Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,713 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had nothing but problems with claims. Our Reggie takes 2 medications. One we order from the vet the other we have to get from a regular Pharmacy. You get the same paper work when you pick up a prescription like for you and me. I get back from PetsBest we need 1) an invoice,2) why didn't you take your pet to a vet 3) there is not enough info for proof payment & 4) some of the info was obscured. Answer: 1) there is NO INVOICE it's a refill of his medication At CVS PHARMACY of course there is no invoice 2) Because it's a REFILL of his medication he didn't need to see a vet cause there was a refill for 1 refill. I CANT GET his medication at the vets office 3) I tracked down our credit card statement where we paid for his medication. But that's not good enough what do they want my first born. 4) NONE OF THE INFORMATION WAS OBSCURED.!!!! We've already been ripped off by them once they refused to reimburse us even though I kept sending in what they wanted, but it wasn't good & put on our baby's file we refused to send in the info. It just erks me they won't be specific as to what is missing.”

Helpful Report

Posted 1 year ago

Hi Cindy, thanks for your time and feedback. We regret to learn you've had a negative claim experience. We are happy to review your claims with you and assist with submitting a complete claim for a smoother experience. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I love the insurance and think it's great, especially for emergencies. My rating is more based on the app, which I keep having to reinstall because it is buggy. I do most of my claims on a desktop browser now bc of that, which inhibits the convenience.”

Helpful Report

Posted 1 year ago

Hi Caroline, thank you for sharing your thoughts as they are important to us. We understand your concerns about the app functionality. Pets Best strives to provide a seamless experience. Please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Text best insurance itself is very good. There's support and customer service, on the other hand stinks.”

Helpful Report

Posted 1 year ago

Hi Linda, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact us by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I am not sure if it’s worth it”

Helpful Report

Posted 1 year ago

Hi Mayra, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Coverage is overall great. However, time to get reimbursed may vary. I have waited over a month for reimbursements.”

Helpful Report

Posted 1 year ago

Hi Omar, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I called about 2 weeks after the submission of my claim to ask a question regarding coverage for another issue. I asked about my previous claim during that call and the support agent said the claim was still in process because the charges did not add up. He said average 14 days for claim processing. I reviewed the claim and found the charges did add up and called back to let them know. The second agent said there it looked like there was a second page based on the staple and that they were requesting the second page. I submitted the second page which only had small print and "Thank you for allowing us to care for (your pet)," called again and spoke to a 3rd agent, whom said processing is up to 45 days and said all information has been received. The claim was finally processed and I am satisfied with that, however I have concern that if I had not called regarding a different concern and asked about the claim, I would not have known that more info was needed or that they did not initially see all charges.”

Helpful Report

Posted 1 year ago

Hi Katrina, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Becoming too expensive. For its cost, the reimbursement time is too slow.”

Helpful Report

Posted 1 year ago

Hi Sherina, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Claims take way to long to get processed.”

Helpful Report

Posted 1 year ago

Hi Rodolfo, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It's OK, seems like you don't pay very much back.There's always a reason.It's not covered under your policy.so am I happy not really. Not sure.I will stay with you guys much longer”

Helpful Report

Posted 1 year ago

Hi Garry, thanks for sharing your thoughts as they are important to us. We empathize with your frustrations around understanding your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. Additionally, our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Policy Information and Wellness Schedule under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim(s), we're happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“VERY slow at paying claims. I got paid for a claim I submitted 2 days ago within 24 hrs but one I submitted over 2 weeks ago nothing.”

Helpful Report

Posted 1 year ago

Hi Lee Ann, thank you for your time and feedback. We understand your concern about claim processing times. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Easy to submit claims, some claims get approved quickly, others take much more time. The ones that take more time, not sure always why.”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I love that Pets Best provices both preventative and emergency care. My 5 1/2 year old Springer Spaniel has needed both! My dissapointment is how long it takes to get re-imbursed. My ESS was diagnosed with lymphoma and the chemo bills add up fast. I ended up taking out CareCredit because I couldn't see myself putting thousand of dollars on my existing credit cards. I just hope the payouts come before my 6 month credit comes due and I will have to pay interest at 27.9%!!!!!!!!”

Helpful Report

Posted 1 year ago

Hi Deborah, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Every claim I have submitted has taken a very long time to process. I just feel that It shouldn't take a whole month to process a claim that is very simple. I'm unsure to why I always have to reach out to the vet to get additional information. I thought that it was the insurance responsibility to do so. My monthly payment for the service is always paid on time, and would just appreciate things being completed in a more timely manner.”

Helpful Report

Posted 1 year ago

Hi Shelby, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Takes a long time to process a claim.”

Helpful Report

Posted 1 year ago

Hi Kristi, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“We have submitted three claims. The first still hasn’t been settled. The second two have. The first is the largest claim and I don’t understand why it’s not completed.”

Helpful Report

Posted 1 year ago

Hi Gregory, thank you for your time and feedback. We understand your concern about consistent claim processing times. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The coverage is not so good”

Helpful Report

Posted 1 year ago

Hi Angie, thanks for your time and feedback. We understand your concerns about coverage. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Takes too long to process claims. Shouldn't take 3 weeks.”

Helpful Report

Posted 1 year ago

Hi Allen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Pets Best has decent coverage for a resonable price. I recently made my first claim and the reimbursement period was about 30 days. I felt that was excessive for such a straight forward vet bill. All expenses were covered that should have been, which I did appreciate. However, I do not appreciate the way they calculate their reimbursement amounts. I was charged a 20% co-pay on expenses that I was fully paying, before I met my deductible. Therefore, my deductible ended up being $600 instead of $500 because of that 20%.”

Helpful Report

Posted 1 year ago

Hi Crystal, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“excessive delay in refunding money for a claim”

Helpful Report

Posted 1 year ago

Hi Jose, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It takes very long and bare minimum covered even thou I have the higher tier.”

Helpful Report

Posted 1 year ago

Hi Graciela, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 27,713 reviews