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PC Specialist Reviews

4.8 Rating 5,908 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,908 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
Great communication all the way through the customer journey, I have had no issues so far with the PC build and very happy with their service.
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Posted 1 year ago
I am writing to express my deep disappointment regarding the significant delay and lack of communication about my order 2963319, for which I paid over $4,000. At the time of purchase, I was assured that the order would be delivered within 5-8 days. However, it has now been 18 days without any updates or delivery. When I contacted your team for clarification, I was informed that the delay is due to items still being awaited and that the stock was not managed appropriately on your end. This is incredibly frustrating, especially considering the premium price I paid and the initial promise of delivery by December 16, as stated on your website. I placed the order on November 29, and the lack of transparency regarding delivery times is unacceptable. Moreover, when I asked if there was any form of compensation for the time wasted, your team simply refused to acknowledge the mistake and did not offer any gift or gesture of goodwill. This lack of empathy, especially after spending top dollar on a premium product, is infuriating. Given your failure to meet the promised delivery window and the poor handling of the situation, I kindly request a full refund of the amount paid. I trust you will understand that this situation is unacceptable, and I hope we can resolve this promptly. I look forward to your immediate response. Sincerely, Rui Oliveira Order number 2963319
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Posted 1 year ago
Very happy with my PC. The order process was simple, selection of components helped by the forum users. Expectations were well managed around things like build time and order delivery. Everything worked out of the box. Only small niggle is that the BOIS settings were not right for the RAM installed. Easy to fix, but for a high end machine I would have thought that would be checked.
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Posted 1 year ago
Great customization and overall service, second gaming Pc from them now. Only downside was PC would not start without an error, I had to alter the Bios settings as it was coming up with fan speed issues on CPU (water cooled) and could not install any programs as a windows folder was missing and had to use a windows repair USB. Annoying as it was first use, but once i fixed it there has been no issues at all.
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Posted 1 year ago
I've used PC Specialist now for a few of my computers, from a beefy work machine to a home laptop. I adore how detailed the website is, allowing you to fully customise your PC. You get informed along the way about how it's going in terms of building, testing, and delivery. If I have one gripe (and it's a small one) you can get very cheap Chromebooks and better, more expensive laptops, but there aren't any that bridge the gap between the two (a laptop around the £400 price point). But aside from that, it's an awesome place that I highly recommend.
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Posted 1 year ago
The second computer I’ve purchased from PCSpecialist and they really are the best. Simple ordering process and incredible communication, including photos of the computer at stages of the build. I know from experience that if there are any issues they will go above and beyond to get things sorted. This is a company you can trust.
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Posted 1 year ago
I wanted to move away from console gaming and go back to PC gaming using a high end gaming rig. My current rig needed updating, so PC Specialist was my first option, as I previous used them and was very happy with my past experience buying from them. I opted to go for a brand new setup using the latest Intel i9-14900K CPU and Nvidia RTX GPU. Choosing my PC setup was was extremely easy and the build time was very quick (I did pay for the faster service though). The PC was ordered on a Tuesday evening and was delivered first thing on the Friday morning, which was very impressive. I would highly recommend PC Specialist if you want a top of the range well built gaming PC.
PC Specialist 5 star review on 16th December 2024
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Posted 1 year ago
Very quick and easy to design a PC - allows you to see different options and compare how they will work with the pc. I've used this now for all 3 of my kids and they are all very happy.
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Posted 1 year ago
Excellent service. Pc running very well.
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Posted 1 year ago
PC pick and mix process was easy to follow without having to know which components are compatible. Status was easy to follow too. When it arrived on time, it was really well packaged and no damaged. The only negative side not with pcspecialist but with the delivery company DPD was how it wasn't handled with care but the packaging took care of that. Would definitely recommend them.
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Posted 1 year ago
The process of picking out my gaming PC from start to finish was very clear and concise. I was constantly informed of where my PC build was at and when it was dispatched.
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Posted 1 year ago
It was really easy to configure a PC online via the website and try out different options and costs. Delivery in my case was fast at around 10 days and that included clearing the payment. No problems with the PC after delivery as now all checked and configured for my own requirements. This is the second time that I've used PC Specialist and been happy.
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Posted 1 year ago
Had some issues with my order, but it was because they were diligent in making sure parts fit properly and i wouldnt have a poor experience. They called and talked through options to resolve and ultimately were very good. Very knowledgeable and friendly team were quick to resolve issues and questions.
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Posted 1 year ago
Laptop arrived in good time and meets all expectations.
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Posted 1 year ago
New pc, pre-built with good parts quickly and for a good price
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Posted 1 year ago
Great customer service. I oped for the 3 day build and the delivery was very fast with secure packaging.
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Posted 1 year ago
Excellent, knowledgeable service, custom made computer with us in 2 days. High recommended
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Posted 1 year ago
The whole process was so simple , was kept informed on the build all the way to delivery , Very pleased would recommend Thanks
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Posted 1 year ago
The PC was assembled within the specified timeframe, shipped quickly and has been performing amazingly. Having looked at all the parts, I also feel that I get a better deal for it.
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Posted 1 year ago
The website was fairly easy to navigate, browsing the parts and ordering was also quite straightforward. Having all the parts prices in the drop down menu would be more helpful however. The communication with PCS has been very good in general, with fair response times and good explanations. However speaking to different people have resulted in different answers a couple of times. All the parts quality seems to be excellent, delivery was very quick and well packaged. However my system has arrived with case fans connected in wrong places on the motherboard so i had to spend some time on forums, online and emailing PCS to figure out what the problem is. In the end the fix was fairly simple which i was able to do by myself, but it was caused due to some negligence during the build process. I was assured the feedback about this issue will be passed on to the relevant teams.
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Posted 1 year ago
PC Specialist is rated 4.8 based on 5,908 reviews