PC Specialist Reviews

Name: PC Specialist
Rating: 4.80

4.8 Rating 5,785 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 5,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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PC Specialist 4 star review on 6th March 2026

329

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PC works a treat, brilliant no problems so far however between placing my order and receiving it it was quite long, but its to be expected as each order is speced separately.”

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Posted 4 years ago

“Easy to specify; reasonable prices. Happy with the end result”

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Posted 4 years ago

“PC builder was easy to use, kept informed of build/delivery status and delivered within the time frame specified. It would be nice if the pc builder lists would of items updated to match previous items selected in the pc builder. i.e. when i selected a motherboard it didn't filter the ram list to only allow you to select items that fit the motherboard. but that is very minor and not worth marking down a star. fantastic pricing as well.”

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Posted 4 years ago

“This is a tale of two computer companies - PC specialist and CyberPower UK. One of them charges extra for "Professional Wiring" and "Secure Packaging" while the other does this for free. On one company's website, you can end up with different prices for the exact same specification just because you started with different base setups. The other, the price for your setup is the price for your setup. PC Specialist have been fantastic from start to finish. A great price for a top-of-the-range Gaming Rig, secure delivery brilliantly packaged, and everything working and properly installed. We have had the PC now for 2 weeks but only assembled it today (We keep things in quarantine as we are a vulnerable household) but it is just brilliant, thank you PC Specialist!!”

PC Specialist 5 star review on 20th February 2022

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Posted 4 years ago

“I received updates to when my pc was going to be delivered, helped me to save money by choosing part that would be more suitable for the pc which were cheaper, very professional and I would choose PC Specialist again without a second thought”

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Posted 4 years ago

“Great service. My computer was significantly cheaper compared to their competitors. When it came, it came in quality packaging protecting the pc. PcSpecialist kept me informed at all times of the different stages of my pc from it getting built to it going through QA. Delivery was next day which I also loved. Overall great experience with Pc Specialist. Would recommend”

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Posted 4 years ago

“Good computer, good price, kept informed about arrival time via online log in, arrived very well packaged”

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Posted 4 years ago

“The order was shipped a lot quicker than I expected, came in protective packaging, and works a charm. Would recommend.”

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Posted 4 years ago

“PC as described, took longer than i expected to get delivered, but when it was delivered all was as the order. 1 small heatsink cover missing over an SSD, which they have promised to send out to me.”

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Posted 4 years ago

“It was a quick and easy process to select everything I wanted! I didn't to go nuts as I already 1 PC which I built myself but thought I'd leave the 2nd one to the pros and they didn't disappoint!”

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Posted 4 years ago

“Website ordering was pretty simple once specification entered and communication via account and email excellent giving progress through build to delivery. Delivery within 24 hours of despatch of equipment which seems to be of a much superior quality to that which it replaces.”

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Posted 4 years ago

“A+++++++++”

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Posted 4 years ago

“PC works like a charm and technical support were very helpful! Thank you! 😄”

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Posted 4 years ago

“Used them many times in the past - easy to choose a spec for a computer and if you have any questions they normally respond same day - very helpful when I needed some help!”

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Posted 4 years ago

“Thanks PC Specialist for my first class PC order. I really appreciated the flexibility of your website to choose the exact components I wanted. The PC was great value and arrived earlier than expected delivery time too, which much appreciated. The build quality is superb and I've had no technical problems at all whilst setting up the PC. I'm very happy indeed with the service you've provided so far and would not hesitate to highly recommend PC Specialist to other PC buyers.”

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Posted 4 years ago

“For nearly a decade I've always used PC Specialist and they just keep getting better. Reliable and efficient service. Highly recommend.”

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Posted 4 years ago

“Very good value for money. There was a slight delay in the preproduction stage, though as soon as it entered build stage it progressed very quickly and was delivered the day after it was shipped. Took roughly 2 weeks to arrive from ordering. Overall pleased with the final product!”

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Posted 4 years ago

“Great price and customer service, keeping you in the loop the entire time. Will definitely buy from this company again.”

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Posted 4 years ago

“I brought a custom laptop from PC Specialist for my daughter who is at uni, as her laptop was begin to show signs of failing. The order number is 2304780 and the total order price is £2,655.00. After receiving notification that the laptop was completed ahead of schedule, I asked if I could pay the extra for weekend delivery and have it shipped straight away. This was the first time I had phone PC Specialist customer support, and the impression I got was very bad. I was told that customer service department had no access to the delivery department and could not even send an email to that department to ask if my request was possible. I waited the extra 4 days for the laptop to arrive. When it did I arrive, I was shocked to hear from my daughter that PC Specialist had installed windows 11 professional. I had specifically stated that I wanted windows 10. I am an IT professional, and I know that the early versions of Microsoft operating systems are for Beta test dummies. I had advised my own company not to install. I phoned customer support, who were initially very accommodating, and told me that they would send a USB to my daughter with a boot-able installation of windows 10, and they would confirm their actions with an email later that day. I did not receive an email, and my daughter did not receive the usb drive. When I phone to find out what had happened, I was simply told that customer service had asked the company, and no USB could be sent. I explained my position on the operating systems, that it was their mistake not mine to install windows 11, and that I had spent £2,655.00 with their company. I explained the distance selling laws which provide the customer with a no quibble right to return any goods within 14 days and told them that If this was not resolved, that I would use this option. I asked to speak to a manager, or a supervisor and I was told that this was not possible, with the only option being that I would receive a callback form a manager within 24 hours. I asked for the customer service representatives name and or staff number. He told me it was "Thomas Dick". I tried to call customer support a number of times. The first time I was on hold, the automated system kept telling me that my call was important and that I had 4 minutes left to wait for over 20 minutes and I eventually gave up. The second time I waited over 30 minutes and finally got through to gentlemen named Stephen. After providing him with my order number he told me that there were no notes on the file, but that he would speak to the person who last spoke to me. I asked for details of this person and was told it was Fran lazzarno who was a supervisor at the company. This is the person who identified himself as "Thomas Dick". After 10 miutes of being put on hold Stephen came back and told me that the issue would not be resolved and there was nothing else he could do. I asked for the name of the manager that was working at the time. I was told it was Mustaffa. I asked to speak to him, and Stephen put me on hold again for 10 minutes. When he came back he told me that he could not find the manager. I asked how many people were working with him that evening and he said 5. I explained that it is very hard to believe that you could lose someone in a team of 5. Stephen said he would try to look for him again and he put me on hold. After 10 minutes the call was surreptitiously dropped. I tried to call back and was left in a holding loop for over 20 minutes. I have emailed the company many times to complain. They have yet to respond to a single mail. I spent £2,655.00, thankfully due to distance selling laws, I can claim my money back now that I have returned their goods. I would never do business with this company, and would urge everyone to think twice before using them.”

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Posted 4 years ago

“Very good value for money. There was a slight delay in the preproduction stage, though as soon as it entered build stage it progressed very quickly and was delivered the day after it was shipped. tracking was available throughout which was very helpful. Overall pleased with the final product!”

PC Specialist 5 star review on 17th February 2022

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Posted 4 years ago

PC Specialist is rated 4.8 based on 5,785 reviews