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PC Specialist Reviews

4.8 Rating 5,910 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,910 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
PC is great service was excellent and kept me informed every step during order and build
Helpful Report
Posted 2 years ago
Excellent service, had a lot of information and ways to check on my PC order PC came exactly as I expected, no problems at all
Helpful Report
Posted 2 years ago
Overall experience with PCSpecialist was good but not without its flaws. It was my second time ordering my system from PCSpecialist - first time I’ve ordered laptop which came pretty quickly - within 7 days but after a month of use graphics card was faulty and “died”, wasn’t their fault and it happens. RMA process was very smooth witch took around 2 weeks for the laptop to be fixed and returned. It’s been 6 years since I’ve ordered laptop from them and it is still working after heavy use and in good condition. This time I’ve ordered PC: the website is very easy to navigate and choose compatible parts as they have built in system which check if parts are compatible with each other and will give you suggestions on what to do. Customer service is great and enjoyable- they are ready to answer any questions and help as much as possible. The only reason I am making this review as 4 Stars it is because of the following problems when my PC arrived: 1. The bracket for graphics card wasn’t properly attached under it therefore the fans were hitting the bracket itself - had to re-adjust it. 2. The windows deployment wasn’t done properly - a lot of bugs e.g could not update windows itself, issues downloading files, accessing files and overall slowness so had to reinstall and after that it is working properly. 3. RAM on pc built was 6000Mhz but for some reason it was set to 5900Mhz - had to change it in bios. Other than issues above everything else is flawless
Helpful Report
Posted 2 years ago
Overall experience with PCSpecialist was good but not without its flaws. It was my second time ordering my system from PCSpecialist - first time I’ve ordered laptop which came pretty quickly - within 7 days but after a month of use graphics card was faulty and “died”, wasn’t their fault and it happens. RMA process was very smooth witch took around 2 weeks for the laptop to be fixed and returned. It’s been 6 years since I’ve ordered laptop from them and it is still working after heavy use and in good condition. This time I’ve ordered PC: the website is very easy to navigate and choose compatible parts as they have built in system which check if parts are compatible with each other and will give you suggestions on what to do. Customer service is great and enjoyable- they are ready to answer any questions and help as much as possible. The only reason I am making this review as 4 Stars it is because of the following problems when my PC arrived: 1. The bracket for graphics card wasn’t properly attached under it therefore the fans were hitting the bracket itself - had to re-adjust it. 2. The windows deployment wasn’t done properly - a lot of bugs e.g could not update windows itself, issues downloading files, accessing files and overall slowness so had to reinstall and after that it is working properly. 3. RAM on pc built was 6000Mhz but for some reason it was set to 5900Mhz - had to change it in bios. Other than issues above everything else is flawless
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Posted 2 years ago
Excellent build, quality and service, highly recommended
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Posted 2 years ago
great service, great support all around. delivery and customer service makes you feel reassured about quality. excellent all round!
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Posted 2 years ago
Good advice from sales guy. Took longer to build than they said it was, but I wasn’t in a rush. Safely delivered and appears to work perfectly after an initial hiccup with not being able to work out how to switch it on! .. tech support were very helpful..
Helpful Report
Posted 2 years ago
The self checking feature telling you whether components are compatible with each other is fantastic. The whole experience was just fantastic with regular updates during production (which only took 12 working days) letting me know where my order had got to. Will definitely use again and recommend to anyone who asks.
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Posted 2 years ago
Delivered quickly with no issues. Excellent choice re build options ! Will use again.
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Posted 2 years ago
Easy to order, delivery was on time, product is exactly as described. Great service, though I do with they’d support a local charity rather than the Gate’s foundation
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Posted 2 years ago
Quick and good service
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Posted 2 years ago
Had an easy time selecting and matching parts with each other very easy I could even do it,also if u have doubts about a particular part for your pc the pc specialist parts program will alert you to whether its compatible or not making it a breeze,the pc that got delivered to me was still in one piece and the delivery was straight forward and my pc was in excellent condition a.d it also makes me feel like I had a hand in building it as I chose all the parts.taking everything into account I would definitely highly recommend pc specialist to all levels of buyers from new to old hands very good experience and everything is working great with no issues.
Helpful Report
Posted 2 years ago
the process of ordering was simple, the build quality impressive. overall i'm very happy with the first pc we've bought through them and will likely mean we return.
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Posted 2 years ago
The gaming PC I ordered was excellently made, is running like a dream and was securely packed upon arrival and all for a very reasonable price considering the hardware I put in it. Very satisfied customer.
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Posted 2 years ago
it produced the computer i requested & even gave advice if certain components needed other support components upgrading
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Posted 2 years ago
Fast and efficient from start to finish! Kept me up to date well and had lots of choices in build. Perfect for 3D scanning!
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Posted 2 years ago
I ordered my custom built pc , with pc specialist, quick easy very professional, my pc came well packaged , cannot thank these guys enough would highly recommend!!!!
Helpful Report
Posted 2 years ago
First time ordering a PC. Did a little bit of research on what I wanted. The custom build options on PC Specialist are great, and gave a lot more variation in cases and other components than I've found on competitor sites. Eventually settled on a Luna series PC since I liked the all white build option. The build took a little longer than advertised, and was slightly held up by one component being out of stock. However, they were quick to call and tell me they didn't think it would be back in anytime soon, and they swapped the SSD for a slightly better version at no extra cost. There was some fault found in testing, but they seemed to resolve that quickly and sent it out for Saturday delivery. I arranged this with a phone call on Friday and they were good about leaving notes for the courier since I live in a gated building. PC was amazing on arrival. Really well put together and a stunning build. Cable management was a bit messy in the back, which became an issue when I had a fault, but otherwise the only other issue was Onedrive. They'd somehow set up the PC to save my documents and downloads to Onedrive, which meant games were acting weird and sometimes splitting files between Onedrive and my SSD. I had to redownload a couple of games like League of Legends and Sims, and ended up uninstalling Onedrive. 2 weeks in, unfortunately either the corsair lcd liquid cooler pump has broken, or there's an issue with the command core. First person on the phone didn't seem to have much of a clue and instructed me to start pulling plugs from the hard drive, which was completely unrelated. He stopped replying to emails when I asked if he was sure the hard drive was connected to the command core. Second person was a lot better, quickly decided it needed to be repaired by them, and organised a return and repair. Waiting for this now (hopefully not for long). I have organised a slight upgrade to the PC while it is in repairs, which they have slotted into the notes. Overall, really good customer service, minus the one tech guy who wanted me to start pulling out unrelated plugs. Turnaround is a little longer, but you are getting a custom build and it's a popular and trustworthy site. My PC is gorgeous, so happy with the results.
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Posted 2 years ago
Great service and build arrived quickly for a completely custom system and have had no issues would recommend.
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Posted 2 years ago
I made a slight modification to my original order without any problems. The customer service was very good. I have a laptop with good specifications at a good price. The delivery was very quick. No gripes whatsoever.
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Posted 2 years ago
PC Specialist is rated 4.8 based on 5,910 reviews