Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,923 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always prompt with great detail of benefits and process”

Helpful Report

Posted 1 day ago

“Pets Best has always been a pleasure to deal with. They handle claims promptly, and the cost to cover both of my aging dogs is very reasonable. If only my own insurance were as easy to work with!!! I highly recommend Pets Best to all of the pet parents out there!”

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Posted 1 day ago

“I've been pleased with the speed of monitary reimbursements but I do wish they would pay directly to the veterinarian. I would give them 5 stars if that were the case.”

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Posted 1 day ago

“they are very good handling the claims.”

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Posted 1 day ago

“I have had other pet insurance in the past and PetsBest is by far the best. I like that I am able to structure the insurance to best suit my needs instead of “one size fits all”. It’s very easy to file a claim online and once the claim is paid the money gets deposited directly into my bank account. I highly recommend PetsBest.”

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Posted 1 day ago

“I’m disappointed that the prices continue to jump significantly higher every year which, at some point, will make them unaffordable. Also, it takes a very long time for claims to be processed.”

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Posted 1 day ago

“This company delays payment....They try to find any little detail missing so they can delay or deny claim. I can't change companies because my dog has existing conditions. And in case she has major surgery (thousands of dollars) I must keep the insurance since she is almost 10 years old.”

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Posted 1 day ago

“I feel like I spend alot of money every month for my two dogs for insurance coverage and barely get anything back. I am considering another insurance carrier.”

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Posted 2 days ago

“Very easy to submit claims and Pets Best turns them around quickly with an explanation regarding coverage.”

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Posted 2 days ago

“Poor service, poor coverage, many errors, looooong time to pay, good app”

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Posted 2 days ago

“All seems good with my policy. When deciding to renew, I spoke to a customer service person and had such a great conversation with her that it made me pleased that I chose to stay, despite the higher cost to renew. I just wish I could remember her name.”

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Posted 3 days ago

“Reasonable price for coverage”

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Posted 3 days ago

“Excellent service.”

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Posted 3 days ago

“I’m going on 3 years now November 27 and one of my dogs ended up with copper storage after he was tested after he turned 1 so pretty much it’s always the same medical bill and prescription bill and you guys take forever to reimburse. But thank God I got the insurance.don’t know how any other insurance company pay out . This is the only insurance we ever had. Got them through a survey that finds you what that fits your needs. Through progressive.”

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Posted 3 days ago

“Pets Best has been amazing to work with. While the peace of mind of having pet insurance is incredible, Pets Best takes it a step further by being simple, easy to use, fairly quick and effective. The only downside is the app is not great, but I’ve been using their web platform and have never had issues. I will continue to use Pets Best for both my dogs and have peace of mind that they will be taken care of with whatever they need.”

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Posted 3 days ago

“Helpful and able to resolve the issues”

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Posted 3 days ago

“Pets Best increased the cost for my dog's insurance from around 650 three years ago to now over 2000 per year. Now shopping around for other options. Ridiculous. They write it has nothing to do with the claim history. Whatever.....”

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Posted 4 days ago

“Need better coverage”

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Posted 4 days ago

“Quick turn around time . This is the second pet I’ve had using this insurance and the app is very easy to use .”

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Posted 4 days ago

“Great insurance - easy to work with and very responsive!”

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Posted 4 days ago

Pets Best Insurance is rated 4.3 based on 28,923 reviews