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PC Specialist Reviews

4.8 Rating 4,922 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 4,922 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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PC Specialist 5 star review on 19th July 2025
Anthony Stocker
PC Specialist 5 star review on 28th June 2025
Brad
PC Specialist 5 star review on 1st June 2025
Anonymous
PC Specialist 5 star review on 31st May 2025
Igor
PC Specialist 5 star review on 27th May 2025
Sumit Barman
PC Specialist 5 star review on 26th May 2025
William
PC Specialist 5 star review on 26th May 2025
William
317
Anonymous
Anonymous  // 01/01/2019
Quick delivery (especially as I ordered close to the Christmas period), kept up to date on progress & straightforward set up for someone not very tech savvy - highly recommended!
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Posted 2 years ago
Perfect service happy gaming 👍
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Posted 2 years ago
Absolutely great service everything on time no issues at all.
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Posted 2 years ago
Very useful order builder and tracking throughout. Now my setup is what I always wanted!
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Posted 2 years ago
PCS is withouth a doubt the leading provider of bespoke PCs
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Posted 2 years ago
PC came within a timely manner. No issues and great service. Would recommend. Loved how they showed what stage they were at with the building process.
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Posted 2 years ago
My second laptop purchase from PC Specialist (the first purchased in 2019 and still going strong!). Needed a second laptop and, based on the first purchase/after-sales experience, PC Specialist was the immediate choice. With custom-built options and well set out explanations of each component, it was easy to select the relevant option for me. Price, as before, was excellent and delivery time within expectation. Had a bug with the start-up function which meant I could not pass a certain point in this process and delayed personal set up until the next day - nevertheless, customer services at PC Specialist were incredibly fast in helping resolve this. Had another problem later in the day trying to load the Blu-Ray software purchased at the same time from PC Specialist, but again another customer service representative took control of my machine remotely and managed to do this for me. Really impressed with the customer service and, ultimately, the laptop so far. Based on the 2019 purchase, I am expecting this laptop to also run for many years. Well done PC Specialist. Keep up the great work. I have already recommended you to others and I know there have many further purchases. Thank you!
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Posted 2 years ago
Loved the clarity of where in the process my computer was. Packing was good, expected a bit more and an easier/more convenient box. It was also dumped by the courier, but that's not PC specialist fault. The photo on the website could be way better and/or show examples of the box itself from customers. Feel like the colours weren't really true to what showed up.
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Posted 2 years ago
I've used PC Specialist for the last ten years, and there's a reason I keep coming back. Recently upgraded to a Iconico 17'3 laptop, as my old Optimus was on its last legs. I ordered the laptop on a Saturday (custom build) and it was with me the following Thursday. The laptop is sleek and surprisingly lightweight, the screen quality is utterly fantastic, and I honestly couldn't be happier with my purchase. The actual laptop runs like a dream, does everything I need it to and looks gorgeous doing it. Having dealt with customer support in the past, I've always had positive experiences.
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Posted 2 years ago
Good price, clear order tracking and delivery timing - appreciated the use of DPD at a time where the Royal Mail were striking - and the system worked as expected
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Posted 2 years ago
Great communication, speedy delivery and a great product. Thank you
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Posted 2 years ago
Ordered my new pc on the 2nd of Jan and received this 2 weeks later. compared prices between different sites and this site was the most competitive. package was well packed and pc was working straight away without any hassle. will definitely use again and recommend
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Posted 2 years ago
Runs perfectly, customer services were great throughout with all queries and delivery was very fast after it had left the pre production stage
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Posted 2 years ago
Really great service, kept up to date throughout the whole process of a custom build for a high spec computer to run VR flight simulators for a group of cadets learning to fly. Turned out quite a bit cheaper than the same spec from other retailers. Arrived well packaged - i particularly like the folding foam inserts that came around the tower.
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Posted 2 years ago
Despite Christmas and Bank Holidays order was complete quickly. PC is build very well and looks great, cable management is excellent. Had slight issue with LED lighting (fans and the lot) called up and spoke to a very nice member of staff and within 20 minutes was all sorted. Definitely would buy again:)
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Posted 2 years ago
The service was very good, you kept me in touch with the process at each stage my computer was at. The amount I paid was very fair for what I asked for. The delivery was good it came when you said it would. Iam also happy with the returns &refunds policy thank.
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Posted 2 years ago
Great machine but let down by trouble with Windows Store. It appears that the Asus software that tries to install by default (set in BIOS) whenever windows launches never fully succeeds. That then blocked Windows Store from being able to download and install anything. Once that was finally removed (need to download the uninstall tool from Asus website) everything worked as expected
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Posted 2 years ago
Turned out great, good with updates on what they’re doing step wise too.
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Posted 2 years ago
Very high quality build. Very reliable. Does everything you need it to do.
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Posted 2 years ago
Amazing 10/10
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Posted 2 years ago
PC Specialist is rated 4.8 based on 4,922 reviews