PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 5,038 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 5,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 18th September 2025

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of options to start a configuration with a simple to follow list of options to suits my needs. In comparison to PC retailers, I was able to get a spec that suited me at much better value for money. I was able to follow the ordering, payment, build test and delivery of my PC. PC Specialist kept me updated with regular communication. The after sales to date has been great.”

Helpful Report

Posted 3 months ago

“I only buy my PC's from PC Specialist - the choice is outstanding, they always have stock and the communications during build, QA etc is first class. Then the PC arrives and it is literally what I spec'd - absolute monster PC's - love these guys”

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Posted 3 months ago

“Customer Service was excellent. All the team pulled out all the stops to ensure the PC arrived on time for my son’s birthday.”

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Posted 3 months ago

“I recently bought the PC Specialist Recoil 18, and overall, I'm very pleased with it. It’s fast and efficient for everything I use it for, with excellent general performance and a solid, quality build. The screen is crisp and bright, though I did find the minimum brightness a bit too high for my liking — especially as someone who’s light-sensitive. I use a dimming overlay app to reduce brightness further, which works well. Still, it’s something worth noting for anyone with similar sensitivity. One of the standout features for me is the Windows Hello face recognition. The built-in camera is surprisingly good and recognises my face much more reliably and quickly than any previous laptop I’ve had. I do wish it had a fingerprint sensor as well, just for the extra flexibility, but the face recognition has been more than adequate on its own. The system stays cool and quiet during regular use, which I appreciate, and although I usually keep it plugged in, the battery hasn’t been an issue so far. The trackpad is large and responsive, though I’ve noticed a slight delay after typing before it becomes usable again — not a dealbreaker, but something that could be improved. I did run into a minor issue where the screen would occasionally flicker black for a few seconds. This was resolved by updating the Intel graphics driver, so if anyone else experiences this, I’d recommend checking for driver updates. Delivery did take a little longer than it did a few years ago when I last ordered, but it wasn't unreasonable. Just something to be aware of if you're used to quicker turnaround times. All in all, it’s a very capable and well-built machine. I'm really happy with the purchase and would definitely recommend it to others.”

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Posted 3 months ago

“custom built, delivered within two weeks, and well worth the money. Smooth from start to finish, 100% would use again and recommend”

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Posted 3 months ago

“Good build for a new PC, All up and running as it should with no issues.”

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Posted 3 months ago

“No nonsense, everything working and every spare part included. Delivered to Northern Ireland in 7 working days...Only problem was with DPD itself”

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Posted 3 months ago

“The ordering process was easy and the after sales customer service was friendly and helpful. I'm up and running and my new laptop works well.”

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Posted 3 months ago

“my mother is very happy with her new pc”

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Posted 3 months ago

“The order process was extremely easy and the team were on top of everything throughout the build and after it was dispatched. I was a bit nervous having not upgraded for a while but they were a great help and made everything really simple, even going over and above by pre-wiring for installation of my existing hard drives.”

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Posted 3 months ago

“I liked that order process was made easy and automatically checked for compatibility also the update of the progress of my build was a nice touch. The delivery was made within an hours timeslot and the packaging was excellent ensuring all arrived in perfect condition. Initial setup was also made easy by just following the onscreen prompts and the performance has exceeded my expectations so far. Very happy with my purchase”

Helpful Report

Posted 3 months ago

“Straight forward process built the computer via a custom build online. 11 days for it to be built and sent. packaged correctly and delivered no problems”

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Posted 3 months ago

“Best PC builder company around, easy to use website and kept me updated on my build stages.”

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Posted 3 months ago

“I've now bought 3 PCs from PC Specialist over the last 14 years because my experience when buying the 1st one was so good. The team are very friendly and fantastic to talk to. They really know their stuff, give great advice and, on this most recent occasion, saved me money on the choice of specification to best fit my computing needs. I love it that they are enthusiasts rather than salespeople and it shows through. I don't consider going anywhere else.”

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Posted 3 months ago

“I was dubious. I'd had bad experiences with pcs built to order in the past. My son however was convinced, and persuaded me to try these out for his birthday present. He knew what he wanted, although I wasn't experienced enough to know if everything would be compatible. However we did some research and risked it. PCSpecialist had great comms, letting me know how the build was going even pictures and 3d views of the build. Great comms about finance options and delivery. Great stats about expected build times. All in all a great experience that has culminated with a very happy 15 year old, with a pc of the spec he desired and expected. Great job”

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Posted 3 months ago

“Buying process was smooth and the PC is what I wanted. Only small thing, but would have liked clearer idea of timings for delivery. Would still recommend.”

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Posted 3 months ago

“They were quick and provided updates at every stage.”

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Posted 3 months ago

“Very good customer service and happy with the result.”

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Posted 3 months ago

“Wanted a laptop for working away. Ended up with the recoil 18. Brilliant laptop, very powerful”

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Posted 3 months ago

“Excellent from start of order to finish. Regular updates during construction. Advice on delivery and kept informed. Product arrived as ordered. Beautifully produced.”

Helpful Report

Posted 3 months ago

PC Specialist is rated 4.8 based on 5,038 reviews