Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,405 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PetsBest insurance has been decent. However, they tried to place a claim for my dog’s conjunctivitis under allergies which he’s not covered under. The condition is in one eye and was in no way an allergic reaction. I filled a dispute and forwarded paperwork from my vet. I am going on 2 months now waiting for a response. We have Trupanion for my other dog and wait no more than 3 days for reimbursement. The fact that the average reimbursement time is about 3-4 weeks is unacceptable.”

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Posted 4 years ago

Hi Matthew, we appreciate your feedback and we hope your claim is resolved quickly.

Posted 4 years ago

“Our plan is very costly but still does not cover office visits or preventive meds (flea and heartworm). We found a better plan for less through USAA and will make the change soon. The vet bills are easy to submit online, so that's a plus. They respond pretty quickly.”

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Posted 4 years ago

“Wait times for claim processing nearly defeat the purpose of having insurance. Ultimately forcing PetsBest customers to float expenses on their personal lines of credit while PetsBest takes a month plus to get their sh-t together.”

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Posted 4 years ago

“It is nearly impossible to reach anyone with questions. The COVID excuse is getting old. I dread turning in a claim because there is always some reason why you can’t reimburse.”

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Posted 4 years ago

“Almost 30 days for payment on a wellness claim is unacceptable! Continue to use company growth as an excuse. Payments were made within days prior to new company taking over.”

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Posted 4 years ago

“I was shocked that my dog's neuter procedure was not covered fully. I plan to cancel. It is too costly per month for such minimal reimbursement. Disappointed. Patty Cooley”

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Posted 4 years ago

“Going with another company next time”

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Posted 4 years ago

Hi Shil, we are sorry to hear we are not the company for you. We wish you the best.

Posted 4 years ago

“Took almost a month for the company to review and reimburse us”

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Posted 4 years ago

Hi Isaac, we understand your concern and are working on reducing the turnaround time for claims.

Posted 4 years ago

“Not quite sure why the xray and exam for my dog was not covered as they weren't routine. My dogs was in distress and this was an unexpected visit.”

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Posted 4 years ago

Hi Salvatore, your claim was paid in your favor per the policy you selected. The claim was $448.70 - $51.00 because we do not cover grooming leaves $397.70 - 30% copay per your chosen policy = $278.39 - $250 annual chosen deductible leaves you with a reimbursement of $28.40. Youve met your deductible for the policy term of 9/10-9/09/2021. Let us know if you have other questions.

Posted 4 years ago

“Took so long to get my money back took a month my last insurance took one to two days and it was in my account I’m actually still waiting for my money it was approved after I think 29 days but I still haven’t gotten the money I only switch because the deductible and everything went up on my last one so I switched to pets best but I’m thinking of switching it back again and when I did chat to talk to the lady thru app text (the transcript) she was just terrible never even answer my question never came back to help me out just disappeared”

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Posted 4 years ago

Hi Janelle, we appreciate your feedback and will review the transcript of your interaction to determine if coaching is needed. We are currently working on reducing the time it takes to process claims and appreciate your patience.

Posted 4 years ago

“Two concerns: First, takes too long for a claim to be reviewed. Second, many claims they will not pay on using pre existing as a way out. Will be looking for another company at years end.”

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Posted 4 years ago

Hi Dennis, thank you for your review. We understand and are working on reducing the time it takes to process claims. We appreciate your patience.

Posted 4 years ago

“Does not cover as much as you think for the cost, even in the first year”

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Posted 4 years ago

Hi Zach, insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“It's really not worth the money. I have to pay out nearly $3000 a year before anything is covered, and then its capped at $5000. So you don't break even unless your per needs a surgery for more than $6000, and that's if it's covered. But if the surgery is more than $9000 you'd end up paying beyond the $3000.”

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Posted 4 years ago

Hi Becky, we don't have a $3000 deductible. We recommend you reach out to a licensed rep to go over how the policy actually works to avoid miscommunication.

Posted 4 years ago

“Took a month before my claim was even reviewed. My other pets are on another insurance and their claims are processed and completed in 3 days”

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Posted 4 years ago

Hi Sally, we understand the concern. Please rest assured we are working on reducing claim turnaround time.

Posted 4 years ago

“Wait time is ridiculously long for Money 💰”

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Posted 4 years ago

Hi Jaques, we understand and are currently working on reducing turnaround time for claims.

Posted 4 years ago

“Considering the amount we pay annually for our dog's medical insurance, we are extremely dissatisfied at how little is determined to be "covered" or even "applied to deductible." We're seriously considering canceling this insurance.”

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Posted 4 years ago

Hi Jill, the claims are processed based on the coverage you enroll in. If you would like a more comprehensive policy, you are welcome to cancel and start over. Please give us a call to go over your options.

Posted 4 years ago

“You pay top dollar for insurance for your pet and they still take 10 years to process your claim”

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Posted 4 years ago

Hi Autumn, the processing time for claims depends on the claim you are submitting. On average it can take 30 business days to process.

Posted 4 years ago

“You pay for nothing...big premium and NO Pay”

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Posted 4 years ago

Hi Douglas, can you please elaborate on your situation so we can offer insight.

Posted 4 years ago

“I feel like they deny things that should be covered and put it under the guise of "preexisting condition." The annual exam that my dog had was not scheduled due to her allergies. It was the preventative exam that the vet said it was time for her to have. I just happened to ask them to give her an allergy shot since I was there and live an hour away. Of course, they didn't reimburse me for the preventative exam. Which is unethical!”

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Posted 4 years ago

Hi Traci, we dont determine pre-existing issues without medical records and medical history provided by your vet. If you disagree with the claim decision, we recommend speaking with your vet and filing an appeal with supporting records.

Posted 4 years ago

“Unless you have an ill dog in major need of surgery this insurance doesn't cover much else”

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Posted 4 years ago

Hi Sammi, it actually depends on the plan you choose to enroll for your pet. We do offer catastrophic coverage but we also offer coverage for things minor such as allergies or ear infections to more serious things like cancer. You are welcome to upgrade your plan to a more comprehensive option if you wish. Have a good day!

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,405 reviews