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PC Specialist Reviews

4.8 Rating 4,922 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 4,922 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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PC Specialist 5 star review on 19th July 2025
Anthony Stocker
PC Specialist 5 star review on 28th June 2025
Brad
PC Specialist 5 star review on 1st June 2025
Anonymous
PC Specialist 5 star review on 31st May 2025
Igor
PC Specialist 5 star review on 27th May 2025
Sumit Barman
PC Specialist 5 star review on 26th May 2025
William
PC Specialist 5 star review on 26th May 2025
William
317
Anonymous
Anonymous  // 01/01/2019
Great service, communication was excellent and delivery was on time, thank you
Helpful Report
Posted 2 years ago
Communication from PC Specialist was excellent through the whole process. A couple of items were out of stock at time of order placement but this was advised quickly and the items were dispatched within three working days of the new laptop. The start up literature was mainly for windows 10 and could do with being updated for windows 11, but the telephone support was excellent. Highly recommend using PC Specialist.
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Posted 2 years ago
Very quick and helpful, love my beast of a PC
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Posted 2 years ago
A custom built PC tested and delivered in 2 weeks and working perfectly, PC Specialist keep me up to date a every stage of the process. I couldn't be more satisfied.
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Posted 2 years ago
This is the second Computer I have had from PS Specialist, after a short delay awaiting components, my new PC arrived in via pdp, pdp where a little heavy handed but as the packaging was good, there was no damage. Comupter works great and is as expected and exactly to spec. I needed to reinstall Windows 11 as the Microsoft stored would not work first time around. Apparently a known Windows fault. I am very pleased with the build qulaity and performance.
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Posted 2 years ago
From selecting the spec, to ordering, the build, and delivery, the whole process was smooth and without issue. The communication throughout was excellent and I knew exactly where my order was throughout the process. The PC is exactly as expected, good price, and we could not be happier.
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Posted 2 years ago
I had become tired of trawling on line retailers looking for a laptop with the specification I wanted. A friend told me I could use PC Specialist to buy exactly the PC I wanted, without having to have unwanted features or bloatware. I signed up and quickly specified my ideal laptop. I am an engineer and can’t do without an installed Ethernet port. It almost seemed too good to be true. However, with the protection of distance selling I ordered and the laptop turned up about 12 days later. It was everything it had been specified as on the order form. The price was exceptional valuer for money, in my opinion. PC Specialist managed the delivery by DPD very well. I have now used it for a week and I’m very happy with it. The laptop came well boxed for transit, and the manual is comprehensive and gets you off the mark very quickly. I would therefore give PC Specialist a 5 star recommendation.
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Posted 2 years ago
Guy called Thomas helped me get this built and delivered in a hurry as I had some issue with certain component being in short supply. He swapped them out for replacement and helped me hit my deadline
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Posted 2 years ago
Fantastic customer service and communications. I had to alter some components and delivery at the last minute and they were incredibly helpful and efficient. My custom PC is beautiful and perfect. I'd add some pictures of it here but I'm too busy using it!
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Posted 2 years ago
Really good price, And the pc came in perfect condition. The only downside is the delivery taking a while but I didn't mind it.
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Posted 2 years ago
Easy to use and configure to my needs
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Posted 2 years ago
Build turned out great, super easy and stress free process. Shipping took longer than expected but 20 day wait isn't that bad.
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Posted 2 years ago
Fantastic no pressure process. Built my spec on-line, had time to think about things. A reasonably good price for the (high) spec I wanted... hey, I was happy with it :) once I pushed the order button was informed at all good key stages and having had the pc for a couple of weeks I have not looked back in anyway. Highly recommend.
Helpful Report
Posted 2 years ago
3 weeks no update Wont allow order to be cancelled Don't know when I will recieve delivery
Helpful Report
Posted 2 years ago
Responsive customer service, very helpful with both queries and assisting with the orders process. Only loses a point due to some issues regarding the online ordering process: - no specific brand or sub-model of the GPU is available, just the overall "RTX 4XXX" GPU, which could be a problem if wanting to avoid a specific reseller. - some confusion as to the expedited shipping process. Wasn't able to add this in when ordering, but was able to expedite after 5 days had passed, meaning the 5-day shipping upgrade paid for actually took 10 days (appreciate that it's 5 days from order but you would assume that if you can't add it at purchase stage, you wouldn't be able to add it afterwards either), and required a shipping upgrade for saturday delivery. - System hadn't been updated, drivers weren't installed. Unsure if this is normal or if the expedited process meant this was missed. Not a huge issue but did mean the system looked like it performed worse than it does on first setup. Overall these are somewhat minor complaints though, and I would be very happy to order from PCS again in the future. System has performed very well, was packaged very securely. I'm confident that if I do encounter any issues, PCS will be able to rectify them satisfactorily.
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Posted 2 years ago
PC Specialist made the ordering process very easy and delivered before my specified date.
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Posted 2 years ago
The build was super easy to select, I appreciate that the recommendations focus on performance and price and not just to milk your money. The build time was exactly as advertised (2 weeks during Christmas period) and the delivery next day. Everything was delivered safely and so far I have no issues. Enjoying my new pc a lot
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Posted 2 years ago
superb thank you
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Posted 2 years ago
Good Product, Good Price and Very Good Customer Service
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Posted 2 years ago
Nothing wrong with the laptop ordered however, before expiration of my quote, the original processor wanted went out of stock and I found myself spending more as was offered a different processor that was £300 more.
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Posted 2 years ago
PC Specialist is rated 4.8 based on 4,922 reviews