Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,062 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take forever to reimburse back and the communication is terrible (you don’t know if you’re getting reimbursed or not until 3-8 weeks after) and and after you find out, you are getting reimbursed, they still take another week or two to give you the money finally.”

Helpful Report

Posted 1 year ago

Hi Valeria, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“They have closed my claim and I have not received my funds. I am supposed to get almost $3k. This is problematic.”

Helpful Report

Posted 1 year ago

Hi Sarah, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I am disappointed in my last claim reimbursement. I spent over $500 on my dog's annual exam and vaccinations and only received $80 back. I am going to call tomorrow and dispute this. Hopefully this is not correct. Otherwise, why do I have insurance?”

Helpful Report

Posted 1 year ago

Hi Karyn, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“It's so NOT cost-effective for me, I need to stop my insurance with you. I'd better open a savings account with the money I pay you. Or get a loan for any veterinarian cost.”

Helpful Report

Posted 1 year ago

Hi Dana, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“The rates are cheap, so I guess you get what you pay for, but it takes forever to get claims through, and even if they go through, you almost never get anything back for one reason or another. On our last $750 claim for an accident, half was conveniently not covered & the other half was taken as deductible. We got $72 reimbursed. If I had just saved my money for the insurance premium each month, I would have had more money. I guess it is what it is, but at this point, it’s not even worth it. It’s set up expecting multiple $1000 claims a year & if you don’t have that, you get basically nothing reimbursed.”

Helpful Report

Posted 1 year ago

Hi Karin, thanks for your time and feedback. We understand your concerns about processing times and coverage. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Slow on reimbursements. Pets Best will not pay on any past issues with your pet if you had insurance before. My recommendation is start with one company and stay with it because if you change to another those issues will be considered past issues.”

Helpful Report

Posted 1 year ago

Hi Dennis, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Pets Best takes forever to settle claims. They barely cover any claims you make. Not sure if it’s worth having pet insurance.”

Helpful Report

Posted 1 year ago

Hi Jeff, thank you for your time and feedback. We understand your concern about faster claim processing and understanding your coverage. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Pets Best makes the claim process arduous, intentionally ambiguous, and you never know how much you're going to be reimbursed for. It's a mystery every time. The costs continue to rise, and the service levels continue to drop. They take special pride in keeping your premium dollars and finding new loopholes to not reimburse you for legitimate costs. I'll be looking elsewhere.”

Helpful Report

Posted 1 year ago

Hi Andrew, thanks for your time and feedback. We empathize with your frustrations around understanding the coverage. If you’d like to discuss the specifics of your claim and coverage, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Takes forever to process a claim.”

Helpful Report

Posted 1 year ago

Hi Mazyar, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“For normal routine visits it is fairly quick for claims…. Urgent or emergency visits it takes over 30 days for them to even review it and they will ask for medical records after the receipt was sent. I was not happy with how long and how hard it was to get ahold of them. I canceled my plan and went to lemonade who pays out quicker and is just better experience than pets best.”

Helpful Report

Posted 1 year ago

Hi Amanda, thank you for your time and feedback. We regret to hear that you’ve canceled your pet’s policy. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and hope you have a good day. -AS

Posted 1 year ago

“The length of time to process a claim is way to long.”

Helpful Report

Posted 1 year ago

Hi Geoff, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“In most cases they will find an excuse and won't reimburse you anything”

Helpful Report

Posted 1 year ago

Hi Viktoriia, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I decide to cancel because my dog got sick one time with similar symptoms compare to the claim that I just finally got approved, I didn’t like the service and is very concerning what if something worse happens”

Helpful Report

Posted 1 year ago

Hi Maria, thanks for your time and feedback. We understand your concerns about pre-existing conditions. Unfortunately, in order to provide affordable coverage for our pet parents, any condition that shows signs or symptoms prior to the policy start date or during the policy waiting periods is not covered by the policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like, we’d be happy to go over your concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Too many coverage exceptions, long waits for reimbursements, really expensive monthly payments that keep going up every year! Yay!”

Helpful Report

Posted 1 year ago

Hi Sam, thanks for your time and feedback. We understand your concerns about affordable coverage, processing times, and policy exclusions. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium as well as your claim and coverage concerns. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I have a French Bulldog that had to have her names enlarged and her palate fixed. This is a problem most french bulldogs face. I asked at the time I signed up if this would be covered. I was told yes. My vet and I discussed this and he said he would correct this at the time she was spayed. However this was not covered because they said it was preexisting...hello all frenchies are basically born with thus problem, which gets worse over time. Then they said if it's a medical emergency it would be covered....however they could turn around and claim preexisting...so why don't u be upfront and tell me it's not covered. I have spent nearly $3000 on my frenchie who is just under 1.5 yrs and have been reimbursed less than $400. So I'm considering being self insured.”

Helpful Report

Posted 1 year ago

Hi Tammy, thanks for your time and feedback. We understand your concerns about pre-existing conditions. Unfortunately, in order to provide affordable coverage for our pet parents, any condition that shows signs or symptoms prior to the policy start date or during the policy waiting periods is not covered by the policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“It’s a scam”

Helpful Report

Posted 1 year ago

Hi Dawn, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I used to recommend you all the time. I don’t anymore. I am still waiting to be paid!”

Helpful Report

Posted 1 year ago

Hi Sally, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Slow with claims deny alot of things that should be covered lose information I sent in twice”

Helpful Report

Posted 1 year ago

Hi Jane, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I have had since my pet was a puppy. At first was great, now not so much. Turn around time on claims are poor. Premium has doubled, in fact when I called to discuss it Pets Best customer service was awful. In fact I was told that if I changed agency his claims would follow me . Nothing like good old SNARKY custom service.”

Helpful Report

Posted 1 year ago

Hi Karen, thank you for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Not pleased with determination of benefits. On the first two claims made I needed to appeal the decision on both. One of the claims was paid after appeal. Still awaiting a decision on the other appeal. The service was in February 2024. Now at the end of April, still no response. I am beginning to regret leaving the previous insurance company.”

Helpful Report

Posted 1 year ago

Hi Janet, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,062 reviews