Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,716 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery notphonebots fault just required a signature so no one home to accept it. Was sent promptly by phonebot”

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“Happy with my watch. Had a problem with incorrect item posted but the issue has been resolved.”

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“Phone as advertised. Extremely happy 😃 delay with postage but still within 2 week timeframe.”

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“4th phone from Phonebot all with no issues or problems Would recommend them for anyone wanting a phone Thanks again Phonebot”

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“As described and promised but for a bonus offer of a Black case?”

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“The phone was advertised as have 12 months Apple warranty but when i set up the phone at home it had only seven months of limited warranty left otherwise its a good iphone at the moment”

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“Customer service is quite difficult to contact by phone, but excellent product received.”

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Hello Nishat, Thank you for choosing Phonebot for your recent order! We have checked the details of your order and as per the records your order was not checked out under a store pickup otherwise why would a business incur a cost which can be avoided. We are so sorry if your call was not entertained but all the voicemails are called back in 24 hours and at times they go to mailboxes where we refrain to call again and again if it goes to voicemail, however, as per the details it seems that your product has been delivered to you where we look forward to assist you further if there is any other query to be cleared from our side. We can be reached by sending one email to support@phonebot.com.au Thanks and regards, Team PB!!

“Good service, phone working fine”

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“Prices are very competitive, comes with warranty. Service is predominantly done on line through Facebook/ messanger. Staff are more than willing to help out with any claims. Overall helpful and willing to provide for customers. Cheers”

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“Thanks to the very helpful service from knowledgable staff I purchase a new phone that suited my needs and didn't feel like I wasted money on features that didn't matter to me.”

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“So Far So Good, Quick delivery & great phone”

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“Very happy. No issues. Good service.”

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“This store have always good deals and good customer service. Glitches happen but taking care of customers is always on phonebot's 1st priority. Happy with it.”

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“The service was good. Only thing that could be improved is the notification that my order was ready to be picked up in store. I had to call the shop and did not receive an email advising me the phone was ready for collection”

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“The phone is ok but a bit glitchy might have to take it back to have it look at”

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“I recently bought a Samsung Note 9 which I found for sale via Marketplace on Facebook. The use of the website and messaging worked well, although I was in a quandry as to whether to go to St Kilda (closer) or Reservoir, but I guess this is just a function of where the stock is located. At the store for pick up and inspection and sale the sale worked well although I did have to wait while a salesperson became free during a busy period, but the sale was eventually handled courteously and efficiently with some good advice.”

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“Product was great but had to deal with too many people making the purchase”

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“Very happy with the device - just took a long time to get here.”

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Phonebot is rated 4.6 based on 3,716 reviews