Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with Pets Best Pet Insurance. The claim did take a while to process but they did notify me that they were working on it. Very good about keeping you informed of the process.”

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Posted 2 years ago

“Coverage is ok but not really what I expected for the price. I paid extra for well care and so far it's a bit dissapointing. I'll give it a bit more time but right now I'm not sure it's worth the money.”

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Posted 2 years ago

“Just wish they would cover more for the money. Service on claims is quick and easy though.”

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Posted 2 years ago

“Reasonable price. Quick turnaround on claims.”

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Posted 2 years ago

“Pet insurance is an easy company to do business with”

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Posted 2 years ago

“Paid 80% of first puppy bill quickly as advertised. One smaller bill for medication for Giardia seems to be stalled up. Thinking they will cover it as it came from her breeding facility. Hopefully soon.”

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Posted 2 years ago

“First time I've used pet insurance. Good website with information as to different levels of coverages explained fully. Liked the ability to choose different aspects of coverage, $ limits, deductible, % of copay so there are many options and you can pick what's good for you. My cat did have an illness recently. It was easy to submit forms, they contacted the Vet office to secure relevant information that was required to process the claim. It did take a while to receive reimbursement but it was during the holiday season so that may have been a factor. Their communication was excellent during the whole process so I knew what was going on regarding the process stages. They paid what was expected based on the policy I have. Very pleased with the whole process, I gave it 4 stars due to the length of time for reimbursement. I also spoke to someone in their customer service on the phone and she was very helpful with answering all the questions I had.”

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Posted 2 years ago

“The only reason I didn’t do 5 stars is for the processing time although it has improved lately. The service is great, every time I call the hotline, they are so kind and helpful. Submitting invoices is very easy.”

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Posted 2 years ago

“Always very good & fast service. You have been a lifesaver w/ our beloved Jaz. Thx”

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Posted 2 years ago

“The only reason I gave this company a 4 star rating is because of the time it takes to turn around illness/accident claims. Otherwise the company is great to work with.”

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Posted 2 years ago

“Reporting claims is easy on the website. The only suggestion I have is it would be nice if the payment of the claims was faster.”

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Posted 2 years ago

“Claim processing takes a little longer than ideal, and the communication could be a bit better for when things are still needed (i.e. additional information/medical records) but overall my experience has been pretty good.”

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Posted 2 years ago

“Submitting the claims is very easy thru the app... time for closing the claim is about two weeks. but the reimbursement % has not been 90% of Mickey's bill. tests i do for him once a year (blood test and influenza) are not covered”

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Posted 2 years ago

“Pets Best does hold true to its promise in claim policies. My only pieces of constructive feedback are that they don't do a very good job of collecting medical records from vets (50% of the time I've had to call the vet and have them send it over) and the reimbursement time is quite long (over a month).”

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Posted 2 years ago

Hi Melisa! Thank you so much for sharing your positive experience with us! We are glad to have you as part of our Pets Best family!

Posted 2 years ago

“Only got 400.00 of over 600 spent.”

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Posted 2 years ago

“Pets Best has made it easy to submit claims with their user friend App and have process claims in a reasonable amount of time. We are glad we chose Pets Best.”

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Posted 2 years ago

“When I started thinking about getting a new puppy this summer, I knew I would need a good pet insurance policy. It had been over 10 years since the last time I looked into getting pet insurance and with all the issues I had with my previous dog's insurance company, I knew I needed to find a different & better company this time. I was shocked at how many options & companies offering pet insurance there were compared to 10 years ago. I was easily able to compare handfuls of companies and finally decided on PetsBest. I have had to submit a handful of claims already and can say I've mostly been happy so far. However, I have also come across submitting claims thru the app to be a big issue. I can fill out all the information and attach the invoices, but when I go to submit the claim I always get an error preventing me from actually submitting the claim. I then have to redo the entire claim using the website, which then I have no issues submitting my claim. It would be much easier and more convenient if submitting thru the website would actually work properly and I wouldn't be stuck doing double the work. I also have issues with the time claims are finished processing. Every single claim has ended up taking almost a month to finish being reviewed & processed. This constant delay in processing claims has left me with multiple claims in at once. I do receive automatic emails apologizing for the delay in processing claims, but after this being a consistent trend with PetsBest, it does make me a little nervous if my dog ends up having a serious & expensive issue! If it takes several weeks just to process a small basic claim, I can't even imagine the time it would take for a more involved claim. This could leave customers in financial limbo, which could result in the decline of their pet's health or cause a delay in another necessary procedure for their insured pet until they are get reimbursed. When I signed up for this policy, I was expecting to have such issues submitting claims thru the app and then almost a month for the company to process a single claim (this delay does Not include the time it takes PetsBest to pay out the claim once it's processed).”

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Posted 2 years ago

“Once you get past the high deductible, you start to see a return. My main complaint is that it takes 2-4 weeks to hear back.”

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Posted 2 years ago

“Getting way to expensive Rate went up dramatically”

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Posted 2 years ago

“Communication is very good. Its the amount of time that claims take that I find a bit problematic”

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Posted 2 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews