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PC Specialist Reviews

4.8 Rating 4,922 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 4,922 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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PC Specialist 5 star review on 19th July 2025
Anthony Stocker
PC Specialist 5 star review on 28th June 2025
Brad
PC Specialist 5 star review on 1st June 2025
Anonymous
PC Specialist 5 star review on 31st May 2025
Igor
PC Specialist 5 star review on 27th May 2025
Sumit Barman
PC Specialist 5 star review on 26th May 2025
William
PC Specialist 5 star review on 26th May 2025
William
317
Anonymous
Anonymous  // 01/01/2019
Good pre sales service, good communication, fast build and delivery of pc, after sales service not quite as good as pre sales, but still ok, and overall a recommended company to get a pc from.
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Posted 2 years ago
First time using this company after being recommended them by a colleague. Laptop arrived well packages and as described. Would definitely use again.
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Posted 2 years ago
I've used them a few times for builds and always been happy with the service, issues resolved quickly and when there were delays due to parts on order they were honest about timescales
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Posted 2 years ago
Custom desktop PC delivered 4 days after ordering. Worked straight out of the box with no issues. Price competitive with pre-builts.
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Posted 2 years ago
Once we had resolved some out of stock issues, the service was first class and the new laptop is working well.
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Posted 2 years ago
Brilliant service. Ordered a custom PC, arrived a day early and I am very pleased with the service and the PC.
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Posted 2 years ago
PC arrived at the time they said it would. Everything was perfect, the quality, packaging, zero problems, etc.
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Posted 2 years ago
Everything was spot on, website was easy to use, laptop was built and sent in about a week.
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Posted 2 years ago
Price was very reasonable and competitive. The issue came with the customer service and delivery. I selected the 9-11 day turn around (Acceptable time frame), I contacted them after 9 days (Not working days) and asked if I could pay them to get it to me a bit faster as I had a client waiting on me. I was told that it wouldn't be worth it and my system would be with me by working day 11. On working day 11 I got an email to say the system was "Being Built", which was not good, So I contacted them to see if I could get it out for a Weekend Delivery, to which I was told "No". Long story short, lots of emails later. I recieved my system on working day 17. Unacceptable. I lost the client because of it!
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Posted 2 years ago
As I had problem with my pc after the delivery, The issue was handled quickly and effectively by PC specialist.
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Posted 2 years ago
Outstanding. From viewing the website to using my PC the process was flawless. Excellent custom build options, everything clearly explained, build flowchart, build stage notifications, even names of staff at every stage of the build! 2 calls to sales - we went through every component and changed items that I had selected to the best option - not necessarily more expensive. Really useful. I picked 3 day build, order to dispatch. Not just dispatch - the PC arrived in 3 days! Well packed - the box was heavy and easily big enough to protect the PC. This is an example of how to really run a business well...
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Posted 2 years ago
The pc I Ordered came on time and was pretty much build perfectly i feel my gpu cable could have been routed a bit better but other than that was spot on and get a 5 star in my books
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Posted 2 years ago
Being able to buy a laptop that is configured to your needs (processor, memory, SSD and graphics card) means you get what you need and don't pay for things you don't want - much better than buying a preconfigured laptop from a store. That said you do need to wait for it. The laptop PC Specialist made for me was great - just what I wanted - but it did take 2 weeks to arrive. 5 days were spent in pre production and 4 days waiting for postage - though both of these periods included a weekend. So great a laptop but delivery could have been quicker. The delivery service was great.
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Posted 2 years ago
Second time I've had a PC built by these folks. This time a laptop. It's beautiful with everything as ordered. Must say the packaging to keep it safe during transit was exemplary. Machine was lacking one product when it arrived which was easily sorted by one phone call. Exceptional service and quality all round.
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Posted 2 years ago
Excellent build quality, included extra cables and parts that were used for the build.
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Posted 2 years ago
PC Specialist have delivered a first class experience throughout. Excellent web site with guidance in specifying the required machine. Component check after submitting the specification to verify total parts compatibility and faultless communication on the progress of the order, which was delivered absolutely on time. To top it all, a fabulous workstation.
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Posted 2 years ago
This is my third PC from PCSpecialist. The build quality is top notch, all the components I ordered are there and it arrived ahead of schedule. I really can't recommend them enough.
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Posted 2 years ago
Kept me up to date with status of the order. Echat chap was very helpful. Price of PC was competitive and the delivery was rapid. Highly recommend the expedite option for those (like me) who can't wait for new tech
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Posted 2 years ago
I am very happy with my purchase as it came with everything I asked for and arrived safely and In perfect condition
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Posted 2 years ago
My custom build arrived quicker than expected and in perfect condition, and the performance of the PC itself is brilliant. Highly recommend PC Specialist!
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Posted 2 years ago
PC Specialist is rated 4.8 based on 4,922 reviews