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PC Specialist Reviews

4.8 Rating 5,910 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,910 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
Easy to customise the computer to my budget and needs. Would recommend to anyone looking to buy a pc.
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Posted 2 years ago
Everything worked as intended very easy to set up
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Posted 2 years ago
This is my third PC from PC Specialist - extremely happy with it. The previous one lasted 10 years and is still going strong (I'm passing it on to my son). The ability to chose from a wide range of components is great, and you automatically get helpful hints if, for example, you have specified a PSU of higher wattage then you really need. I haven't needed to phone them for many years but when I did they were very helpful. You can track the progress of the build, and the new PC came well packaged. Be aware that if it is despatched on a Friday DPD *might* want to deliver it on Saturday even though standard delivery is stated as Monday to Friday only (so look out for a text from them and you can change the delivery day if you are not going to be in).
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Posted 2 years ago
Order the PC with express delivery, and I believe it turned up a day or two earlier than expected. Ordered many times before and will again. Always excellent service.
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Posted 2 years ago
I have now purchased two PCs from PC Specialist. The first in 2017 and the 2nd just last month (2023). Their customer service is exemplary, I was able to contact them via email and their team were able to quote a suitable upgrade with suggestions to maintain certain components of my last build. Even when I postponed making a new purchase, months later I was able to pick up the conversion just were we left off. I am also very satisfied with my new PC.
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Posted 2 years ago
Appreciated the regular updates as the PC was built, arrived well packaged and ready to use with the spec we asked for. Very happy with the PC and the service provided from PCSpecialist! Thanks.
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Posted 2 years ago
For the most part really good. Good at letting me know where it was in the build process and delivery was very smooth. GPU bracket wasn’t properly fitted or was dislodged and the gpu fan was hitting it but was easy enough fix.
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Posted 2 years ago
I bought two computers from PC Specialist, I've only set one up so far. But it runs like a dream. Fantastically packaged, easy to follow instructions, simple setup. The website process is excellent. Having the feedback before you buy, of whether your components are compatible is absolutely necessary. Especially if you're new to/overwhelmed by the myriad computer parts. Delivery was as estimated on the site, feedback on the build was accurate and useful. Overall a very easy, helpful and quality experience from start to finish. You'll struggle to find a better site, unless you're building the PC yourself. Though I'm not sure why you would at this rate, as the labour costs were extremely cheap and the added benefit of a warranty on future parts and labour is a no brainer really. This is as close to a plug and play experience as you'll get building a PC. Excellent service.
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Posted 2 years ago
Great overall service. Easy to use website, very responsive communication, delivered on time and excellent build quality. Cable management was very clean and everything is running smoothly, even under load. Would recommend.
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Posted 2 years ago
Hi I bought this as a birthday present for my son. He has been asking for years! But I felt at 15 years old and his experience of gaming he was now ready. He was thrilled to bits when it arrived. It came fully built to perfection. The guys at PCS are superb at what they do and it is certainly worth every penny. They sent ys messages every step of the way to let us know what stage the process was at. We received it within no time. No grumbles from us! Thank you all at PCS.
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Posted 2 years ago
Excellent service (as always). Kept me informed at each stage and met the expected delivery date.
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Posted 2 years ago
Everything was good, had dents in my radiator and the the packing foam was too tight which apon removal almost dislodged the gpu. One of the Wi-Fi antennas was broken.
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Posted 2 years ago
Great, timely service. Only issue was cable management was blocking access to the storage drive, location.
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Posted 2 years ago
Great fast service
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Posted 2 years ago
This is my third time I’ve purchased a laptop from pc specialist, & I certainly wouldn’t use anyone else when building a laptop. The service is 1st class & they kept me informed almost every day on the production of my laptop, very quick delivery aswell, & if I’ve ever needed to get in contact with them they’ve always been very helpful & reliable. Big thanks pc specialist 👍
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Posted 2 years ago
I admit i had never heard of PC Specialist when it was recommended to me by a friend. He knew i was looking for a new Desktop PC after my last one (purchased from Costco) was a bit of a nightmare so said PC Specialist were "the best around". I must admit i was very impressed with the website - the fact it checked the components you were picking were compatible - and once i made my order the communication during the build and test phase was great. The only reason i can't give them 5 stars is i had a couple of issues with my pc when it arrived. Whilst giving the desktop a once over to check everything i noticed a couple of things had not been put together correctly on the case. It just looked like they had rushed to put it together as covers were attached upside down and one component looked bent as it had been forced into place. It only took me 10 minutes to fix by undoing a few screws and putting it back together but that's not really the point. My other problem was my Windows installation was broken so it wouldn't perform any updates. Searching the PC Specialist forums (which are very good by the way) i found similar issues posted by others and the community were very helpful in providing me with what i needed to do to fix it. Basically it was a complete re-install of Windows. Again this was not ideal, and the fact i only discovered this fault after i had manually added all my programs and software, essentially meant i had wasted a few hours of my life. I can't really blame PC Specialist for this as apparently it is a common issue with the Windows OOBE tool that is installed on their machines, but it was a frustration none the less. Overall however i do love my new PC and the support from PC Specialist really was great in helping my with my issues. I would definitely recommend PC Specialist. It is just a shame for these few minor quality control issues i faced.
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Posted 2 years ago
Firstly the website where you can build your PC is fine. Some issues with not telling you about incomparability until your done and ready to place the order. But it's only a small issue and considering the complexity of components it's not too surprising. They don't list the price of components. This is both ridiculous and frustrating. You have to note the total build cost, change the part, look at the new total build cost and get the calculator out. There was an issue during testing and I'm glad this was resolved beforehand. But this lead to unavoidable delays in posting the pc and despite an online chat and 1 phone call from the tech building the PC, my request to have the PC sent for delivery asap and not at the weekend because this was only agreed if the PC was shipped on-time with no issue, was ignored. This lead to a further call but the PC was then sent on the day. The build is top notch. The graphics card support bracket was not in place and was supporting air. You might make the excuse it moved transit, but all screws and fittings were sold with no room or give for movement. Very clean build. Simple setup instructions. Overall I'm very happy with my PC. Comparing prices with just building yourself, it's a pleasant surprise and considering the benefits of having someone else build, test, configure etc and the warranty deals. I wouldn't hesitate in recommending PC Specialist. I will definitely be using them again.
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Posted 2 years ago
I have purchased several machines in the pastfrom PC Specialist and they have always comes up tops, Price is reasonable, service is excellent, packaging and delivery is first class they are my first and only choice.
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Posted 2 years ago
I'm very happy with my purchase - the PC arrived really fast and it was very well secured. Assembling all the parts on the PC Specialist website was also a great experience as it's very intuitive and easy to use. I highly recommend PC Specialist for anyone who wants to build their custom PC!
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Posted 2 years ago
I'm loving my new PC. I tend to upgrade every 4 years. And once again PC Specialist have delivered. Fast service and delivery as usual.
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Posted 2 years ago
PC Specialist is rated 4.8 based on 5,910 reviews