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PC Specialist Reviews

4.8 Rating 6,098 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 6,098 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
Excellent service from start to finish. Communication was superb and the product is everything I hoped for.
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Posted 1 year ago
This was my first PC build by PCSpecialist and it certainly won't be my last. Everything worked perfectly out of the box and they kept me informed of any changes i asked for, would definitely recommend them.
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Posted 1 year ago
Happy with my new PC ordered from PCSpecialist. Before purchasing I checked the overall cost against building it myself & they only charge a slight premium it seems, which I'm more than happy with for the convenience (and the fact that I'm bad at cable management). Their site is super easy to use & I was really grateful that they let you amend your order with no extra fees before it reaches the build stage, as I changed my mind on what CPU + Cooler I wanted. Overall I'd say if you're looking to get a new PC, particularly if it's your first time getting into PC Gaming & are worried about all the intricacies of building your own but don't want to pay absurd premiums for a pre-built, then PCSpecialist is probably the best site out there for you! Highly recommend!
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Posted 1 year ago
I'm very happy with the custom built PC I got from PC Specialist. Every step of the process was very clear, from ordering to delivery. I got some regular updates about the building stage of my system, delivery infos etc... The build and performance of my machine are great, so I'm very happy so far.
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Posted 1 year ago
Two bespoke business PC ordered and delivered - great communication along the way. The machines were easy to set up and install
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Posted 1 year ago
I have used PC specialist now for over a decade and had a few builds made by them. The reason I use this company is because their service is amazing and I have never had a problem with it. Their website is very easy to use and will prompt you if a component you have selected is not compatible with the rest of the build. Their customer service is top tier. Staff are very friendly and will always keep your best interests in mind. If you need a build to play a certain game for example and the build you have selected is far too good for that game, they will tell you and recommend things you can replace to save money. The staff really do know their stuff here. Want a custom build for a specific game or task? Send them an email first and explain what you need. I recently did the same to ask about a PC that could run several games on a Samsung Odyssey G9 and got a huge reply back with tons of info and recommendations. I wouldn’t use any other pre build site. Thank you PCS for your service!
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Posted 1 year ago
This is my third build with PC Specialist and probably won't be my last. This is my first laptop build and and I couldn't be happier. Their customer support even helped diagnose a problem that I thought was with the laptop but turned out to be my KVM switch! If you want something better than the off-the shelf specs you get with other retailers, look no further than PC Specialist.
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Posted 1 year ago
Ive always used PC Specialist - the quality of the PC build and spec is very high, the ease of configuring the PC is fantastic, and I have never had any issues with the PCs.
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Posted 1 year ago
Easy ordering and good access to progress.
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Posted 1 year ago
i've been buying PCs from this company probably for about 20 years now. I'm always impressed and my expectations are always exceeded at both the value the quality and the customer service. They are truly an amazing company and I would totally recommend anyone looking to buy a PC.
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Posted 1 year ago
I wanted a bespoke PC to my exact details. PC Specialist provided a detailed choice on their website. After ordering the service was excellent with good communication and an excellent finished product delivered in good time. So good I have ordered two-one for my Wife.
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Posted 1 year ago
Very easy to select exactly what I wanted, fast delivery and was more than happy with the cost, not my 1st PC from here, will not be my last.
PC Specialist 5 star review on 25th March 2025
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Posted 1 year ago
Part picking was super easy and the website gave a lot of feedback on if there were going to be issues i.e. needing more power, not needing a bracket etc. This meant that you could ensure that you aren't overbuying, or setting yourself up for failure. Build speed was fast (did pay for it to be rushed and it was worth it), delivery was smooth and all arrived safely. No issues with the build at all.
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Posted 1 year ago
I have used PC specialist 3 times now - 1 Desktop 2 Laptops. Always been really well built systems, great choices offered and the communication has been flawless from Order to delivery. Would highly recommend to anyone looking for a new system. I've got my Mrs to order in the past also and she has been happy with hers also.
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Posted 1 year ago
Fantastic service, updates throughout the whole process and delivered my laptop in very quick time. Really happy with the laptop - works brilliantly and everything that i asked for.
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Posted 1 year ago
This is my second PC Specialist desktop PC. My first one lasted me 14 years and the only reason I replaced it was because Microsoft are retiring Windows 10 and it didn't meet the specifications to run Windows 11. I didn't have to think twice about where to go for a replacement, PC Specialist. You can see the old and new PCs side by side in the photo. From the customisation screens, through the payment process and the various updates PC Specialist send you to keep you up to date with the build and testing progress, I felt reasurred that I had gone to the right folks. I use my PC daily, for work, for life admin, for watching videos and TV, listening to music, keeping up to date with my friends and playing games with my children and I am so happy with the build quality. It took me a few days to migrate everything from my old PC Specialist desktop to the new, but I've now been up and running for about 3 weeks now and I couldn't be happier. I recommend PC Specialist to anyone who wants to custom build their ideal computer.
PC Specialist 5 star review on 24th March 2025
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Posted 1 year ago
Excellent as always. This is my second order from PC Specialist in 3 years. I ordered a mini-PC. It was specified exactly as requested. It's performance is as expected. Their delivery time was in the defined/described window. Very happy. Will shop with them again.
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Posted 1 year ago
Impressed with PC Specialist as a company to deal with. Minor gripes with website, e.g. couldn't complete order after specifying storage partition sizes and website kept "forgetting" that I had specified a USB recovery media. Sorted ordering with short telecon with staff. Then slight confusion with delivery company as were awaiting my call to arrange a suitable day to deliver (?), although I am in a remote-ish location. Also had reason to call support after PC received, as having trouble installing paid-for MS Office 2021. Theodor B could not have been more helpful (pre-installed Office 365 was causing the problem... delete it and associated language packs!). Despite these minor issues, PC seems well built and came with a box of "bits" should I choose to upgrade further. More than happy to deal with them again.
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Posted 1 year ago
Very good service, snappy and delivered exactly as desired.
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Posted 1 year ago
They delivered the pc in all special packaging and made it feel safe and secure. There customer service was phenomenal, couldn't fault them one bit
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Posted 1 year ago
PC Specialist is rated 4.8 based on 6,098 reviews