Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 4,044 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissapointed by the lack of directionand support from the salesman another customer was able to help me. The phone warranty etc is fine”

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“I made a Pixel 4 XL. When I got the delivery, the charger that came.in the box is iPhones lighting charger. Very irresponsible service.”

Helpful Report

Thanks for your review. We're constantly improving our services by taking feedback on board. Our staff is trying their best to get to work and ship out online orders during these uncertain and challenging times. Now I understand that a cable mishap is a massive inconvenience to your self and I sincerely apologize for that but we have rectified it and sent out another cable. Staff has also been told to be careful and ship correct accessories with the phones. For further information you can reach to myself on support@phonebot.com.au Thanks and have a nice day

“Quick delivery, phone met expectations - only reduced to four because package didn't include free screen protector as promised but otherwise the phone was in perfect working order.”

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“They had what i needed quick service”

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“Service as expected, engaged sales person who offered options as requested. New charger provided.”

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“Normal order, everything went as planned. Surprisingly processed my order on the weekend so it could be shipped ASAP on the next business day.”

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“Still awaiting delivery notphonebots fault just required a signature so no one home to accept it. Was sent promptly by phonebot”

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“Happy with my watch. Had a problem with incorrect item posted but the issue has been resolved.”

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“Phone as advertised. Extremely happy 😃 delay with postage but still within 2 week timeframe.”

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“4th phone from Phonebot all with no issues or problems Would recommend them for anyone wanting a phone Thanks again Phonebot”

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“As described and promised but for a bonus offer of a Black case?”

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“The phone was advertised as have 12 months Apple warranty but when i set up the phone at home it had only seven months of limited warranty left otherwise its a good iphone at the moment”

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“Customer service is quite difficult to contact by phone, but excellent product received.”

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Hello Nishat, Thank you for choosing Phonebot for your recent order! We have checked the details of your order and as per the records your order was not checked out under a store pickup otherwise why would a business incur a cost which can be avoided. We are so sorry if your call was not entertained but all the voicemails are called back in 24 hours and at times they go to mailboxes where we refrain to call again and again if it goes to voicemail, however, as per the details it seems that your product has been delivered to you where we look forward to assist you further if there is any other query to be cleared from our side. We can be reached by sending one email to support@phonebot.com.au Thanks and regards, Team PB!!

“Good service, phone working fine”

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“Prices are very competitive, comes with warranty. Service is predominantly done on line through Facebook/ messanger. Staff are more than willing to help out with any claims. Overall helpful and willing to provide for customers. Cheers”

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“Thanks to the very helpful service from knowledgable staff I purchase a new phone that suited my needs and didn't feel like I wasted money on features that didn't matter to me.”