Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,909 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was there when we needed it. Didn't have to make any rash difficult decisions because we had insurance to deal with our dogs health emergency.”

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Posted 11 months ago

“Prompt service for my dog’s wellness needs”

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Posted 11 months ago

“Easy to use and pretty short response time! The only thing that could make it better is if you did not have to pay up front and be reimmbursed late. I wish the amount not covered could be billed to you later like human insurance.”

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Posted 11 months ago

“I've generally been happy with Pets Best Health Insurance, but this past year my premium shot up by 70%. Pet insurance is becoming as costly as human insurance. If my premium doesn’t come down next year, I’ll likely start looking for more affordable options.”

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Posted 11 months ago

“The coverage has been good, but they are kind of slow to process”

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Posted 11 months ago

Hi Debra, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 11 months ago

“Coverage is good and they were nice when I’ve called but wait times are slow.”

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Posted 11 months ago

“My dog went in for his yearly wellness check. We just got his EOB. I thought we should of gotten more money back. He was updated on all his shot and only got 117.00 dollars back and we paid close to 400.00. Why have the insurance, plus we pay for it quarterly and not cheap. This payment took almost 3 weeks”

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Posted 11 months ago

“Claim time was a little longer than I expected but overall a good experience.”

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Posted 11 months ago

Hi Karen, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 11 months ago

“It takes an extremely long amount of time to talk to someone there when you call the number. It seems that it's taking a long amount of time to process the claim.”

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Posted 11 months ago

“Responded to claims in a timely manner.”

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Posted 11 months ago

“The turn around time for claims is much longer than it used to be.”

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Posted 11 months ago

Hi Nicole, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 11 months ago

“Good coverage for the price. Sometimes takes a long time to get a claim fulfilled though.”

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Posted 11 months ago

“Claim process was very easy and they kept me informed to the status.”

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Posted 11 months ago

“Pets Best used to turn things around quickly and be super responsive. Now, it takes them a WHILE to turn around the reimbursement. I’ve always been reimbursed for what I expected, so that’s good.”

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Posted 11 months ago

“Reimbursement of my claim took longer than expected but I was kept updated so that helped.”

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Posted 11 months ago

“Great options and coverage. Customer service always pleasant. Only hiccup is long wait time for reimbursement.”

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Posted 11 months ago

“So far has been well worth having. Wish I would have gotten it from the start. I wish the processing time would be quicker, but I’m sure it’s about the same across the board.”

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Posted 11 months ago

“We unfortunately had a scare recently with our cat being sick. We paid everything out of pocket and were a little worried the reimbursement process would be confusing and slow. Luckily, our experience was the opposite! The claim process is straightforward and didn’t take longer than the standard 7-10 business days. The only area of improvement is would be the actual document you receive once your claim has been processed. It was a bit confusing to understand how much we were getting back. Other than that, it was smooth!”

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Posted 11 months ago

“The coverage is honest and clear, I'm happy with my experience. The wait times between claims and payout is pretty long though.”

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Posted 11 months ago

“I love the way this company handles claims. They're fast. They don't nitpick. The claim explanation is clear and concise. It's a bit pricey for a young dog with a $1000 deductible, but I think it's worth it. if something catastrophic were to happen, we're covered, and with vet treatment costs what they are today, it doesn't take much to reach that $1000.00. Some people say they put aside money for their pets' care so they don't need insurance. But, at least for me, if I don't have to think about the cost, I'm more likely to do what is best for my pet. We'd all like to think we'd spend anything on our pets, but subconsciously we might be considering the cost. We are very happy with Pets Best.”

Helpful Report

Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 28,909 reviews