Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,908 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been satisfied with our experience with PetsBest. We had to appeal two claim denials, but they were handled efficiently and the denials were overturned, with the claims paid. Every phone interaction I've had has been professional and courteous. The initial claims process was quite slow, but I did receive emails informing me that they were backed up, so I knew what to expect. Overall, I'd recommend PetsBest to others.”

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Posted 11 months ago

“Excellent insurance and coverage for what I pay monthly. Have it 4 stars in areas of 5 because it takes too long for reimbursement and claims to be processed.”

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Posted 11 months ago

“With the high cost of veterinary care I feel the wellness coverage is inadequate; some of the preventative vaccines which are just as important to one's beloved pets are not even covered; ie. lepto, Lyme and bordetella. Also, from what I understand if you already have a wellness plan and you want to cancel that part of your coverage you have to start as an entirely new plan and any pre-existing issues developed during your initial plan will NOT BE COVERED if you start over! Tell me how is that fair! Other than the wellness portion I am pleased with the insurance coverage.”

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Posted 11 months ago

“The coverage is good but, the claims processing takes too long.”

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Posted 11 months ago

“If you work for pets best Insurance.How would you like to get paid 3 or 4 weeks later for your hard work. Thank you 👍”

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Posted 11 months ago

“The only complaint I have at this time, was that it took longer than expected to have my claims reviewed and processed. It was close to 1 month. I hope that isn’t the normal turn around time.”

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Posted 11 months ago

Hi Susan, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 11 months ago

“Pets Best is efficient and the claim submission process is simple.”

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Posted 11 months ago

“Pets Best is great so far. I just wish somethings were covered more. Especially espensive things for your pet. Plus, I wish they would do like some pet insurance where you only don't have to pay the whole bill up front. You pay your portion. Most owners can't afford the charges up front.”

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Posted 11 months ago

“This is our first experience with pet insurance. Hopefully we won't need the catastrophic incident benefit, which was the primary reason for purchasing. Initially, in reading the coverage for all other things, it did seem like more of our vet expenses would be covered. We received some nice reimbursements the first year of coverage, but this year most expenses have been applied to our deductible. I'm sure that's all outlined in the coverage info, but still disappointing. By the time we reach the point of getting reimbursed, it will likely be a new billing year and the deductible will start over. If the premium continues to increase in large amounts, we will have to reconsider our choices and make adjustments.”

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Posted 11 months ago

“Insurance is good when you need it. Easy claims processing. Wait time for claims processing is a bit longer than expected.”

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Posted 11 months ago

Hi Keith, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 11 months ago

“Overall, I’m satisfied with pets best and the reimbursement process. The only negative is the amount of time it took to review my dogs case- which was pretty straight forward and involved only 1 visit. If the process was quicker and I received my reimbursement faster, I would give 5 stars.”

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Posted 11 months ago

“tOOK A LONG TIME FOR THE CLAIM TO BE PROCESSED”

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Posted 11 months ago

Hi Linda, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 11 months ago

“I eventually get reimbursed, but it takes weeks!!”

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Posted 11 months ago

“When we first got Pets Best Insurance, it was amazing! They reimbursed you right away when you submitted a claim and there was always someone available to answer any questions. I gave it 4 stars because they started out great, so I want to give credit for that, but at this current point in time, they're more like 3 stars. It takes well over a month now for a claim to even get processed, so funds don't come back to you in a timely manner. When you're spending a lot of money on a vet visit, you'd like a fast turnaround time for a claim. The last few times I tried to calling them to check in on a claim, I was on hold for over an hour...not the greatest. When everything does finally go through though, I'm happy to have the pet insurance.”

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Posted 11 months ago

“I think that overall Pet's Best does a good job. I believe that the rayes for insurance are high and that sometimes the claims process takes longer than it should.”

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Posted 11 months ago

“Great coverage and usually a good response time. Some claims can take an exponentially long time to process, but overall, quality service.”

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Posted 11 months ago

“They are wonderful, the only thing is that one of my claims took longer than I expected.”

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Posted 11 months ago

Hi Erin, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 11 months ago

“Still an affordable insurance for me and my Pets. My only gripe is the length of time to get a claim resolved. Took a little too long from start to finish.”

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Posted 11 months ago

“Nice people in customer support. I think they could improve their claim processing times. I like that they Send out "We apologize for the delay" emails so you know you are still in the pipline.”

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Posted 11 months ago

“Takes longer than I would like to get reimbursed.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 28,908 reviews