Despite extensive troubleshooting, including searching for solutions online, I found no answers. When I reached out to PCSpecialist for support, the response I received was disappointing—essentially telling me that my system was "supposed" to be slow due to the 32GB of RAM. It felt like a dismissive "go away" response from customer service. While some games run fine, my favorites do not. Overall, I regret my decision to use PCSpecialist for a build that cost over £2,000. The service I received was far below expectations, especially when I’ve had better experiences with companies like CCL Online for much cheaper machines.”

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Posted 4 months ago

“I recently ordered a custom PC from PC Specialist, and I couldn't be happier with their service! From start to finish, the process was smooth and hassle-free. The team did an outstanding job assembling my PC, and it was delivered to my door in less than a week—much faster than I expected. The package included clear, easy-to-follow instructions on how to set everything up, which made getting started a breeze. The PC itself runs flawlessly, with excellent performance and no issues whatsoever. It’s clear they put a lot of care into the build. If you're looking for a reliable, efficient, and professional custom PC service, I highly recommend PC Specialist. They’ve exceeded my expectations, and I’ll definitely be coming back for any future needs. Fantastic job!”

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Posted 4 months ago

“Ordered a PC off of PC specialist and not only was the process easy but it was quick. I ordered during the Christmas period and wasn't expecting them to get my order processed, built and shipped for some time but hey got it out in about a week which I was really impressed by. I have only a couple complaints about my system, firstly I ran into some technical issues but the support team were very helpful in getting this solved the same day over the phone. I am also seeing some hardware issues like fan noise and coil whine but this is less about PC specialist and more on the hardware itself. I highly recommend them because not only are they decently priced but have a very helpful support team from what I have experienced.”

PC Specialist 4 star review on 17th January 2025

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Posted 4 months ago

“I was scammed out of 80,700 Euros in an investment scheme, and I thought I’d never get my money back. Supreme Assets Recovery Agency came to my rescue and recovered my funds quickly and professionally. Their team was reliable, supportive, and kept me updated throughout the process. If you’ve been a victim of a scam broker, don’t hesitate to contact them at 𝔼𝕞𝕒𝕚𝕝 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟟@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 𝕠𝕣 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡 +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠. They are truly amazing!”

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Posted 4 months ago

“Everything was great until the RMA team got involved. No response for 3 weeks until I chased them (they have a cute don't send chasers in their RMA email, probably hoping you forget about it) Then I caught them out not actually testing an RMA and then when I challenged it with my own testing prior to sending the item back, they suddenly actually do testing that resulted a, suprise-suprise, completely different result. What a joke. Avoid.”

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Posted 4 months ago

“Quick build time and excellent quality”

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Posted 4 months ago

“I used PC specialist like 15 years ago to build a laptop, needed a high end desktop and whilst I can build myself for compatibility, sizing and just peace of mind I went to them again in December 24. The process is smooth, like really smooth. Hats off to the customer journey people they make you feel valued for sure with the nice updates and little added value of sending me a pic of a desktop before shipping. Cheers peoples.”

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Posted 4 months ago

“Plenty of options to configure my own PC.”

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Posted 4 months ago

“Fantastic service, so easy to configure and build online and see the price you will pay. Very happy with the delivery speed too especially as it was Christmas. Will definitely use again.”

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Posted 4 months ago

“The all in one solution for your computer needs. I've used PC Specialist since they first came about. Their interactive site is a combination of sales, service and a fantastic forum for all your questions before you purchase, which I would highly recommend you use before biting the bullet. The forum members are excellent at steering you in the right direction before commiting. Their service is 1st class and pages are set up for ease of use if getting a bespoke machine or even a balanced system off the peg. I particularly like that they will intervene at the end process with recommendations or changes that benefit the buyer for peace of mind. They put the buyer first, which is incredibly comforting. I've just acquired my new bespoke desktop using the above with great success and fully recommend them for anyone who wants a great service and quality PC.”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Great service, quick build time and dispatched quickly, this was over the Christmas period as well. My first pc bought from them, will use them again well the time comes.”

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Posted 4 months ago

“This is maybe my sixth PC from PC specialist. They provide an excellent service and I am always happy with the product.”

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Posted 4 months ago

“Customer swrvice was helpful fronday one. Thay did a great job. Kids are very happy with computers. I definitely recommend PC Specialists.”

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Posted 4 months ago

“Customer service has always been very good, during my most recent purchase especially so. It is easy and quick to reach a helpful human. The build is great, very neat. I can recommend PC Specialist without reservation.”

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Posted 5 months ago

“Excellent service from start to finish my son loves his new Gaming Pc thank you so much. Easy to order and arrived as promised”

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Posted 5 months ago

“Their customer service was exceptional, offering helpful advice and answering all my questions. The product was delivered quickly and exceeded my expectations in both quality and performance. I highly recommend PC Specialist for anyone looking for reliable, top-notch computers and service. Bought multiple pc’s thru the years and all of them have been great!!!”

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Posted 5 months ago

“8 days from placing the order to delivery on a custom spec machine, my 3rd computer from pcspealist, only down side is we don't need the logo everywhere from the fans to the front of the case to the boot screen... relax”

PC Specialist 5 star review on 8th January 2025

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Posted 5 months ago

“Brilliant service when It was being made with good customer service. The end result of the computer is put together excellently with no issues currently known, would definitely recommend.”

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Posted 5 months ago

PC Specialist is rated 4.8 based on 4,662 reviews