Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,716 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality product. Very happy with what I got.”

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“All seems to be good.”

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“Great attention to detail and making sure the product going out the shop is value for money.”

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“My experience was very pleasant.”

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“Initially I was unable to order on line. Once over that glitch, the pick-up service was good and the over the counter assistance was invaluable. The 'deal' included a free phone cover, of which Phonebot were out of stock. I was told they would post this outstanding item to me. I have yet to receive this, but it has only been a short time since I picked the item up.”

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“PhoneSeems ok but would of liked a tracking number”

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“Bought an S10+ refurbished, came in near perfect condition. Only 4 stars because it was supposed to come with a back led case and it didn't.”

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Hello Dylan, Kindly accept our apologies for the unpleasant experience. Your feedback is appreciated and we will like to tell you that unfortunately we oversold the deal posted on ozb and while luckily we had the phones in stock, we ran out of cases.We have organised cases and yours will be dispatched in next 24 hours. Feel free to reach us back in on support@phonebot.com.au in case of any query Thanks an regards, Team PB!

“Easy to use website to purchase. Great information about refurbished phones. Quick response and delivery”

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“Phone is in excellent condition and works well The only concern I have is the battery condition is at 85% but it should give us a couple of years before replacement The unit is an ex Japanese phone and Apple Australia cannot repair or replace parts, but authorised repairers can so its not a biggy... Would recommend that this gets advertised by phonebot in future But overall pretty happy Bruce”

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“Our item was received quickly - well before the expected delivery date: I would order from here again”

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“Appreciated the upgrade when stock ran out and the assistant was helpful.”

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“Fabulous iPhone. Like new. Express Post by Phonebot after initial miscommunication. Nice guys who apologised and went beyond. I will buy again. Thanks, Merry Christmas from my new phone.”

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“Nice service and genuine business”

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“We bought 2 iPad Air 16g for our daughters for Christmas. Phonebot was very responsive via email. We were advised straight away of a short delay in dispatching the items due to being out of stock. I requested the items be there before Christmas and they responded quickly to reassure me. However, I asked for a phone number to speak to them because the one online led me to a full mailbox! I never got to speak to them which is a pity because I wanted to ask if I could upgrade to the 32g. Nevertheless, Phonebot ended up sending us 2 IPad Air 16g with cellular at no extra cost since our original order was still out of stock!”

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“Was really good. Phone came, looked as good as new. Just express delivery was a bit slow to come. Apart from that, I’m really happy with service and phone.”

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“Got what I expected for refurbished phone and am happy”

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“Very happy with phone. Looks better than expected! Seems to work well but not fully in use yet as it’s a Christmas present. Would recommend using phonebot at this stage 👍🏻”

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“The has been ok so far but it’s only a few weeks so that’s why lve given 4 star’s if there’s no issues then l will be buying another in the new year thanks”

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“Service was fine. The only thing was the phones battery life was down to 84%.”

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“Initially poor service, but did redeem themselves after purchase.”

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Phonebot is rated 4.6 based on 3,716 reviews