Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,905 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reimbursement needs to be better. Still waiting on decision for vet services from July 19th. Having to wait this long for non injury matter is ridiculous. Given your history and expertise I was hoping for better.”

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Posted 1 year ago

“Well, as much as I pay for pet insurance, I feel that my policy shoud cover/reimburse more than what I received. Out of $250, I was only reimbursed $25. What is the sense of paying for routine exams and not getting reimbursed? I am very disppointed. T. Young”

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Posted 1 year ago

“The reimbursement for my last two claims took 40 and 42 days. Unacceptable that it took that long.”

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Posted 1 year ago

“1. Too long of wait to talk with a representative 2. When filing a claim a ythi g past 5 days is too long to wait let alone typically takes pets best more than 3 weeeks just to look at it ,let alone adjudicate it! Past insurance timely less than week and answer phone less than 10 minutes vs Pete’s best over 35 minutes and not the first time of above !!!!”

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Posted 1 year ago

“It's taking too long to review my claim. It's been a month now and still no resolution.”

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Posted 1 year ago

“The processing times are incredibly slow. If you have to charge your vet bill to a credit card, your claim will absolutely not be processed by the time you have to pay the credit card bill. And while customer service is incredibly kind, they don't have access to see exactly when your claim will be processed. Outside of processing times, I have no complaints. The claims that have been fully processed have all been in accordance with my policy with no hassle. And once the claim is processed, time to reimbursement is acceptable.”

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Posted 1 year ago

“Prices are increasing but the coverage is below average and the period to recieve monies takes very long. Will be looking to move companies.”

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Posted 1 year ago

“The turnaround time is terrible took me four times calling them to finally get a hold of somebody. Kept getting emails that they were waiting for medical records for my veterinarian that they never sent a request for in the first place. If I had to do it all over again, I would definitely reconsider using this service.”

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Posted 1 year ago

“Extremely slow claims processing every time, with the same apologies for the delay every time.”

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Posted 1 year ago

“Timeliness is kind of funny with pets best. I have some claims that got reviewed immediately and others that have been in the cue for a long time. Additionally, I feel like a lot of things get denied. This becomes disappointing quickly. Lastly, it seems that my plans price got hiked up and I don’t understand why.”

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Posted 1 year ago

“It took 45 days to wait for reimbursement for a vet visit to look at my dog for a swollen bee sting and to get a benadryl shot. Then at the same time you go and increase my rate by almost $20 per month. Your claims service and underwriting is poor.”

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Posted 1 year ago

“Once a claim is filed you don’t have any idea if you will get any or absolutely nothing in reimbursements! I have paid at least $4800 in premiums to this outfit No where near that amount in insurance payments! Didn’t know we had $250 deductible! They find any reason to not pay you, making even illness trips out to be wellness checks or applying reimbursable expenses to your deductible! Not impressed at all, I am shopping now! This last time they divided our claim into to 2 EOBs arriving at different times, No explanation as to why? But just another way so you can’t figure out what they are doing? I am sure you can find a more transparent, less confusing insurance company!!”

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Posted 1 year ago

“Takes way too long to have a claim processed. And they hardly cover anything.”

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Posted 1 year ago

“Claim process is slow. I put in claims almost a month ago and have yet seen any change other than sorry for the delay. We have to be punctual paying them but they can take their sweet time.”

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Posted 1 year ago

“I've had Pets Best insurance for about two years. My biggest complaint is how long it takes for them to process claims. I recently submitted a claim and it took more than a month to be processed. I really hope they can improve on this. I have another pet insurance for my other pets and they consistently process claims within a few days. I also wish they offered an option to cover prescription diets and prescribed supplements, which so many pets need to maintain their health.”

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Posted 1 year ago

“The length of time it took to review and process my most recent claims is unacceptable. Fortunately the amounts were relatively small. If they had been larger claims it would have been a major issue for me.”

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Posted 1 year ago

“Very long processing time that other insurance companies don’t have.”

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Posted 1 year ago

“I sent in my claim April 26th it did not get an answer until June 4th. I constantly called and asked if they needed medical records were missing anything and was told no they did not need anything it was not until 33 days into the claim they finally said they needed medical records. This was an extremely unpleasant ordeal to go through and I feel that the only reason they finally sped up was because I told them I feel like they're taking my money and trying to get out of doing the claim”

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Posted 1 year ago

“The wait time takes very long and the customer service is terrible.”

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Posted 1 year ago

“I’ll be honest, the coverage and plans offered through Pets Best are great. However, I submitted a claim over 2 months ago and it finally got reviewed yesterday but I have yet to receive my reimbursement. This is an issue when the whole reason I got pet insurance was because I cannot afford $400 vet bills without being reimbursed in a timely manner. They have always been slow to review claims & pay out (always over a month) but this time was just ridiculous. Strongly considering switching companies if they cannot increase review & reimbursement times.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,905 reviews