Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,073 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appreciated the upgrade when stock ran out and the assistant was helpful.”

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“Fabulous iPhone. Like new. Express Post by Phonebot after initial miscommunication. Nice guys who apologised and went beyond. I will buy again. Thanks, Merry Christmas from my new phone.”

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“Nice service and genuine business”

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“We bought 2 iPad Air 16g for our daughters for Christmas. Phonebot was very responsive via email. We were advised straight away of a short delay in dispatching the items due to being out of stock. I requested the items be there before Christmas and they responded quickly to reassure me. However, I asked for a phone number to speak to them because the one online led me to a full mailbox! I never got to speak to them which is a pity because I wanted to ask if I could upgrade to the 32g. Nevertheless, Phonebot ended up sending us 2 IPad Air 16g with cellular at no extra cost since our original order was still out of stock!”

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“Was really good. Phone came, looked as good as new. Just express delivery was a bit slow to come. Apart from that, I’m really happy with service and phone.”

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“Got what I expected for refurbished phone and am happy”

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“Very happy with phone. Looks better than expected! Seems to work well but not fully in use yet as it’s a Christmas present. Would recommend using phonebot at this stage 👍🏻”

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“The has been ok so far but it’s only a few weeks so that’s why lve given 4 star’s if there’s no issues then l will be buying another in the new year thanks”

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“Service was fine. The only thing was the phones battery life was down to 84%.”

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“Initially poor service, but did redeem themselves after purchase.”

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“As described”

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“Got a great deal on an sd card. Posted quickly.”

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“Good customer service.”

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“They know their business, are very good to deal with and have good stock at fair pricing but sometimes being busy means a bit of a delay.”

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“Quick postage, easy and efficient.”

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“Awesome phone fast postage however was sent the wrong charge cable, tried to call and couldn’t get through. Sent message no reply. Customer support could be better but would still shop here again :)”

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Hello Kirstie, Apologies for the inconvenience and the hassle. We'll be sending out another cable your way soon and will notify you with the tracking details once it is dispatched! Kind regards, Team PB!

“value for money, just a gliche with your computer answer were it input incorrect address. Something that needs sorting out, it required to call a number of times (unavailable) & then finally got onto a person to change, also note that my surname is van den Brink, which you computer also changed, there was no way the info could be changed from our side”

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“There is no update on where my order is at.”

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“great price and delivery speed. there was a payment problem at my banks end that has since been resolved. the communication was a little bit slow and phone call went straight to voicemail but happy with the result.”

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“Service so far excellent. Received phone today. Happy with product so far.”

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Phonebot is rated 4.6 based on 4,073 reviews