Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,816 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Samsung Galaxy Watch, delivery was delayed but I guess that's out of Phonebots control. Watch is in great condition and works very well but, it's an overseas model which I didn't realise when I purchased, now I'm having a nightmare time getting connection to my phone network as the watch seems to only recognise the telstra network.....and I ain't with telstra.”

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“Ordered a phone cover. Notified not in stock. No response to first reply of no stock. Quick refund given after 2nd contact. Happy with outcome.”

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“Service is really and products in very good condition.”

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“My arrived in a timely manne, have not used the as of yet.”

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“happy with the service”

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“Good & friendly service”

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“Super efficient service, competitive price, got what I expected with a little surprise - free phone case and cover.”

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“Friendly service. I am happy with my refurbished IPad. No issues.”

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“Overall, very happy with the phone - came with a case, charger with chord, screen protector etc which was a nice touch. Support is available during business hours (packaging says 24/7). I bought an A-Grade phone (return) which had a scratch and small chip but not noticeable when screen protector was added. 9/10!”

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“VERY HAPPY WITH THE WATCH AND QUICK POST TOO all you need to do is put a manal in so people can work out how the watch works”

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“Really good phone just took a lot longer than I was told. Other than that great product thank you”

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“Received my 'open box' mobile phone. Arrived a few days later than expected, but this was communicated well via email. Phone is in perfect condition, the box only had a squished corner otherwise all was perfect.”

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“Good shop services but talking over the phone was poor until I spoke to the manager and then got results.”

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“Austpost took over a week to deliver .... frustrating! The phone is great and as advertised so far.”

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“I ordered a Samsung galaxy s10 (as new) about a week ago, the phone was in great condition but the charger overheats very quickly.”

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“Very good service and communication. Phone was excellent as described. Charger was non genuine.”

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“Great to find a refurbished phone with a 12 mont warranty, and a physical store if we have any problems.”

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“I am really happy with my new phone. It's been a week that I got it. The only problem was that when I ordered it, I chose to pick it up myself and because they didn't prepare it on time I went there twice. I guess this is normal during Christmas holidays.”

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“i am reasonably happy with phone and service except when i phoned the previous day i was told that that person i spoke to would swap everyyhing from my old phone to my new onebut on the day of purchase i was told they could Not do sothe best they could do was download smart switch”

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“Good product, very rapid postage/delivery after purchase”

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Phonebot is rated 4.6 based on 3,816 reviews