Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,930 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only bad thing about this insurance is that it takes a whole month or longer to be reimbursed where others only take less than a week.”

Helpful Report

Posted 1 year ago

Hi Lily! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 1 year ago

“Full reimbursement as the chosen policy reads. However, there is a long wait for claims to be processed and payment to be disbursed even when all the information is appropriately submitted. It is a minimum of 28 days and I was told from customer care when I inquired about a claim that it could even be up to 45 days. This is not listed in their advertisements or documents when applying or researching different companies. The information provided claims quick reimbursement and we have never found this to be the case.”

Helpful Report

Posted 1 year ago

Hi Marla! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 1 year ago

“You process the claim very quickly but your direct deposit is very slow. It takes up to five.”

Helpful Report

Posted 1 year ago

Hi Cathy! Thank you so much for sharing your experience with Pets Best! We are so glad to hear how Pest Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet!

Posted 1 year ago

“For the most part Pets Best has been very beneficial. However, I have had some problems with slowness and sometimes confusing directions over how to file an appeal. Some of the information has been unclear to me. I got the insurance for my dog shortly after I adopted him and it has been worth my money. Some of their phone staff seem to be better at customer service than others.”

Helpful Report

Posted 1 year ago

Hi Diana! Thank you so much for sharing your positive experience with us! We are glad to have you as part of our Pets Best family!

Posted 1 year ago

“Normally there is fast turn around time for reimbursements. My pet just turned 5 and my premiums increased $10 per month.”

Helpful Report

Posted 1 year ago

Hi Rhonda! We are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family

Posted 1 year ago

“Easy to use website, quick response to questions. The only negative I could say is they do have some difficulty with certain invoices that combine a "regular" test with a sickness or injury visit. But ultimately you get through it after some rounds with support.”

Helpful Report

Posted 1 year ago

Hi Shannon! Thank you so much for sharing your positive experience with us! We are glad to have you as part of our Pets Best family!

Posted 1 year ago

“Great insurance but takes entirely too long to process claims. One month is too long, especially when it’s an uncomplicated claim.”

Helpful Report

Posted 1 year ago

Hi Marsha! We are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family!

Posted 1 year ago

“Claims processing times are a bit long and I'm often surprised by what is and is not covered, but generally, the website is easy to use and I always eventually get an EOB.”

Helpful Report

Posted 1 year ago

Hi Isabel! Thank you so much for sharing your positive experience with us! We are glad to have you as part of our Pets Best family!

Posted 1 year ago

“I am grateful to have insurance for Bodi. This time it took longer to get reimbursed, but again, I'm grateful and it is very helpful.”

Helpful Report

Posted 1 year ago

Hi Christine! Thank you so much for sharing your positive experience with us! We are glad to have you as part of our Pets Best family!

Posted 1 year ago

“The customer service is great, the website is easy to navigate; however, the amount of time it takes for a single claim to go through or be reviewed is too long. (42 days).”

Helpful Report

Posted 1 year ago

Hi Kelly! We are SO thrilled to hear about your positive experience with Pets Best. Thank you for sharing it with us; we are happy to have you as part of our Pets Best family!

Posted 1 year ago

“Good communication but claims review and reimbursement takes too long.”

Helpful Report

Posted 1 year ago

Hi Gaurav! Thank you so much for sharing your positive experience with us! We are glad to have you as part of our Pets Best family!

Posted 1 year ago

“Minimum 10 characters”

Helpful Report

Posted 1 year ago

“I'm very pleased with the flexibility of options available to pet owners. The only drawback I can determine so far is that it takes an inordinate length of time for claims to be processed. It's easy to file a claim, but it can take up to two months for coverage reimbursements to appear.”

Helpful Report

Posted 1 year ago

Hi Marcia! We are SO thrilled to hear about your positive experience with Pets Best. Thank you for sharing it with us; we are happy to have you as part of our Pets Best family!

Posted 1 year ago

“Paid as expected with a clear explanation of the claim evaluation. Minor delay. Thanks”

Helpful Report

Posted 1 year ago

Hi Roger! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 1 year ago

“Once the claims process got going, it has been running smoothly as I have submitted claims for services on my hard to diagnose and treat young cat. All labs, meds paid, I don't have coverage for vet visit, but tech visits are covered. I have $5k limit which I'm getting close to and then the year starts again with the $1k deductible. Overall, the insurance has been a great service and , I'm very glad I have it. It takes the edge off overall costs. If I could do it over, I'd select vet coverage, and a smaller deductible.”

Helpful Report

Posted 1 year ago

Hi Marilyn! Thank you so much for sharing your experience with Pets Best! We are so glad to hear how Pest Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet!

Posted 1 year ago

“It took a bit long for the claims to be processed. I thought it would pay better than what they did.”

Helpful Report

Posted 1 year ago

Hi Deborah! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 1 year ago

“Excellent value and comprehensive pet insurance! Only issue is the slow reimbursement of claims. I’ve had two claims over five years…in each case it took Pets Best over a month to reimburse me for my expenditures. Still, very polite customer service and loyal employees. Definitely recommend this company.”

Helpful Report

Posted 1 year ago

Hi Peter! Thank you so much for sharing your experience with Pets Best! We are so glad to hear how Pest Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet!

Posted 1 year ago

“I'm very glad we decided to renew this year despite the rate increase. Just after sending in the cash our dog was diagnosed with cancer. He's going to be fine but Pets Best helped pay the VERY BIG bill. I imagine it'll continue to work in our favor for the remainder of the year. Why not five stars then? Well, because our dog is a rescue and came to us with horrible skin allergies which we continue to treat without any coverage. I believe there should be some way to give folks who rescue adult dogs a break on pre-existing conditions.”

Helpful Report

Posted 1 year ago

Hi Diane! Thank you so much for sharing your positive experience with us! We are glad to have you as part of our Pets Best family!

Posted 1 year ago

“Processing time is extremely slow..!! My friend who has another carrier has claims processed in 1/3 the time…seems like your always sending out emails about how it’s taken longer , etc… maybe you need to take a look at why it takes your company so long Unacceptable processing time for claims..!!!”

Helpful Report

Posted 1 year ago

Hi Brian! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 1 year ago

“So far everything has run smoothly. Somewhat long period to wait on reimbursement. Just had my first major claim and it's taking considerably longer than regular claims.”

Helpful Report

Posted 1 year ago

Hi Joe! Thank you so much for sharing your experience with Pets Best! We are so glad to hear how Pest Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet!

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,930 reviews