PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 5,038 Reviews

97 %

of reviewers recommend PC Specialist

Company Reviews

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Metrics

4.8

Based on 5,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 18th September 2025

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We really needed a new PC for our Photography and video business. they really ..helped us to spec out a super PC.!! Communication was great, good price, and delivered on time! We are very happy indeed with our super new PC, it's brilliantly built and works perfectly, thank you!”

Helpful Report

Posted 3 months ago

“Overall the PC is really well built and PC specialist respond to customer queries promptly. But the lead times on the site aren't accurate and you have to chase for any update mostly only getting vague answers that you can just get on the website. (When you are spending the amount of money people generally spend customer service I'd say is slightly more important than what you actually get) In conclusion the job they are paid to do which is building pcs they are very good at customer service not so much.”

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Posted 3 months ago

“after I had received my quote, I decided to ring customer services to talk it through with someone, and they couldn't have been more helpful, asking what the main use of the pc would be, they then went through everything with me advising on some better options but not just getting me to spend more money. You are updated regularly with the progress of the build and the delivery process was ultra smooth”

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Posted 3 months ago

“Built the laptop very fast with no fuss.”

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Posted 3 months ago

“Excellent service. PC built to specification as requested and arrived promptly. Would happily use again.”

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Posted 3 months ago

“Great experience. Once my machine was ordered, the updates were regular and the service was excellent. Shipping was fast and very well packaged. A breeze to set up and was ready to go within minutes. Highly recommended!”

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Posted 3 months ago

“Great experience buying my desktop PC. I had a few queries about the spec and they were answered very quickly. The buying process was easy and it was easy to check on the progress of the order. I've had my PC for a couple weeks now and had one issue with MS Office which was quickly sorted out by their technical support team.”

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Posted 3 months ago

“It really attended all the demands and the team attention, tips and advising before and during the purchase was amazing.”

PC Specialist 5 star review on 1st June 2025

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Posted 3 months ago

“Amazing pc from PCspecialist, packed with alot of foam to ensure safe arrival, Customer support was top notch as well while I awaited my parcel. Honestly its a 11/10 business which you should absolutely consider, best prices, full customisation, 24/7 support etc etc”

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Posted 3 months ago

“Quality product, good value for the money, fast shipping.”

PC Specialist 5 star review on 31st May 2025

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Posted 3 months ago

“Purchased a gaming Pc for my son very happy with the service from ordering to delivery would definitely use PC Specialist again and would definitely recommend.”

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Posted 3 months ago

“Was eyeing up something for a while, and with the ease of PC specialist's website layout on configurator, you'd be a bit of a mug to not use them! its so easy and their product is so clean and great value for money! 10 out of 10, would you again and would definitely recommend!”

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Posted 3 months ago

“The website is well laid out, user friendly, and optimised. I had no trouble finding whatever I was seeking. As for the ordering process, it was rigorous, as to ensure ease of mind for the customer during their order. Communication and updates were plentiful. The product is simply phenomenal. I believe (as do many well-informed/ opinionated people) that it is the best of it's class. Well built, tested, and delivered. PC Specialist live up to the name.”

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Posted 3 months ago

“Did my first build incorrectly and instead of having to cancel and re order, they simply let me use the credit to do another and then refund the difference. I had my pc within 4 days of ordering and I'm very happy with it”

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Posted 3 months ago

“Very good service and if u have a problem they solve it within a day or two”

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Posted 3 months ago

“Kept informed of the build. Complete with pictures. An Issue with the machine was sorted straight away, no hassle. No Hassle was really the watch word”

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Posted 3 months ago

“Quick turnover after I made my request. My computer arrived within 10 days. Had it for over a month so far with no issues.”

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Posted 3 months ago

“Easy customisation and quick delivery of my gaming PC”

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Posted 3 months ago

“This is the third PC I have ordered from PC Specialist. My experience this time was every bit as efficient and professional as before. The customer support with my order was excellent as I was guided through the options for each part of the new build. My machine was delivered as notified securely packaged and ready to go. I had questions which were answered both on the phone and by email and I would recommend PC Specialist to anyone looking for a purpose-built machine. My only annoyance is with Windows 11 which does not seem to let me have my own photo as desktop background and still use photo slideshow as a screensaver. Small beer in the overall scheme of things. Everything else works perfectly.”

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Posted 3 months ago

“PCSpecialist is reliable in many ways, I had 2 builds with them, and they always deliver on build quality, nice cable management, hardware availability and so on, highly recommend them”

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Posted 3 months ago

PC Specialist is rated 4.8 based on 5,038 reviews