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PC Specialist Reviews

4.8 Rating 6,098 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 6,098 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
Great laptop and speedy delivery
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Posted 1 year ago
Clear concise and to the point gave great options to resolve my issues
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Posted 1 year ago
Only one minor remark: there were fingerprints on the case, which should have been cleaned, or gloves should be used. Otherwise, 5/5.
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Posted 1 year ago
excellent build quality, great after sales service, answered and solved questions very quickly. Purchased two PCs in three years, brilliant service both times
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Posted 1 year ago
Excellent service, received regular updates along the way, PC was built and dispatched within the promised timeframe, delivery was quicker than expected. So far no issues, very happy.
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Posted 1 year ago
Great service from help with design through to delivery. Great machine, copes with everything I hoped for. Absolutely first class, loved the update emails on the progress of the build. Just one little gremlin, plugged the wireless connector for the keyboard and mouse into one of the two USB ports on top of the case, when I plug a card reader into the second it disables the keyboard.
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Posted 1 year ago
Had some troubles first setting up the PC: - I ordered an ICUE LCD Fan which wasn't working upon arrival - called up the team and they talked me through ensuring all the cables were in properly, which worked. - Extra USB's I ordered we're not working - had to call the team back up where they told me that they only work if certain ports we're not being used and talked me through moving an M.2 drive to a different slot - USB's are now working. - Had some trouble with the PC lagging when first turning on and playing games. I reinstalled everything on the PC which worked in the end, with help from the team over email. After the troubles, they extended my warranty as an apology which I was very grateful for. Overall, the service with PC Specialist was great. I was able to get in contact with them over the phone in less than 5 minutes on each phone-call, and they responded quickly to emails. I'd definitely recommend PC Specialist to anybody who's in the market for a new rig - these people are experts and will help you with any query you have.
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Posted 1 year ago
PC Specialist are an exemplar in how to run an online company. The communication is excellent and highly informative, through design, build, checking and delivery. There are comprehensive and easy to use tools to help design, check compatibility and then follow the progress as your machine is built, tested and delivered. There are timely emails to track progress and everything is well logged and explained on the website. The responsiveness to online chat and emails is prompt and focused. The machine I was delivered is a beautiful device, both in looks and in how well it runs. So thank you very much! Maybe the only extra thing that could be added for improvement is logging the serial numbers of components used to give this info to the customer (which they would have if they built the machine themselves) as these are sometimes required for later registration (e.g. with a sound card manufacturer) and are awkward to find once the machine is built.
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Posted 1 year ago
A first class service in all aspects of the process. The online specifying of components is very interactive and even highlights specific incompatibilities that should be addressed. Constant email communication on progress is maintained throughout the thorough build process. The final computer is well put together and delivered quickly and on-time. Superb all round service.
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Posted 1 year ago
I have only had the machine a couple of weeks but the results are very impressive. We are very happy with our choice and all the help we got from the sales team.
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Posted 1 year ago
Ordered a bespoke laptop for my daughter. The ordering process, notification through the build and delivery were to the usual high standard. Daughter is more than pleased with her new purchase. This is the latest in a long line of PCs and laptops bought for various family members over the last 10 years and we've yet to be disappointed, either with the initial delivery of the products or, on the odd occasion it's been needed, the technical support offering. I'd have no issue in returning to them for myself or recommending them to others.
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Posted 1 year ago
This will be my second time using PC Specialist and as a returning customer I am more than satisfied. I previously commissioned a laptop to be built, and between then and now I purchased another laptop. The new laptop gave up the ghost, and while I waited for PC specialist to build a new desktop for me, I returned to the laptop they first made for me. The laptop they built still works well, and that was built 8 years ago (in terms of upgrades, a lifetime ago). So far, the desktop has treated me well as well. The process was straightforward, each stage was mapped and tracked, and the next-day delivery was perfect. Even installation was a breeze after unpacking everything. I hope to use this new desktop for years to come, as well as trust in PC Specialist's services.
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Posted 1 year ago
I found the whole process of ordering a custom PC very straightforward, I was able to speak to a member of the sales team to optimise my component selection. I was particularly impressed by the constant updates during the build phase. Delivery was within the 14 day expected wait. Overall I have been impressed with the whole process. My PC is now set up and I'm very happy with the it's performance.
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Posted 1 year ago
As a returning customer of PC Specialist the process from sales to despatch has always been first class. The ease of configuration to specific requirements could not be easier & when I needed to clarify some technical query the support I needed was promptly answered. A happy customer
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Posted 1 year ago
I've now purchased 3 Desktops and 1 laptop from.PC Specialist, that in itself speaks volumes for how well the Company is for service. Ordering is simplicity itself, if you have any questions their tech specialists are only a phone call away, I used to work in IT Support and they are very knowledgeable, approachable and friendly. I cannot recommend them highly enough. Try them, you won't regret it.
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Posted 1 year ago
After having a poor experience with a different UK PC building company, I was a bit nervous about trying somewhere new. After ordering the PC however, I was provided updates at every step of the way. I even got to view a 3D preview of the PC after it was built! The order page showed me who had built the PC and who tested, so there's a chain of accountability. So far, the machine is running like a dream. I purchased the best possible warranty, as I believe it's worth it for an expensive system. The box was wonderfully packaged, with a great welcome booklet included and all the spare parts from the build process. All in all, a great experience.
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Posted 1 year ago
Cannot recommend the service highly enough. We buy all our equipment from PC Specialist as the option to specify individual requirement is excellent.
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Posted 1 year ago
So far so good, tidy cable management, PC is working fine.
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Posted 1 year ago
Really easy to order and with every step was updated with progress and delivery was fabulous and the person who set it up was amazing deafo recommend you to my friends and family
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Posted 1 year ago
Very straight forward to order what I wanted and customise my PC. Kept me up to date throughout the build and testing. Very happy with my new PC.
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Posted 1 year ago
PC Specialist is rated 4.8 based on 6,098 reviews