Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,816 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone exactly as described. Really quick dispatch”

Helpful Report

Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. We missed to get one more star, but we trust customers like you will be coming again and will give 5 shining stars. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Good phone but poor packing in the box.”

Helpful Report

Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. We really value your feedback and will surely improve this with your up coming purchases. However, it was mentioned on our website, that the phone would come in a generic box. Please accept our sincere apologies and we hope that we were able to gain your trust back by providing you a fully functioning phone. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service.”

Helpful Report

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. We missed one shiny star this time, but we will be working with the same zeal and zeast to earn complete 5 shining stars. Please let us know if your experience was lacking anything. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“easy purchase good prce timely delivery”

Helpful Report

We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! We'll surely put in more efforts to get 5 stars in future. Please let us know where your experience was lacking at. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“It was good choice to use phonebot”

Helpful Report

Thank you for choosing Phonebot and making your purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was lacking anything of excellence. We look forward to seeing you again. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Item well received. Super seller”

Helpful Report

Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review. We'll put in more efforts to achieve 5 stars in future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very helpful. Will buy again and good second hand range”

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“A very successful transaction. iPhone in good condition with 91% battery health. No issues thus far so happy to use Phonebot for my next order. Thank you.”

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“Very happy with quick delivery and responsiveness. Only quibble is that is was not made clear on website that the phone was made for Vietnam rather than made for Australia. Fortunately all working so far.”

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“Great phone in top condition but finding a safety cover hasn't been easy.”

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“Phone is in great condition and was delivered quickly. Thanks”

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“Good phone and good condition”

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“All seems good so far”

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“I would have happily given 5 stars but I didn't get the colour I ordered. Besides that it was a great purchase, basically a brand new phone! No scratches, no pink screen and a good battery life. Shipping was quick and well packaged! I would recommend buying from Phonebot to anyone! Thanks Phonebot.”

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“Second hand description was spot on. Could have come a bit sooner but I will have to blame courier service for that”

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“Phone arrived promptly and works well, but has annoying "Verizon" U.S.A. bloatware that constantly reminds me I am not using a Verizon SIM card.”

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“My phone only did not have an Australian plug in charger or instructions. There phone arrived in good condition. It is quite different to my previous Samsung phones and its taking a while to get use to it.”

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“My daughter asked specifically for an iPhone X for Christmas and didn't mind to have a refurbished one. She loves it and it is still going strong, seemingly with no issues at all. Postage was smooth and without issues, although after leaving Victoria I had no idea when it was arriving to my door in NSW. Would very well purchase from your business again.”

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“Whilst it took some time to get the phone to WA we are very happy with the quality of the phone. Would recommend quality of product. The company have since followed up to explain COVID was the reason for the delay and they were happy to go above and beyond to reduce any further inconvenience”

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“Very happy with the purchase. Phone is of good quality and dispatched in timely manner.”

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Phonebot is rated 4.6 based on 3,816 reviews