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PC Specialist Reviews

4.8 Rating 5,923 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,923 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
Too early to comment. My grandson arranged the order and checked it out when it arrived, but until I can arrange to move all my data from my old PC to this new one and start using it I can't say more. Disappointed that the corrier just left it in our unlock lobby a little before the time for delivery and didn't ring the bell. It could have been taken by someone!
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Posted 4 years ago
from picking the Pc to paying for it was as good as it gets, the choice and price of items where good, the live chat was easy and straight forward, ive had my Pc now, excellent service, superb Quality all round. will be doing my upgrade via PC specialist.
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Posted 4 years ago
CPU kept overheating, in negotiations with customer service now. They have been nice so far.
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Posted 4 years ago
I found the whole experience easy and informative throughout the process from start to finish. My initial order was for an intel based chipset laptop, however, I cancelled the order for a higher spec AMD chipset laptop. The service support desk helped with this and the transition, which felt effortless. My bespoke laptop was built and delivered in just over a week. I'm a very happy customer that wouldn't hesitate in recommending 'PC Specialist' to my family and friends.
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Posted 4 years ago
I have had several PCs from PC Specialist now and the last one lasted 7 years before it started to drop below minimum requirements for new games. My last build was very quiet (which my wife appriciated since I play with headphones in the living room) - the new pc seems completely silent! My only complaint was that I couldn't easily tell which cases would take an optical drive (which I planned to keep from my old pc). But after contacting support, the answer was simply to add a DVD to the build and let the validator check it. I could then remove the drive - though I eventually decided that they were cheap enough that I would have a new one. The build time was slightly over the original estimate, but again the support line was able to give me an update which was very accurate (and only a few days later than planned). The machine was well packed for delivery and neatly assembled. It all worked first with no problems.
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Posted 4 years ago
I wanted a better computer to handle animation and playing videogames on, so far, its been perfect! It took about 2 weeks to get here, the longest part of the process is the processing of the payment for me, that was the first week. I feel like being able to log onto the website and just see where my pc was in development was the most easing thing for my brain. As well seeing how the percentage of orders being completed, it felt like I could always know and trust that my pc was being built. The UI felt good. Though if I had to give any criticism, when you log onto the home screen and scroll down to Order details, where it says Action feels like it means Status instead. I would accidently click that thinking it would take me to see the progress of my pc but it got me to my specs instead, which I feel should be its own column. Other than that I think its laid out nicely and works well.
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Posted 4 years ago
great quality, works well, only issue is that it took longer than it was expected to come but overall very good would recommend.
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Posted 4 years ago
Excellent PCs at good value prices
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Posted 4 years ago
Support team are quick and helpful answering questions, prices are surprisingly good, build quality is great and the only downside is that it took about 2 weeks to be processed, built and shipped.
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Posted 4 years ago
Got the PC within two weeks. With this as well when contacting in regarding the Pc I was told exactly when I will be receiving the PC. very good very nice
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Posted 4 years ago
My PC took about 3 weeks to arrive from the time of ordering. Longer than advertised but it was worth the wait. It runs so smoothly and plays games better than I could of expected. Very happy with my purchase.
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Posted 4 years ago
Everything went super smoothly. Price was really good as well. Got my laptop within 2 weeks and I've had it for about a week now with no issues at all. Very happy with the service and product I received.
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Posted 4 years ago
Very reliable company, and pretty much fast, I've got my PC within 16 days. I love this new PC very powerful and fast! Absolutely recommend this company to everyone, who wants a nice PC or laptop.
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Posted 4 years ago
Really pleased with my purchase of a new laptop from PC Specialist, easy ordering, constant updates on progress and a brilliant product delivered.
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Posted 4 years ago
Excellent service, hassle free, I will definitely use again. Many times better than using a high street outlet to buy a pc that is not quite what you really want. And you get more for your money.
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Posted 4 years ago
Really good service and good price with good customer service.
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Posted 4 years ago
Fantastic service from pc specialist and staffs are really helpful but DPD company which is used by pc specialist as a courier company is not very good. They almost lost my parcel and couldn't able locate it. But after 5 days and numerous call to dpd customers service centre, I received my PC and very happy with it. But not happy with DPD SERVICE
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Posted 4 years ago
Recieved exactly the service advertised, with good updates from the company during the build and dispatch.
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Posted 4 years ago
Informative website. This company was highly recommended by my son who works in IT. They built his PC. It was easy to get a quote and great to be able to specify the components. The laptop was built in the timescale (actually more quickly) stated at time of ordering and delivered in very secure packaging. The machine performs well (so far). I'm very pleased with the service and happy to recommend PC Specialist.
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Posted 4 years ago
Having had a disasterous experience with another (now defunct) online computer company 11 years ago I had said I would in the future be extremely careful of any future purchases. However I should not have feared ... From start to finish PC Specialist have been superb. I made many many inquiries through friends and colleagues about my next choice and PC Specialist's name came up time and time again. Not only was the selection of specific specilist components through their website extremely easy to navigate compaired to sites, but the PCS prices were very competetive too. It's really easy to specify a machine in a straightforward logical way with running total to keep inline with your budget. The overall ordering process is clearly laid out and timescales for each stage are openly explained so you can see what is happening, and be informed with helpful updates as the build progresses. Delivery happened earlier than expected and the machine arrived by courier, well protected. Installation had a small hiccough in that it didn't boot as expected into Windows 11 wecome page but went instead straight to Bios. This could be worrysome for some inexperienced customers, however the Asus Bios is so clear it was simply a matter of agreeing and saving the current setting and then exiting. Maybe this step was forgotten in the testing install process, but it wasn't a major DOA issue - although could be for many! The build quality of my base unit is superb. I'm very happy. No loose wires or unexpected rattles. Nothing required adjusting or re-seating. I plugged in my existing Graphics Card and connected to the power lead that was thoughtfully pre positioned ready. I'd already told PCS what type of Graphics Card would be installed. Only a basic driver was loaded so this was a little suprising that it was a relatively old generic one, but it was enough to get up and running and download latest from NVidia. A big box of surplus fittings, wire connectors, screws etc from the build was also sent together with Windows 11 Pro on a USB stick as a re-install back-up. (the licence number however is not clearly evident, but that is probably me not knowing where to look! lol). My new machine now is extremely fast. It fully boots up from cold in just a few seconds. Overall I'm delighted by the whole experience and pleased that I decided to trust PC Specialist with my build. 5*
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Posted 4 years ago
PC Specialist is rated 4.8 based on 5,923 reviews