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PC Specialist Reviews

4.8 Rating 5,928 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,928 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
Really good service and good price with good customer service.
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Posted 4 years ago
Fantastic service from pc specialist and staffs are really helpful but DPD company which is used by pc specialist as a courier company is not very good. They almost lost my parcel and couldn't able locate it. But after 5 days and numerous call to dpd customers service centre, I received my PC and very happy with it. But not happy with DPD SERVICE
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Posted 4 years ago
Recieved exactly the service advertised, with good updates from the company during the build and dispatch.
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Posted 4 years ago
Informative website. This company was highly recommended by my son who works in IT. They built his PC. It was easy to get a quote and great to be able to specify the components. The laptop was built in the timescale (actually more quickly) stated at time of ordering and delivered in very secure packaging. The machine performs well (so far). I'm very pleased with the service and happy to recommend PC Specialist.
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Posted 4 years ago
Having had a disasterous experience with another (now defunct) online computer company 11 years ago I had said I would in the future be extremely careful of any future purchases. However I should not have feared ... From start to finish PC Specialist have been superb. I made many many inquiries through friends and colleagues about my next choice and PC Specialist's name came up time and time again. Not only was the selection of specific specilist components through their website extremely easy to navigate compaired to sites, but the PCS prices were very competetive too. It's really easy to specify a machine in a straightforward logical way with running total to keep inline with your budget. The overall ordering process is clearly laid out and timescales for each stage are openly explained so you can see what is happening, and be informed with helpful updates as the build progresses. Delivery happened earlier than expected and the machine arrived by courier, well protected. Installation had a small hiccough in that it didn't boot as expected into Windows 11 wecome page but went instead straight to Bios. This could be worrysome for some inexperienced customers, however the Asus Bios is so clear it was simply a matter of agreeing and saving the current setting and then exiting. Maybe this step was forgotten in the testing install process, but it wasn't a major DOA issue - although could be for many! The build quality of my base unit is superb. I'm very happy. No loose wires or unexpected rattles. Nothing required adjusting or re-seating. I plugged in my existing Graphics Card and connected to the power lead that was thoughtfully pre positioned ready. I'd already told PCS what type of Graphics Card would be installed. Only a basic driver was loaded so this was a little suprising that it was a relatively old generic one, but it was enough to get up and running and download latest from NVidia. A big box of surplus fittings, wire connectors, screws etc from the build was also sent together with Windows 11 Pro on a USB stick as a re-install back-up. (the licence number however is not clearly evident, but that is probably me not knowing where to look! lol). My new machine now is extremely fast. It fully boots up from cold in just a few seconds. Overall I'm delighted by the whole experience and pleased that I decided to trust PC Specialist with my build. 5*
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Posted 4 years ago
Order went through quickly, delivered within 15 working days, excellent service, thank you!
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Posted 4 years ago
Came across PCSpecialist when l was looking for a replacement desktop, couldn't find a ready made one built to the spec l wanted so gave these a try, the "configure a custom PC" is so simple to use as long as you know what you are looking for ( it does get verified at the end so if you pick something which is not compatible you will be told), as all you do is decide how much you want to spend and then use the drop down boxes to build your PC and you get a running total as you go. You get regular emails informing you at what stage they are at. They stated 14 working days to get to ready for dispatch stage and it was 14 days. came in a sturdy carton on next day delivery, and you also get a handy booklet with it telling you how to set it up and what component does what. Now had it running a week and absolutely no problems, l can't tell you what their customer service is like as l had no need to ring them. All in all a great experience and would recommend this company highly.
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Posted 4 years ago
Absolute bargain. As good as something 1.5-2 time more expensive from many brands, e-mails to help with set up for anyone unsure of how to do it and not only the manuals for components, but also the spare wires that came with them so save money if anything breaks. Even the insurance covers everything up to and including loosing your grip whilst carrying it up the stairs.
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Posted 4 years ago
Amazing service! My PC was built much faster than I expected. As someone who was building PC for the first time I found the process of selecting specs very easy to understand. My desktop arrived in pristine condition and so far caused no issues!
PC Specialist 5 star review on 16th March 2022 PC Specialist 5 star review on 16th March 2022
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Posted 4 years ago
From a non technical point of view, once I had the spec, everything about the ordering, building and delivery process was quick and straight forward. Very efficient.
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Posted 4 years ago
Experience was pretty much inline with what I was expecting. If I could suggest one improvement then this would be to point out your network card does not support Bluetooth. Some cards do, but the card I chose does not and it didn't occur to me to check.
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Posted 4 years ago
This was my first gaming pc build and PC Specialist really took the stress away.
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Posted 4 years ago
Customer service was great, they answered some silly questions i had. Everything was smooth and although it took slightly longer the tracking of the order was updated regularly.
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Posted 4 years ago
MASSIVE thank you to PC specialist, built me a monster of a PC, work of art. Cable management was incredible, runs and looks beautiful. Specs below: 12th gen Core i9 18 core, TUF NVIDIA GEFORCE RTX 3090, 128GB Corsair RAM 2TB M.2 SSD, 8TB SATA SSD, H150 CAPILEX AIO. 10 120 FANS in a Corsair ICUE 5000X Tempered glass case.
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Posted 4 years ago
The whole process from start to end product , simply fantastic , would wholly recommend anyone to buy from them .
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Posted 4 years ago
My pc works well, cheap ,high frames and a wicked monitor
PC Specialist 5 star review on 13th March 2022
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Posted 4 years ago
Very efficient service from ordering to delivery.GE FORCE RTX graphics card had 3 red lights come on after 1 day but after checking forums switched off PC at mains and restarted and the 3 lights have not returned. Glass sided case gives great view of colourful interior.
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Posted 4 years ago
Service has been amazing but there's a slight problem with my pc, it's the LCD screen on my cooler it won't chnage temperature and its stuck on the triangle alert screen
PC Specialist 5 star review on 12th March 2022
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Posted 4 years ago
Computer I ordered was shipped a lot faster than I expected, Its got a great ARGB case that lights up the room! I had a minor problem but the people oh the help line was quick to understand and help fix the problem, great service all round
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Posted 4 years ago
Brilliant experience. Regular communication on status of build delivered on time. Clear instructions on starting PC first time. Most importantly a superb product.
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Posted 4 years ago
PC Specialist is rated 4.8 based on 5,928 reviews