Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,930 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, great service. My only issue being on how long it takes to process my claims.”

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Posted 1 year ago

“Good coverage but they take a long time to respond to claims. My other cat's insurance company refunds in 2-3 days after posting the claim.”

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Posted 1 year ago

Hi Diana, thank you for your time and feedback. We're happy you're enjoying the coverage and understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“1) claim results aren't consistent 2) claim process takes way too long”

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Posted 1 year ago

“No complains so far about Pets Best Pet Health Insurance”

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Posted 1 year ago

“PetsBest did well by me, but since I couldn't get my cat Tony to eat anything for 3 days (and he gets his water exclusively from wet food) my vet included two 5.5 oz cans of a prescription food meant to help stimulate his appetite. I feel this was part of his treatment but was not covered by PetsBest. Otherwise, they were true to their policies. I have direct deposit with my bank and have yet to receive payment, however.”

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Posted 1 year ago

“Thorough with claims but just takes a little too long, particularly when the customer has paid thousands of dollars out of pocket.”

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Posted 1 year ago

“I just think you could pay out a little bit more then the bill reflects”

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Posted 1 year ago

“We have had Pets Best insurance on our French Bulldog since Oct 2021 and couldn't be more pleased. Claims are easy to submit and were processed within 14-21 days. When we had questions regarding coverage, reps were very friendly and professional. I would choose pets best for any future pet.”

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Posted 1 year ago

“Cannot easily find a place or way to enter claims for medications covered on our plan. Also requires paid receipts instead of scrip invoice. Tracking separate receipts for multiple RX drugs is cumbersome. And unecessary. Dog's name/date/drug are all listed on the pharmacy scrip that always comes with a drug. Otherwise if your vet is fully digital. Their invoices show a "0" balance--meaning invoice has been paid.”

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Posted 1 year ago

“Seems to be in line with all the other pet insurance”

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Posted 1 year ago

“Claims are paid pretty quickly. Most of my claims were fairly reimbursed. The only complaint I have is that the premium increased approximately 10 per month after the first year.”

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Posted 1 year ago

“Pays on time, no problems when submitting claims”

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Posted 1 year ago

“Overall has been a good experience- claims seem to be paid fairly based off the EOB and plan documents. My only complaint is wait time for processing of claims- on more than one occasion has taken several weeks to hear anything back.”

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Posted 1 year ago

“Claims have been taken a longer than usual time to settle.”

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Posted 1 year ago

“All obsticals from the beginning have been overcome.”

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Posted 1 year ago

“While processing claims is slow, the submission process couldn't be easier and their coverage is well documented and easy to understand.”

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Posted 1 year ago

“I am satisfied but it takes kind a too long for decisions.”

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Posted 1 year ago

“Claim processes are very slow The claim was from November 23 and I have not received the money in my account and it is already December 26”

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Posted 1 year ago

“It is a good pet insurance but I wish they would send out a monthly statement so you know wether you have hit your deductible. Every so often I am declined saying that it was going toward the deductible. We have a small deductible buddy t seems to keep coming on a bill”

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Posted 1 year ago

“I am grateful for good coverage at an affordable rate, but the reimbursement process is the slowest I’ve ever had (4-6 weeks).”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,930 reviews