Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,373 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am feeling almost betrayed. I have been paying a LOT of money every month for years. I understand that my first need of your service had a deductible to pay. But, I feel the rest still fell short. Plus, it took a very long time to get a return. When your pet is in emergency need and you are counting on your insurance to help you keep them alive, you need MUCH more and Much more timely coverage for the amount I paid. I was getting ready to put my other young pup on your coverage, but I have found better elsewhere.”

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Posted 4 years ago

“My dog has many medical issues andi submit my claims, but since don't issues were there "before" I signed up for your insurance plan, I was not able to claim anything. I spent over $8,000 on my dogs medical issues, and I might have gotten $800 back.”

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Posted 4 years ago

“I summitted a claim and it took a month to get back to me. To Me that is way to long”

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Posted 4 years ago

“I’ve resent claims and the company still is saying the claims need attention.”

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Posted 4 years ago

“I haven't had the best experience with my claims took longer than expected and also, still waiting, the chat room or over-the-phone experience is also a long wait, maybe hired more staff. Not as happy with it.”

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Posted 4 years ago

“The processing time is incredibly slow. I’ve had reimbursements that are over a month long to process.”

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Posted 4 years ago

“we have insured our pet with Pets Best for over ten years. Now he is ill and needs this insurance and we ae having extreme difficulty in resolving administrative issues. Communication with Pets Best is difficult and we a becoming really frustrated. No payment has been received either and there seems to be no human available for discussion and problem solving conversation.”

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Posted 4 years ago

Hi, we are very busy and our hold time is longer than normal. However, we have plenty of customer care agents ready to take your call in the order in which it was received. We appreciate your patience.

Posted 4 years ago

“Once you submit a claim, it takes 4-6 weeks to be processed. Very sad.”

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Posted 4 years ago

Hi, we understand your concern. Our normal claim processing time is on average 25-39 business days. We appreciate your patience.

Posted 4 years ago

“Will be leaving after this year. Takes too long to pay out”

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Posted 4 years ago

Hi, we are sorry to hear we are not the company for you and wish you the best.

Posted 4 years ago

“The claim process took way too long”

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Posted 4 years ago

Hello, our normal claim processing time can take anywhere between 15-39 days depending on the claim. We appreciate your patience.

Posted 4 years ago

“We purchased pet insurance for wellness and for sickness and more of our claims are rejected than accepted. It is extremely frustrating and at this point seems like a waste of money”

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Posted 4 years ago

“Claim processing time is ridiculously long.”

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Posted 4 years ago

“PetsBest has a formulary called 9.C.2, which is basically used to deny all my claims. My vet does not know this formulary so they prescribe medicines according to what they think is more effective for my dog, but for some absurd reason these medicines are never covered by the 9.C.2 formulary. I cannot use the policy like this and it gives you an easy excuse to deny all my claims. This is unacceptable and I cannot pay a 600$+ per year of premium with another 500$ deductible and then STILL get no coverage from you due to this formulary. I want a refund of my policy OR a way to make my policy more effective which will cover all medicines my vet decides to prescribe, like any other pet insurance would do.”

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Posted 4 years ago

“I chose Pets Best because I read they were highly recommended; however, in comparison to my other pet insurance I’ve found Pets Best is very slow to process claims and they’ve held up my payments due to items on the invoice they don’t cover on my policy anyways. I had paid for a hernia repair (pre existing issue not covered) during a spaying and the underwriters kicked it back due to items on invoice not confirmed paid. If they don’t cover that, why do they care if it’s paid? The other items were paid in full and invoice reflected that. After a month I had to wait on hold for 35 minutes of my lunch hour and explain to just reimburse me for what my contract did cover on the invoice. Just a hassle”

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Posted 4 years ago

“can't rate you still waiting for payment on first claim”

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Posted 4 years ago

“The service is so slow”

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Posted 4 years ago

“Their customer service is unhelpful and unable to provide insights into your claims. Additionally the processing time is a forever moving goal post scenario. I am unsure if I will I renew. I feel like their is better out there”

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Posted 4 years ago

“Disappointed it’s taking so long to get my claims.”

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Posted 4 years ago

“PetsBest insurance has been decent. However, they tried to place a claim for my dog’s conjunctivitis under allergies which he’s not covered under. The condition is in one eye and was in no way an allergic reaction. I filled a dispute and forwarded paperwork from my vet. I am going on 2 months now waiting for a response. We have Trupanion for my other dog and wait no more than 3 days for reimbursement. The fact that the average reimbursement time is about 3-4 weeks is unacceptable.”

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Posted 4 years ago

Hi Matthew, we appreciate your feedback and we hope your claim is resolved quickly.

Posted 4 years ago

“Our plan is very costly but still does not cover office visits or preventive meds (flea and heartworm). We found a better plan for less through USAA and will make the change soon. The vet bills are easy to submit online, so that's a plus. They respond pretty quickly.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,373 reviews