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PC Specialist Reviews

4.8 Rating 5,910 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,910 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
Great service. The build process was quick, and I was updated though every phase of the build through to delivery. I would definitely recommend!
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Posted 3 years ago
I have used PC Specialist before for my main home computer so I already knew the variety and quality of their products. I needed a computer with specific requirements, so I emailed them explaining what I would need. Within 24 hours I had a basic spec and quote. I took a look and thought to myself... "Yes, whoever put this together does understand what I need". Me being me, I decided to use the basis of the quote and decided to spec up my version. It's amazing how easy it was. Once I completed the first attempt, I found that I was well within my budget, so added a few tweaks, added a fast track and placed the order. I was very impressed that within 3 days of ordering, my new PC was sitting under my desk and being used. With each stage of the process from build, testing and dispatch, I was updated. I can't recommend this company enough Thanks to all involved
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Posted 3 years ago
great build, used pc specialist for 3 builds now, solid and affordable
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Posted 3 years ago
An amazing variety of parts and components to choose from, where PC Specialist will let you know if any any parts you've chosen are incompatible so you don't mess up your specification. PC was delivered with no issues (maybe it took a few more days / a week longer than I expected), but really not complaining, and started working right away straight out of the box. The forums section on the site is also super helpful in terms of getting the best bang for your buck, and there's a lot of great and dedicated community members who help out building the PC, given the budget and use case. Very happy with my PC and the service, and will very much likely use PC Specialist again once I need an upgrade of some sort.
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Posted 3 years ago
Packaging was excellent. Very well built, neat cable management and had a foam insert to help components stay stable on travel.
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Posted 3 years ago
Very easy to use and build an ideal laptop. PC specialist keep you updated throughout the build and testing process. Laptop arrived quickly and packaged well. Excellent service.
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Posted 3 years ago
Fantastic service from start to finish... The guys helped me build a PC specific to my requirements whilst keeping my budget in mind. Very pleased ๐Ÿ‘๐Ÿป
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Posted 3 years ago
Got a gaming laptop for the grandson and loves it. Super Fast play & RGB options are his "buz" words. Very pleased that PC Specialist performs tech checks on the laptop before sending. All working as it should be, making our life relaxed. Received the package so well wrapped up that even if bounced it was by the delivery driver it would remain safe; thank you for such attention! From the ordering to the delivery they kept us informed, so perfect service. Spoke to Tech support briefly and got someone helpful and patient; overall very pleased and would highly recommend.
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Posted 3 years ago
Good build quality but poor customer service. Was promised the balance of thermal compound I paid extra for but this was later retracted and not sent. I asked some technical questions online which went unanswered. 6-8 working day shipping became 11 working days.
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Posted 3 years ago
Very slick process from the initial custom building experience on the web site, right through until final delivery whilst been updated at all times. I also had to make a support request which was dealt with very promptly a had a successful outcome. Would definitely recommend.
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Posted 3 years ago
This is my third order with PC specialist and each time they have either reached or exceeded my expectations My latest build was with an RTX 4090 and an i9 13900k, and these are beasts and work great Only two issues with my most recent order, one is that my case is a Corsair 5000t rgb, and sadly the border led strips donโ€™t light up, after checking with customer service from Pc specialist and Corsair seems this is just a faulty model, although seemed to work in testing And one further issue is my new PC seemed to overheat and switch off once although no repeat of this nor reason I can find it happened so may have fixed itself Overall Pc specialist are great and I would recommend them
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Posted 3 years ago
It's been a few years buying computers from these guys and I'm always pleased with the product i get. Website is intuitive and the service is top-notch. Keep it up!
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Posted 3 years ago
A very excellent selection of components to select from, nad if you select one that is not compatible with the rest of the machine, they'll will let you know as you proceed with your selection on components, to build the PC you want to your specification. PC was delivered as promised to my office space with no issues, and worked straight out of the box. I am very pleased with it and will recommended PC Specialists to anyone wanting a custom PC. Will definitely use them in the future.
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Posted 3 years ago
I've been a customer for many years(last order was a surprise from my wife on her own account) and as ever, PCSpecialist are awesome. The online platform is excellent, and the build-your-own-build functionality works great. It's easy to follow, intuitive, and helps you navigate all the options available. I also had a LOT (I'm sorry, team!) of chats with PCSpecialist ahead of order the build to get the best advice I could, and they never disappointed. Professional, helpful, and I never waited for more than 2-3 minutes to hear from someone over the phone. The delivery was excellent, PC came in without a scratch. I'm no godmode PC builder, but as far as I can see everything works perfectly. I also had a few questions after I did a complete wipe and reinstall, and they wore more than happy to help me through it all, especially as I don't allow remote access to my network so they troubleshooted blindly (and quite accurately). 10/10, my IT company of choice whenever I need a computer, parts, and advice on computers and parts.
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Posted 3 years ago
I first bought a gaming PC from PC Specialist in 2015 - and that PC lasted me until 2023. It was still running perfectly well at that age, but I decided it was time to upgrade and PC Specialist were my first port of call. I'm absolutely delighted with my new build which was delivered promptly and without issue. I also appreciated the pre-sales support I received when I had a couple of questions about some of the components.
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Posted 3 years ago
I purchased a high spec gaming laptop for business use, for scanning and 3D modelling. I needed certain specs to ensure it worked well with the software we use and the technical advice provided to help me decide on a final spec was excellent. The final price was excellent, the communication clear and regular, the build time was as stated and the build quality outstanding once the laptop was delivered. I can't recommend PC Specialist enough and I will be buying from them again.
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Posted 3 years ago
Good range of laptops, easy to build setup wanted, good updates and swift delivery
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Posted 3 years ago
Awesome team, great communication during the order and build process. Took advantage of the fast track service and was not disapointed, received the completed PC promptly and i'm super happy with it. Customer service was also great (there was a slight issue with my order, but they resolved the matter quickly, we had a great conversation they understood the problem immediatly and provided a satisfactory solution). Top team, highly recomend.
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Posted 3 years ago
Excellent selection of components to choose from. Helpful tips at the end to make sure your choices don't cause conflicts in the final build. Computer was delivered with no issues. Worked straight out of the box. Very, very pleased with it and will definitely use PC Specialists again in the future.
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Posted 3 years ago
The order process was simple and delivery on time. Very pleased.
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Posted 3 years ago
PC Specialist is rated 4.8 based on 5,910 reviews