Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,983 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give Pat's best a five-star rating but recently when I sent my invoice from the vet they kept saying it wasn't clear enough to read. I saw no difference in any other invoice I've ever sent. I resent it and got the same response that it wasn't clear enough so I gave up.”

Helpful Report

Posted 1 day ago

“I pay a decent payment each month for insurance however, I’ve paid over $1200 on vet bills for an illness and only received $129 reimbursed. What is the point??”

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Posted 1 day ago

“Almost 10 days and still haven’t received money back that I paid. Turn around time is awful, used to be better but it’s honestly like pulling teeth now.”

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Posted 1 day ago

“Very thorough and explains everything”

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Posted 1 day ago

“Very quick response”

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Posted 1 day ago

“Pests Best makes it a little easier to deal with those uncertain moments when a pet is sick or hospitalized. Their reimbursement process is seamless. The hospital sends PB a copy of the paid invoice and they usually process the reimbursement within a week or two. I’m very happy with PB. Betty”

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Posted 1 day ago

“Pets Best has been incredible! Having a pup with complex medical issues has been a nightmare and the only thing that got us through was having an insurance company that truly cares about the health and well-being of my fur-baby.”

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Posted 1 day ago

“I have had Pets Best Insurance for a little over a year. I was actually a little skeptical because the price is really reasonable. I got the accidental emergency policy, so preventive is not covered. I have 90 percent unlimited with 500 deductible. Have filled 2 claims, literally takes a minute to upload and file. Both times they were accepted and rather fast. Also have used the 24 hour emergency number. That in itself has been great, speaking with a vet tech free and they can answer your questions regarding care or if you need to go to vet. So I would not hesitate to recommend this insurance, especially how expensive vet services have become. Well worth it.”

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Posted 1 day ago

“Don’t cover a lot, payment times are very slow”

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Posted 1 day ago

“I recently had to file a claim with Pets Best after my dog, Fen, needed emergency surgery for pyometra. It was a very stressful and unexpected situation, so having pet insurance made a huge difference. I was very pleased with how quickly the claim was processed. It took about 6 days for my reimbursement to be completed and credited directly back to my credit card. Pets Best covered 90% of the eligible expenses after my deductible, just as my policy stated. I’m very satisfied with the outcome and with the coverage I received. During an emergency, the last thing you want to worry about is whether your insurance will come through, and Pets Best did.”

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Posted 1 day ago

“Beautiful and easy to use app, easy to use website, no baloney process and quick payout. Would recommend.”

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Posted 2 days ago

“Very easy to submit a claim and processed quickly. Great peace of mind knowing that my pet is covered for many health expenses.”

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Posted 2 days ago

“My dog got sick and I took her to the vet. Turns out she had a complete blockage in her gallbladder and needed surgery. Surgery went well and she’s in the process of making a complete recovery.Thank God for pets best. The surgery was quite costly and on top of worrying about my girl I had complete relief knowing her insurance would take care of 80% of the cost. One less thing to worry about allowed my family and I to have complete focus on her recovery. Best decision I ever made as a pet parent. I can’t thank you enough.”

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Posted 2 days ago

“I have (3) pets and have been so happy with Pet's Best. They are fast with claims, the EOBs are easy to understand and customer service is great. Highly reccommend.”

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Posted 2 days ago

“Responded in timely manner. No issues with claim”

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Posted 2 days ago

“Great place staff was very friendly and inviting clean everything about this. Vet was absolutely wonderful.”

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Posted 2 days ago

“Claim was handled fairly in a very short amount of time.”

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Posted 2 days ago

“I pay hundreds of dollars for pet insurance, and my plan states that required vaccines are covered. Yet after submitting a claim for a $500+ vet bill, the vaccines were not covered and only a small portion was reimbursed. This feels unfair and now requires me to spend time calling to figure out why. If I can't get a clear explanation, I'll be looking for a different insurance company.”

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Posted 2 days ago

“Claims are processed fairly fast but coverage is inconsistent and your premiums are insane.”

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Posted 3 days ago

“Great but not perfect”

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Posted 3 days ago

Pets Best Insurance is rated 4.3 based on 32,983 reviews