Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,701 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good health benefits are limited so why should I continue to pay for them? I had a 210 dollar wellness charge and I was reimbursed $30.”

Helpful Report

Posted 1 year ago

Hi Carol, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“When we first joined, the claims would go through fairly quickly. Now , it takes months for claims to be processed. Also there is no way to see when your deductible resets or how much you have left to meet . There is also no clear way to see if you’re getting refunded since you can’t track your deductible.”

Helpful Report

Posted 1 year ago

Hi Karla, thank you for sharing your thoughts and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. To track your deductible through your Customer Account, simply go to My Pets and select Policy Details. There, you can view your plan for each pet along with the deductible amount satisfied for the policy term. The renewal date and policy number will also show above your listed pets. For additional questions or assistance, you can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“The lag time to receive reimbursement takes much too long, a month or more and they split the submission up into multiple orders which makes it much harder to monitor.”

Helpful Report

Posted 1 year ago

Hi Steve, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Customer service is great and quick to get thru. I am not happy thou with how long they take to review your claim.”

Helpful Report

Posted 1 year ago

Hi Paul, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Not sure I am satisfied with the wellness benefits. Took a young dog for her first dental and most denied. Took her for spay and all denied due to dental surgery. Wellness is paid at a very low rate.”

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Posted 1 year ago

Hi Jackie, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Our BestWellness endorsement is the only endorsement where we offer reimbursement for a pet’s spay, neuter, or teeth cleaning. The BestWellness plan covers up to $150 of the total cost of the surgery/procedure. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“It doesn’t matter now”

Helpful Report

Posted 1 year ago

Hi Marylou, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Affordable accident insurance. Covers fractured teeth.”

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Posted 1 year ago

“I felt it took to long too approve my claim”

Helpful Report

Posted 1 year ago

Hi Stephanie, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The claim process was fairly quick. I submitted a claim and it was approved two days later. My only complaint is that the annual maximum wellness amount is very low. I have the most premium plan, Best Wellness, and it only covers $50 a year for any wellness exams. That just means that I will only be reimbursed $50 for one exam at the vet per year. After that, I will have to pay for all exams out of pocket, and we all know how expensive that can be.”

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Posted 1 year ago

Hi Brian, thanks for sharing your thoughts as they are important to us. We understand your concerns about the Wellness coverage benefit limits. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Really not satisfied with the amount of time it takes to process claims.”

Helpful Report

Posted 1 year ago

Hi Linda, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The claim took much longer than usual I was also surprised at how little was covered. I don’t think the health and wellness coverage is worth what we are paying.”

Helpful Report

Posted 1 year ago

Hi Marie, thanks for your time and feedback. We understand your concerns about processing times and coverage. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Takes forever to get reimbursement, but quick to take your monthly payment.”

Helpful Report

Posted 1 year ago

Hi Charles, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Took over 30 days to process my claim. Multiple calls and emails . It would be better to have an online message system for communication. The app would not accept my corrected documents to be uploaded.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, thanks for sharing your thoughts as they are important to us. We regret to learn you've had a negative claim experience. We are happy to review your claims with you and assist with submitting a complete claim for a smoother experience. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon or sending us an email. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“The app is horrendous. It freezes and you don’t have the ability to submit a claim through it because of this. The coverage and price are fine, but it also takes over a month for a review and reimbursement.”

Helpful Report

Posted 1 year ago

Hi Katelyn, thank you for sharing your thoughts as they are important to us. We understand your concerns about the app functionality. Pets Best strives to provide a seamless experience. Please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“They seem great but even after paying 50 bucks a month, I still have a 500 dollar deductible and they only counted 50 of a 240 dollar bill towards that deductible. I honestly can’t afford that. That’s why I got pet insurance in the first place”

Helpful Report

Posted 1 year ago

Hi Valerie, thanks for your time and feedback. We empathize with your frustrations around understanding your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“The PetsBest app is constantly down which doesn’t allow me to check my claims. Also, the coverage is not as good compared to other insurances.”

Helpful Report

Posted 1 year ago

Hi Anayeli, thank you for sharing your thoughts as they are important to us. We understand your concerns about the app functionality. Pets Best strives to provide a seamless experience. Please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I was very happy with them, till I called to see if blood test for my dog would be covered when he was neutered. This was an additional charge. The CSR I talked to said yes it would. So I went and had the blood test done. I received the reimbursement and they did not pay it. I wouldn't have had the blood test if they had said no.”

Helpful Report

Posted 1 year ago

Hi Melody, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. In most cases, pre-surgical blood work is required by your veterinarian, however, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“The rates of reimbursement seem to me to be falling over the last couple of years and I am wondering if they justify the monthly premiums (for us).”

Helpful Report

Posted 1 year ago

Hi Kathy, thanks for your time and feedback. We understand your concerns about your coverage. Reimbursement rates are based on the plan selected and do not change year after year unless you select a lower-coverage plan. If you’d like, we’d be happy to go over your coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I have had Pets Best insurance for over 3 years now... typically it was taking 30-45 days to get feedback on a claim with minimal reimbursement and recently I was shocked to see 4 day turnaround and almost 90% reimbursement. It is for "peace of mind" for our precious Golden!”

Helpful Report

Posted 1 year ago

Hi Brad, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“We have had nothing but problems with claims. Our Reggie takes 2 medications. One we order from the vet the other we have to get from a regular Pharmacy. You get the same paper work when you pick up a prescription like for you and me. I get back from PetsBest we need 1) an invoice,2) why didn't you take your pet to a vet 3) there is not enough info for proof payment & 4) some of the info was obscured. Answer: 1) there is NO INVOICE it's a refill of his medication At CVS PHARMACY of course there is no invoice 2) Because it's a REFILL of his medication he didn't need to see a vet cause there was a refill for 1 refill. I CANT GET his medication at the vets office 3) I tracked down our credit card statement where we paid for his medication. But that's not good enough what do they want my first born. 4) NONE OF THE INFORMATION WAS OBSCURED.!!!! We've already been ripped off by them once they refused to reimburse us even though I kept sending in what they wanted, but it wasn't good & put on our baby's file we refused to send in the info. It just erks me they won't be specific as to what is missing.”

Helpful Report

Posted 1 year ago

Hi Cindy, thanks for your time and feedback. We regret to learn you've had a negative claim experience. We are happy to review your claims with you and assist with submitting a complete claim for a smoother experience. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,701 reviews