Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,966 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,966 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were easy to reach when I had a question.”

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Posted 3 years ago

“pleased with the service”

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Posted 3 years ago

“Its ok I guess”

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Posted 3 years ago

“I’m glad I have it”

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Posted 3 years ago

“Takes long to receive your payment”

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Posted 3 years ago

“I think pets best is the best value out there.”

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Posted 3 years ago

“Excellent way to take care of your fur babies!”

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Posted 3 years ago

“Good communication whether online or on the phone, great customer service.”

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Posted 3 years ago

“Appreciated the review of my appeal and the re-consideration.”

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Posted 3 years ago

“Best Pets is very user friendly set up my account very easily. I haven’t had it that long , but already had to put a claim in. They responded very quickly.”

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Posted 3 years ago

“Good communication. Responsive to phone and emails.”

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Posted 3 years ago

“Have only placed 1 claim everything applied to my deductable which is what I expected. Customer service has been very good.”

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Posted 3 years ago

“Very responsive in letting me know the status of my claim.”

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Posted 3 years ago

“Great company, the on;y issue I have is every time I submit a claim via phone the company responds a few weeks later that the paperwork is not legible.”

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Posted 3 years ago

“Great Insurance, my only complaint is when I mail in my claims it usually takes a couple weeks before you claim they have been received then start counting days.”

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Posted 3 years ago

“They reimburse you fairly, but it takes longer than they advertise to process claims.”

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Posted 3 years ago

“Took a little longer than expected for review of claim. After about 5 weeks it was all settled and I received my refund.”

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Posted 3 years ago

“The reimbursement period was longer than expected.”

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Posted 3 years ago

“As pets age insurance becomes increasingly expensive. Eventually, it becomes too expensive to have.”

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Posted 3 years ago

“It's always been a 5 until a while back when reimbursement started taking soooo long. In the past I'd get an email almost immediately when my claim was received. Now I wonder for days whether or not they got it. Then when I do get it and am relieved then I wait another very long period of time before I see the actual reimbursement. Sometimes the bills are big and I do need the money to pay my vet.”

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Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,966 reviews