Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,745 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best is the best! Quick and easy submission process, quick turnaround time for claims processing, clear explanation of claims outcomes and wonderful customer service.”

Helpful Report

Posted 2 days ago

“I am very happy with Pets Best! When we rescued our Zach and Zelda, I researched the best insurance for them. This was the first time we bought pet insurance, so we hoped that we made the right decision. over a year later, Zach had his first seizure of many seizures and he was diagnosed with epilepsy. Pets Best has covered all of his visits, bloodwork and medication associated with this.”

Helpful Report

Posted 2 days ago

“Excellent company to work with”

Helpful Report

Posted 2 days ago

“Extremely disappointed with Pets Best Insurance. I’ve had this insurance for my dog for over four years. Until now, I hadn’t had major issues with claims being denied. But this time, they’re going out of their way to avoid covering a legitimate emergency. We took our dog to the vet due to a bleeding wound on his paw — clearly an urgent issue. The vet treated the wound, administered medication, and gave him an allergy shot since he’s also been dealing with allergies. The primary reason for the visit was the wound, which should be covered under our policy, as it falls under emergencies, cuts, and wounds. Despite this, Pets Best denied the claim, refusing to pay for the visit. I pay for the most expensive policy they offer, expecting reliable coverage when it matters most. What’s the point of paying top dollar for pet insurance if they don’t show up when your pet needs care? This experience has really made me question the value and reliability of this company.”

Helpful Report

Posted 2 days ago

“It takes too long to reimburse”

Helpful Report

Posted 2 days ago

“I was with another pet insurance company and I had to wait months to get reimbursed for the payment I made to the doctors office. I filed my first claim with PetsBest and I didn't think I would receive payment be it would be applied to my deductible. But, this was a wellness visit and they paid $50 of the $78 bill. The other $28 did not apply to the insurance policy. This all happened in the same week I took my dog to the vet so far I am very pleased with the customer service PetsBest provides.”

Helpful Report

Posted 2 days ago

“They have always been extremely helpful and quick with reimbursements. I recommend this company to family and friends, as well as anyone who wants great coverage!”

Helpful Report

Posted 2 days ago

“Fairly quick and fair. Thorough with getting info from vets.”

Helpful Report

Posted 2 days ago

“Good processing time”

Helpful Report

Posted 2 days ago

“Pets Best is easy to file a claim and they respond promptly.”

Helpful Report

Posted 2 days ago

“Zero complaints so far. I was skeptical when I first signed up thinking I was going to have to fight them over every little thing. Just the opposite. Very pleased so far.”

Helpful Report

Posted 2 days ago

“Pets Best has always been fair with my invoice payments, I am really happy with this company”

Helpful Report

Posted 3 days ago

“Love the efficiency and ease of Pets Best.”

Helpful Report

Posted 3 days ago

“I am a member of Pets Best and have had no issue. I have had a good experience and hope others do as well.”

Helpful Report

Posted 3 days ago

“very unhappy about a claim that denied that they paid for weeks eariler for the same procedure. My kitten had to have all her teeth extracted. The paid 90% for extractions and anesthesia. The second procedure was exactly the same and they denied it. She would have died with out the procedure. My vet clinic wrote several letters about the claims but it seems like no one read them.”

Helpful Report

Posted 3 days ago

“Pets Best Health insurance is a great company. After shopping around for pet insurance, I found their rates to be reasonable. Filing a claim is so simple and they respond in a timely manner. The documents received regarding the payout for your claim is also very detailed and easy to understand. Plus they offer direct deposit, which is so convenient. My puppy was diagnosed with cancer and not having to worry about a complicated claims process has made this difficult situation easier to handle. I have recommended Pets Best to all of my friends. Thanks Pets Best!”

Helpful Report

Posted 3 days ago

“The BEST pet insurance!”

Helpful Report

Posted 3 days ago

“Rates are reasonable compared with other pet insurance companies and they process claims quickly.”

Helpful Report

Posted 3 days ago

“For my premium for a 2 year old dog $10460 I have the wellness package as well low deductible and 90% repayment. For a $450 vet bill all of his shots were expired, got those, blood draw, fecal test. AP $450 dollar vet bill i get $120 dollars. What a joke”

Helpful Report

Posted 3 days ago

“So easy to file a claim and it is usually settled very quickly.”

Helpful Report

Posted 3 days ago

Pets Best Insurance is rated 4.3 based on 27,745 reviews