Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,907 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a really good pet insurance and premiums are very reasonable. The claims process was a bit slow on a couple of occasions, but I've never had any issue with them paying out a claim. Customer service is great.”

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Posted 9 months ago

“We have had Pet's Best for several years. They are sometimes a little slow about reimbursement but all in all i would recommend to anyone with a pet they love.”

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Posted 9 months ago

“This was the first time the claims process was upsetting. I submitted a written receipt and you did not accept it so I had to send in a copy of my cc statement showing I made payment. A receipt is a receipt. You claim anyone can write a receipt, well, anyone can type one too. In my situation, I live in Hawaii, the Vet that treated my dog lives on a different island so her office is on a different island. She treated Lani while on my island so hand wrote the receipts for the day because her computer system was on on island w/ her. In this situation, my hand written receipt should have been accepted!”

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Posted 9 months ago

“I like it but it takes longer to receive payments than others I had in the past. Also requires lots or documentation even after already having sent them once.”

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Posted 9 months ago

Hi Jose, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 9 months ago

“Much better this round”

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Posted 9 months ago

“I have been very happy with Pets Best Insurance. I just had a very large bill from the vet and they paid exactly what I expected, and it was done in a timely manner. Thank you.”

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Posted 9 months ago

“Pets Best is great, but the prices go up for no reason. On top of my rate gradually going up every year without me using the insurance, when I finally made a substantial medical claim after 5 years, the actual coverage was less than 90% and my monthly payments immediately increased. If you're going to bump up my rate because I used my insurance, why not return some of the money that I spent all these years for insurance that I wasn't using?”

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Posted 9 months ago

“So glad I got this pet insurance almost 4 years ago for my rescue pup. He has had ear and skin inflammations ongoing . This Pets Best insurance has been so financially beneficial. The only issue zi have is they are slow to reimburse.”

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Posted 9 months ago

“We have been using Pets Best for several years and are very pleased with their service. They offer one of the most customizable plans to meet your needs. The turnaround time for smaller claims is good, but for larger claims, the process takes several weeks longer, which is our only disappointment. I have recommended Pets Best to others in the past and will continue to do so.”

Helpful Report

Posted 9 months ago

Hi Edith, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 9 months ago

“So far they have been very good about covering vet expenses. Right now I have a whopper one from 6 days in intensive care from eating death cap mushrooms. Waiting for reimbursement for that one”

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Posted 9 months ago

“So far for my family this has been a great option, the only negative thing woul be wait times.”

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Posted 9 months ago

Hi Haley, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 9 months ago

“Very quick with my reimbursement! One day!”

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Posted 9 months ago

“My claims always get paid, and it's an easy process. It just takes a while to get reimbursed.”

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Posted 9 months ago

“I really love this insurance. Other than a misunderstanding complaint to a heart murmur that they keep addressing as “pre-existing” they are very understanding and will do as much as they can to help you. Definitely recommend!”

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Posted 9 months ago

“Claims can take a month to reimburse and I don't like the rates being raised 30 to 40 percent the last 3 years. Had to reduce my benefit to keep it affordable. They do pay the agreed amount, though.”

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Posted 9 months ago

“We are very impressed with Pet's Best. They have always been on top of claims, minus spaying which took over 45 days to get $ back for that for each of our girls. Their Wellness program is pretty good but I wish they'd cover a bit more for the amount you pay each month for each dog.”

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Posted 9 months ago

“It took a little bit longer than I was expecting but they made it very easy and the money worked out exactly as they said it would.”

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Posted 9 months ago

“With my older purebred dog I've been very pleased with premiums and response to claims. He's has multiple claims. My younger, very healthy mixed breed dog with almost no claims at all has higher premiums that doesn't make much sense to me.”

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Posted 9 months ago

“Reimbursement request easy to complete and submit on line.”

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Posted 9 months ago

“I have had good experiences with my claims; however, I would like the cost of insurance to be lower. Not sure if it is worth the cost for years of payments if you have a healthy pet.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 28,907 reviews