Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,905 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to submit a claim. It is rather expensive, but hopefully, it makes financial sense over time.”

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Posted 9 months ago

“Since I last reviewed Pets Best, I have been significantly happier with its service. I feel that claims are processed without hassle and are extremely fair to the terms of service outlined. My one complaint is the inconsistency in timing. Since I last reviewed Pets Best, my claims have been processed much faster overall. However, some claims will randomly be delayed for several weeks. My issue with this is when it exceeds a 4-week time frame because then a reimbursement is not issued before a credit card payment is due. I also feel that when this happens, a notification of delay is not sent out promptly. Overall, I am a happy customer of Pets Best, but feel there are a few things that could be tightened up to offer better service.”

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Posted 9 months ago

Hi Joei, thank you so much for your feedback. We understand your concern about consistent faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 9 months ago

“prompt response and service”

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Posted 9 months ago

“It's taken a long o”

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Posted 9 months ago

“Very good insurance. Takes forever to be reimbursed”

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Posted 9 months ago

Hi Trent, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 9 months ago

“I really do appreciate the insurance coverage, however it seems that intuitively certain expenses should be covered for a particular illness but for some reason they are not. The explanation seems vague but practicality would dictate some common sense.”

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Posted 10 months ago

“They haven’t paid some claims that I expected to be covered but they have paid the bigger claims which makes it worth the cost.”

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Posted 10 months ago

“It is very easy to submit a claim to Pets Best. And the claim is processed quickly. They communicate well, so you know at what point the claim is at. The deductibles and disallowed vet charges really bring the amount received down to very little of the total vet charges.”

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Posted 10 months ago

“Slow getting reimbursement”

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Posted 10 months ago

“Took about 3 weeks for reimbursement and when I tried to contact them by phone and email didn’t get a response”

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Posted 10 months ago

“Slow to get payment back. And little communication. My invoice was wrong, and paid less on my first dog, then second. And both had same things done”

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Posted 10 months ago

“Quick response to my claim.”

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Posted 10 months ago

“We are pleased with this insurance company because of their fast response to claims”

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Posted 10 months ago

“My main issue is how long it takes to get a claim processed and paid”

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Posted 10 months ago

“We have had pets best for years now and it had always been a great service. This year is the first year that was upsetting. Our premiums jumped up 140% in one year, which is crazy to me. We have to now assess what to cut and where. Wish these increases were more understandable.”

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Posted 10 months ago

“I would have given it a 5 star but every time I called related to a claim, the hold time was greater than 25 minutes. Other than settling claims and telephone time, we had good experience”

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Posted 10 months ago

“I have only recently signed up with Pets Best -- just a few months before my 8-year-old dog began to have some serious health issues. I have found submitting claims to Pets Best to be easy and that Pets Best keeps me informed about the progress of claims and reimbursements.”

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Posted 10 months ago

“Problem with flea and tick prevention. (Advantage) . Vet doesn't have it, pets mart or petrol out of stock. Could not give an itemized receipt. Got it on Ebay, provided description, picture, pets name on invoice, and total cost. Still not paid.”

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Posted 10 months ago

“Premium goes up but service stays the same.”

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Posted 10 months ago

“easy to use. quick turn around time.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 28,905 reviews