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PC Specialist Reviews

4.8 Rating 4,911 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 4,911 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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PC Specialist 4 star review on 19th August 2025
Anonymous
PC Specialist 4 star review on 19th August 2025
Anonymous
PC Specialist 5 star review on 19th July 2025
Anthony Stocker
PC Specialist 5 star review on 28th June 2025
Brad
PC Specialist 5 star review on 1st June 2025
Anonymous
PC Specialist 5 star review on 31st May 2025
Igor
PC Specialist 5 star review on 27th May 2025
Sumit Barman
319
Anonymous
Anonymous  // 01/01/2019
Bought an expensive prebuild. The arrival and technical support is fantastic, can't fault it. It's just frustrations that has lead me to provide this negative review. Upon arrival, the RAM and Graphics Card weren't installed correctly, leading me to believe this was knocked about hard in transit or was rushed. Numerous BIOS restarts to actually get the PC to run, then a full day of running tests and checks. For the value of the build, I expected better. And now I'm having issues when starting the computer back up. The night before I would shut down as you would any computer when you're done with it. The next day starting up it would end up back in BIOS claiming the PC had been forced shut down. Which leads me to believe there is a faulty component somewhere. This has happened twice since I purchased a month ago, which has me concerned about the future implications.
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Posted 1 year ago
PC was built and I was kept up to date during the process. Arrived well packaged. Unfortunately the Thunderbolt card had been installed in the wrong slot on the motherboard so pci tunneling wasn’t working. I ended up wasting a few hours before realising this. It’s well documented which slot needs to be used. This was disappointing as everything else went well
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Posted 1 year ago
Have previously purchased from here before, can safely say they didn't disappoint again. absoutley delighted with the build, I did have to wait for a item before proceeding with the order but I was informed of this before ordering. They give you updates along the way and even got a few photos during the build. Safely delivered with their great packaging. couldn't fault the work they do. keep it up!!!
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Posted 1 year ago
Sytem was built promptly, exactly to spec. packaged very well and runs like a dream. The cable management is also excellently done and I could not be more pleased with the purchase.
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Posted 1 year ago
Machine works very well. Looks amazing, the cable management is up to my standards. Very good value for money.
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Posted 1 year ago
Customer service is top notch, speedy replies, system was built exactly how I asked
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Posted 1 year ago
Easy website to navigate, friendly staff, good build and delivery service.
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Posted 1 year ago
The laptop is amazing from the price and service I received from pc specialist was second to none. The only down side was the delivery the courier they use took it to the wrong house and left it outside in the rain. Had to ring them to find out where it had been left luckily the laptop was undamaged.
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Posted 1 year ago
Full process was straightforward - from configuring PC to final delivery. The compatibility check was vital. PC arrived in time and was excellently packaged. No complaints and would definitely recommend
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Posted 1 year ago
quick and straightforward,I will definitely recommend them to other people that need a new PC.
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Posted 1 year ago
Easy to configure your own pc and the site runs a compatibility check. The build process was as per expectations, the 360 degree image of your built pc prior to testing is a nice touch.
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Posted 1 year ago
The ordering process was easy with the ability to configure the system as I wanted it. Being critical, better and more detailed pictures of the case options would have helped a bit - it's supposed to be a PC case, not a disco, so pictures of how the various components fit within the case would be more helpful than arty shots of RGB lights. Pricing was cheaper than the competition and although I could have bought the bits cheaper, not having to build it myself and getting a warranty make the small premium worth while. The overall build quality is good enough as a custom build & the pictures provided after assembly was a nice touch, likewise the status updates gave me confidence that the order was progressing. Delivery was a smooth process with the PC arriving on time and well packed in a sturdy box with good all round protection. Again, a nice touch was the box containing all the spare parts, screws, blanking plates, etc from the case and parts - it's good to know that if I change the system in future that I have these. The less said about the Windows 11 set up process the better, but that's not down to PCS. Overall I'm very satisfied with the whole process and product.
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Posted 1 year ago
Brilliant customer service, couldn't be more happy with the delivery times. Needed an upgrade for my 9 year old computer!! Extremely easy put-together process.
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Posted 1 year ago
My son specified a new pc at Christmas as my old one was very slow. I ordered and it was delivered as promised and set up went fine. However after 6 days it would not boot up. After talking with PCS help line a new hard drive was dispatched with I fitter without too many issues. Again the pc worked fine for about 8 days and then again would not boot up. Same screen and message as previous fault. Another hard drive was offered which I refused and insisted on the pc being replaced or my money returned. After much discussion the faulty pc was collected and eventually a replacement pc built to same spec was delivered albeit contained in a slightly different box. This has since worked perfectly and I hope this will continue to perform. Regrettably the experience was painful and took a lot of time to resolve which left me without a pc for several weeks. I lost count of the number of emails and phone calls!
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Posted 1 year ago
Amazingly built!
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Posted 1 year ago
They were simple to use and get the specs for the PC I wanted, fast delivery and great communication to keep me aware of how the build was going, great company
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Posted 1 year ago
The ordering, payment and delivery process went well. The laptop was easy to set up and it is running well so far. This is my 4th computer from PC Specialist and all have been very satisfactory. I can thoroughly recommend them.
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Posted 1 year ago
My computer has worked really well and the people have been super easy to talk to and ask any questions I had. It was well packaged upon delivery and throughout the building phase I got real time updates on the status of my build.
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Posted 1 year ago
The ability to tailor the RAM/memory and some key features to my needs was what brought me here. The good pricing kept me here. The swift and successful build and delivery pleased me and, so far, my laptop is keeping me happy.
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Posted 1 year ago
Very happy- everything works as expected !
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Posted 1 year ago
PC Specialist is rated 4.8 based on 4,911 reviews