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PC Specialist Reviews

4.8 Rating 5,737 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,737 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 4 star review on 2nd April 2026
ANWAR
PC Specialist 5 star review on 30th March 2026
Beto
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
333
Anonymous
Anonymous  // 01/01/2019
Great fast service
Helpful Report
Posted 2 years ago
This is my third time I’ve purchased a laptop from pc specialist, & I certainly wouldn’t use anyone else when building a laptop. The service is 1st class & they kept me informed almost every day on the production of my laptop, very quick delivery aswell, & if I’ve ever needed to get in contact with them they’ve always been very helpful & reliable. Big thanks pc specialist 👍
Helpful Report
Posted 2 years ago
I admit i had never heard of PC Specialist when it was recommended to me by a friend. He knew i was looking for a new Desktop PC after my last one (purchased from Costco) was a bit of a nightmare so said PC Specialist were "the best around". I must admit i was very impressed with the website - the fact it checked the components you were picking were compatible - and once i made my order the communication during the build and test phase was great. The only reason i can't give them 5 stars is i had a couple of issues with my pc when it arrived. Whilst giving the desktop a once over to check everything i noticed a couple of things had not been put together correctly on the case. It just looked like they had rushed to put it together as covers were attached upside down and one component looked bent as it had been forced into place. It only took me 10 minutes to fix by undoing a few screws and putting it back together but that's not really the point. My other problem was my Windows installation was broken so it wouldn't perform any updates. Searching the PC Specialist forums (which are very good by the way) i found similar issues posted by others and the community were very helpful in providing me with what i needed to do to fix it. Basically it was a complete re-install of Windows. Again this was not ideal, and the fact i only discovered this fault after i had manually added all my programs and software, essentially meant i had wasted a few hours of my life. I can't really blame PC Specialist for this as apparently it is a common issue with the Windows OOBE tool that is installed on their machines, but it was a frustration none the less. Overall however i do love my new PC and the support from PC Specialist really was great in helping my with my issues. I would definitely recommend PC Specialist. It is just a shame for these few minor quality control issues i faced.
Helpful Report
Posted 2 years ago
Firstly the website where you can build your PC is fine. Some issues with not telling you about incomparability until your done and ready to place the order. But it's only a small issue and considering the complexity of components it's not too surprising. They don't list the price of components. This is both ridiculous and frustrating. You have to note the total build cost, change the part, look at the new total build cost and get the calculator out. There was an issue during testing and I'm glad this was resolved beforehand. But this lead to unavoidable delays in posting the pc and despite an online chat and 1 phone call from the tech building the PC, my request to have the PC sent for delivery asap and not at the weekend because this was only agreed if the PC was shipped on-time with no issue, was ignored. This lead to a further call but the PC was then sent on the day. The build is top notch. The graphics card support bracket was not in place and was supporting air. You might make the excuse it moved transit, but all screws and fittings were sold with no room or give for movement. Very clean build. Simple setup instructions. Overall I'm very happy with my PC. Comparing prices with just building yourself, it's a pleasant surprise and considering the benefits of having someone else build, test, configure etc and the warranty deals. I wouldn't hesitate in recommending PC Specialist. I will definitely be using them again.
Helpful Report
Posted 2 years ago
I have purchased several machines in the pastfrom PC Specialist and they have always comes up tops, Price is reasonable, service is excellent, packaging and delivery is first class they are my first and only choice.
Helpful Report
Posted 2 years ago
I'm very happy with my purchase - the PC arrived really fast and it was very well secured. Assembling all the parts on the PC Specialist website was also a great experience as it's very intuitive and easy to use. I highly recommend PC Specialist for anyone who wants to build their custom PC!
Helpful Report
Posted 2 years ago
I'm loving my new PC. I tend to upgrade every 4 years. And once again PC Specialist have delivered. Fast service and delivery as usual.
Helpful Report
Posted 2 years ago
Helpful at the order stage and kept me informed until delivery. This is the second unit I've had from them if the new one lasts as long as the first I'll be very happy.
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Posted 2 years ago
They where great at keeping me up to date on what was happening with my purchase.
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Posted 2 years ago
The easiest way to purchase a PC I have found, they have a good range to anyone's need, the pricing is fair and customer service excellent they are with you all the way, from the time of your selection ( prebuilt or modified) to the time it arrives at your door, it is tracked all the way,the couriers they use are of high standard ( less chance of damage) I would recommend them to anyone, hence the five stars.
Helpful Report
Posted 2 years ago
My 12 year old son had saved for nearly 2 years (all Christmas and birthday presents, and most pocket money) to buy a gaming pc, and has not been disappointed. We chose PC Specialist on the recommendation of a friend, but the vast choice of cases and components meant we could spec it exactly for what he needed within his budget. And what a beast of a machine! Glass sided case, liquid cooled 13th gen CPU, RTX 4060Ti, 32 Gb of fast RAM, and more lights than Blackpool illuminations, it absolutely flies. And also does not come with all the useless bloatware that you get from mainstream manufacturers such as Dell. PC Specialist service was great, you can track the status of the build and testing, and arrived by courier within 1 day of dispatch. Very happy so far, will definitely buy from again.
Helpful Report
Posted 2 years ago
Stubbled over PC Specialist whilst looking to find a replacement Desk Top PC. Found it easy to spec my specific PC Requirements and quotation received. Placed order as price seemed to offer good value. Regular emails received to up date me on the progress of my order through to dispatch. Received within 24 hrs of dispatch via DPD. PC well packaged both in terms of box but also internal PC transit protection. PC is now fully functioning and can highly recommend PC Specialists
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Posted 2 years ago
My first order with PC Specialist and the service has been excellent. I've had to use the aftercare support line and the team have been very helpful too. Would highly recommend and will definitely place orders in future!
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Posted 2 years ago
Excellent and quick service, providing quality parts. They also provide a forum with loads of helpful information that helped me make decisions reduce costs (which I then put into buying more expensive parts for my build, but that's just me!). Took 9 working days from ordering to receiving a fully built custom pc that is fully tested.
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Posted 2 years ago
The laptop is well built, a nice solid feel to it and very fast, added all my programs to it and all working really fast now, although I didn't need a user guide the booklet/user guide that came with the laptop did not match the laptop, therefore I feel a proper user guide for the laptop would be great.
Helpful Report
Posted 2 years ago
Well informed at each stage of the PC building process, good value, smooth delivery, and overall great experience.
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Posted 2 years ago
Quick service and good price for parts. Had a slight issue in not having the requested graphics card in stock, but was able to find a solution quickly and recieve the PC quickly. Good quality build once recieved.
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Posted 2 years ago
Great company. Completed my PC on schedule. Had a slight issue with the GPU in my order, but it was replaced immediately - replacement was shipped by next day delivery.
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Posted 2 years ago
I am very pleased with the services I received through the use of pcspecialist. The online configurator is very easy to use, there are various possible builds, the prices are very reasonable although gpu’s are a bit expensive but it is to be expected with the time we live in. The building process was very thorough and provided me with updates nearly daily once the computer had started being assembled. The online chat is also very helpful and easy to access. Overall i am very satisfied with the pcspecialist, they did their job and did it well, unfortunately I haven’t tested the computer yet but as soon as I can I’ll make sure to do so. Just from looking everything seems in place so thank you pcspecialist.
Helpful Report
Posted 2 years ago
Arrived within 10 working days and it's been great. No issues so far and It looks so cool. Definitely will recommend PC specialist without any hesitation. What I liked: My favourite thing has to be the easy user experience as it was really easy for me to customize my PC and select the components accordingly. The support team on discord was extremely friendly and helpful as they recommended me the best components to go for my build. I wasn't well versed with hardware so after some reading and some YouTube video reviews and help from the discord server, I was able to pick out my components. As soon as the PC was built, the delivery came the very next day, so I was very pleased with the next day delivery system. A tracking number was also provided. The PC was well packed, there are no damages whatsoever. I can say they definitely went above and beyond when it comes to packaging, and I like how they have included extra cables and other accessories along with all the required manuals and their welcome manual. You also get email(s) that teaches you how to install your PC if you get a dedicated GPU and an internet card. (This was my first time getting a desktop computer so the small tips in the email such as where to plug the HDMI cord and where to fix the internet antennas were really useful and well explained) The 10 working days was equivalent to 15 actual days so I started to get a bit worried, but PC specialist kept me informed of the progress by sending me an email, and also updating the status on their website, so I had nothing to worry about. All the PC components were installed well with care and they all work, especially the RGB lights. The cable management is also very well done. What can be improved: I would like if they had more case options though, especially more black ones with good airflow. I was also looking for that AIO cooler with a screen on it so I can customize it but sadly it was unavailable, so more component options would be great as well. I was also a little bit disappointed when I was going to buy the PC because I had my eyes on a special power supply unit, but when I refreshed the page, that specific unit had disappeared, mere seconds before I was about to confirm my order. Not to worry though, I got an alternative power supply and it works well. Still, it would be nice if there was a "ONLY 3 MORE LEFT 🔥" sign next to components that were soon going to be out of stock. The website support team was helpful to an extent but it needs significant improvement. Once I asked a question about a case, as I wanted to know whether the front panel had a dust filter on it, and the support person said he will go and check on the case and come back. I waited an ENTIRE HOUR before he responded saying "so sorry", only to inform me that there weren't any dust filters on the front. I bought that case and, it actually does have dust filters on the front, so either he was lying, or he must have misunderstood my question, or he didn't actually go and check and was doing something else. It would be nice to have a custom manual printed for my specific PC instead of having a generic default one for everyone, so it would adhere to my specific build. While I am not essentially complaining as the manual IS indeed helpful, it still would be nice if the manual was also personalized. Conclusion: Despite the drawbacks, I got the PC in one piece and it works really well. I would reach out in their discord if your looking for help instead of their dedicated "live chat" though, especially regarding recommendations for components. 10/10, Will still definitely recommend.
PC Specialist 5 star review on 3rd July 2023 PC Specialist 5 star review on 3rd July 2023 PC Specialist 5 star review on 3rd July 2023
Helpful Report
Posted 2 years ago
PC Specialist is rated 4.8 based on 5,737 reviews