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PC Specialist Reviews

4.8 Rating 6,100 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 6,100 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
“Good service and customer service and fast delivery,trusted company”
Helpful Report
Posted 2 years ago
“I ordered a PC from pcspecialist on August 23rd, which I paid in full for. An empty box arrived with no PC in it. I've spent over a month, and 15 emails, trying to ask about being refunded and their customer service have refused to help. Absolutely terrible company to deal with, its very disappointing.”
Helpful Report
Posted 2 years ago
“Ordering from PC specialist is brilliant, their website advises you on all compatibility issues with your components etc and makes it all easy and stress free. The PC is mostly great, there were some issues with software (e.g. the Microsoft app store wasn't working when delivered so I had to do some fixes). I would have given 5 stars if not for the delivery time. They advertise 9-12 working day expected delivery, mine arrived on the 15th working day. They do have fantastic communication at every stage of the build / delivery process which is why I know that my order sat doing nothing for the first 12 working days of this time. Once they started working on my order it was built, tested and shipped within the space of 2 days.”
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Posted 2 years ago
“This latest machine is I believe the sixth machine I've ordered for myself or my family from PC Specialist across the last 11 years. Why? Because I've found they offer an unbeatable combination of being able to buy near-enough the exact machine I want (down to component level of specifying exactly what disk or memory will be in there) alongside excellent value and reliability.”
Helpful Report
Posted 2 years ago
“Very well put together PC, with quality components well-installed, care over cable management and a clean look. Kept up to date with progress (including with an advanced 3D look and was responsive to questions. I requested delivery after a specific date and it arrived 9AM on the correct date. Also very user-friendly website - much easier than competitors. My only criticism is that I had to request fast track as the process was taking longer than I anticipated (and the communication in that regard was slightly ambiguous). All of a sudden, it got built very quickly, so I am a little cynical about whether fast track is a means of bringing in additional money. Having said that, the calculation which offered me a cheaper, lower wattage PSU does counter that theory somewhat. Other than that, I would certainly recommend and would use again.”
Helpful Report
Posted 2 years ago
“Kept up to date with build process nicely”
Helpful Report
Posted 2 years ago
“Great service, informed me throughout the entire process and the machine showed up in perfect condition. Highly recommend!”
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Posted 2 years ago
“Personalised, friendly, quick and competent. Great customer service.”
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Posted 2 years ago
“Very well informed process of sales, build and delivery. Machine has been prefect since arriving”
Helpful Report
Posted 2 years ago
“Ordering process was easy and then Laptop was made and delivered in a timely manner I would recommend PC Specialist”
Helpful Report
Posted 2 years ago
“Ordering is very easy and informative. Kept updated during the build process. Delivery excellent. After purchase support also excellent. This is my second purchase from PC specialist and won't be my last.”
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Posted 2 years ago
“Fast, efficient service and a superb product.”
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Posted 2 years ago
“Just a super service”
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Posted 2 years ago
“relatively quick turnaround for a custom made PC, functions exceptionally well”
Helpful Report
Posted 2 years ago
“Clear communication, and good value product. we were kept up to date through every process and stage. No issues, all arrived on time as expected.”
Helpful Report
Posted 2 years ago
“Delivered a quality product within the the stated timeframe. Website easy to use and no issues to report. This is the second time I have used PC Specialist and would recommend.”
Helpful Report
Posted 2 years ago
“Quick answers to my questions and a really good service. Fulfillment times were accurate too - so all in all, pretty chuffed!”
Helpful Report
Posted 2 years ago
“Back about 3 years ago, I was working on an LED Volume shoot for a production up in Scotland that had highly demanding graphical requirements for a powerhouse workstation. PC Specialist were the only towers we used to kit out our "Brainbar". We had such a smooth running shoot that this year, I invested in one of their high-end laptops for preproduction I'm currently doing on another high profile television show and have been nothing but pleased! Great work guys.”
Helpful Report
Posted 2 years ago
“The greatest custom-PC-build website I have ever used. USE THEM! I'm a computers and electronics hobbyist in my 20s so I'm really happy with the PCs that I've built for myself. Yet this time it wasn't me that needed a new PC but my partner. I could've done it myself but that takes time and also the chance to potentially damage components (I'm a bit paranoid of that) so I decided to, if not use a site to purchase a PC, see if these sites could check if the parts were compatible... Best choice I've ever made in terms of PC builds: First of all, the website? Just designed well. Sometimes some websites are too flashy or take forever to load based on their server, but this one was a layout that I just loved. Next, in building the PC, there was a great range of options that honestly came to prices similar to the components cost if you were to browse for those parts then add them all together; point is, not ridiculously expensive. They're also the only site that had a PC tower case option that could house an optical drive! Finally, when confirming the build, a final notification would show to tell you what parts can't fit! I ordered 3 fans but the case could only reasonably house 2! This is an important point because sometimes sites like this will go "oh well that size of the fan fits so why not charge for 3? I mean, if 1 can fit then many can fit!". To have that detail be in the final checks is a great bit of polish and care that gave me some trust in this previously-unused site. But it doesn't stop there! The order went through (we paid for the priority order since I'm still a believer that having something tracked and sped through probably means it's a higher prioirty in the delivery company's database so less likely to be lost or forgotten) and not a day later I got a phonecall from them. They rang to mention the bracket I had ordered for the graphics card would be a bit too big, and was likely unnecessary. Awesome! They told me about a development with the build and needed my input, and did so extremely fast. Who cares anyway it was only £10 for that part. But oh no, not ONLY did they IMMEDIATELY let me know about it, but they refunded me for that part! I know COUNTLESS businesses that wouldn't refund for a small part like that, something along the lines of "the order was for all of these parts and the company decided what would work and what wouldn't". Kind of an "accepted risk" sort of deal. And yet this company paid me back for a part I wasn't gonna use! Amazing! The rest of the process was incredible, order was tracked, packaged up so neat in styrophome and bubble wrap (I think there was bubble wrap) and the build worked amazingly! EVERY step of this process was better than I could have ever hoped for. The best word I can use is "polish", not a SINGLE step was 4/5 stars. The website? Stellar. The confirmation of the build? Lovely! The call to change a choice and a refund, done immediately? All of this was incredible. I will, without a doubt, ALWAYS reccomend this site to anyone of my friends and family that might be considering a new PC. I cannot speak to everyone's experience, but IF what I experienced was a true reflection of almost every customer's experience? Then I have never been prouder to recommend a company. If you, like me, haven't used a custom-pc-builder company before and are uncertain, then don't worry. You WILL get what you paid for. 6/5 stars, will use again.”
Helpful Report
Posted 2 years ago
“Ordered a very expensive pc over £1500, was very anxious that it would be sent out with something wrong and I’d have to send it back. Just wanted a no hassle great gaming pc to get delivered and that’s what happened. Been running great and absolutely no complaints. Thank you”
Helpful Report
Posted 2 years ago
PC Specialist is rated 4.8 based on 6,100 reviews