Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,715 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple claims seem to take longer now.”

Helpful Report

Posted 1 day ago

“Took almost a month to settle a very routine claim. The app kept crashing out and wouldn’t let me submit the claim and when I submitted the claim via email, there was no response and acknowledgment that my claim was received.”

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Posted 1 day ago

“I love Pets Best! The services they cover and the customer service is top notch. Thank you!!”

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Posted 1 day ago

“Always on top with explanations throughout processes”

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Posted 1 day ago

“So glad I chose them”

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Posted 1 day ago

“I have over $10,000 in Vet bills due to my sweet dog tearing ligaments and other tissues in her rear leg. It required surgery that I had to pay upfront. I submitted all my paperwork to PetsBest Insurance and still haven't been reimbursed. I have had to make several calls to their customer service only to be told something different each time I called. I'm pretty frustrated at this point. Do I recommend getting insurance? Absolutely! I just wish that it wasn't such a hassle with this company!”

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Posted 2 days ago

“I’m very happy with pets best , pet insurance. Submitting claims are very easy .”

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Posted 2 days ago

“I kept getting notifications about the claim being incomplete. Upon calling I was told I had to submit the entire receipt and everything should go through. I did submit the entire receipt and I still received another email telling me it was incomplete”

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Posted 2 days ago

“I have been a loyal customer for years to Pets Best and recommended them to plenty of friends. Now that I’ve had to actually use them in the recent couple years for claims they are slow to process. Both last year and this coming year my policies have more than doubled. I can not longer recommend Pets best to any pet owner. Find a better company to be loyal to.”

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Posted 2 days ago

“Easy Website for submitting claims.”

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Posted 2 days ago

“i am still waiting for my reinbursment from jan. 2026”

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Posted 2 days ago

“The people at Pet's Best really care! They make you and your pet feel important. Pet's Best has good coverage and is quick on processing claims.”

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Posted 2 days ago

“Claim process is very easy. This last claim was quickly processed”

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Posted 2 days ago

“First, took several days to send my claim due to the service not working. Then it took three weeks to get it approved. Still don’t have the money yet.”

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Posted 2 days ago

“I complete claims, and upload all of the medical records and the itemized bill. And I keep getting messages that they need the medical records even though I have uploaded my pets entire medical record. Slow to process claims nationwide was much better.”

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Posted 2 days ago

“I’ve had a great experience with Pets Best. Having insurance for my dog has given me so much peace of mind when making medical decisions, especially during stressful situations. Just be prepared to pay upfront and wait a few weeks (around three to four in my experience) for reimbursement, particularly on larger claims. That said, the claims process is very easy to submit. Overall, I’m really happy with the coverage and the support they provide.”

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Posted 2 days ago

“Coverage for well care is a very poor value. Few things are covered and reimbursements are nowhere close to the cost of the service. More importantly, they are categorizing new issues as pre-existing conditions and therefore not covered. Even with the vet writing letters to explain what is new they deny service coverage. Many of the claims take an extremely long time to process.”

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Posted 2 days ago

“Pets Best was timely, efficient and comprehensive! great customer service!”

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Posted 2 days ago

“Have not enjoyed my experience so far. There have been constant issues with the app. When i had to submit a claim for a routine wellness check and a minor injury to my dogs claw, they both took two weeks before any notifications were sent to indicate the claims were being processed. The whole process took about a month to get any reimbursement notification. It has not been the smoothest process so far. Customer reps have been very nice so that's why i gave it two stars. But this has been an arduous task for some”

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Posted 2 days ago

“Always helpful and prompt in payment.”

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Posted 3 days ago

Pets Best Insurance is rated 4.3 based on 30,715 reviews