Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,073 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minor delay in dispatch of goods but once on the road was delivered promptly.”

Helpful Report

“Unusual communication methods variety of different people over a variety of different platforms so hard to know if it was genuine or spam. Slow to post out and not shipped and received as promised within the advertised time frames, but after multiple calls it was finally picked up from sender address by Aus Post courier within half hour of my last call. Excellent quality handset once I actually received. Thank you guys maybe just improve on meeting your advertised guarantee of receipt or maybe remove your guarantee from your website as it builds false hope to buyers. Thanks again.”

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“Took over a week to get my iPhone 8 across from Sydney, considering C-19, I’m happy with that. Phone in excellent condition and comp charger, case and sanitiser a nice touch.”

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Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Fantastic CUSTOMER SERVICE!”

Helpful Report

Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Communications were confusing, also Toll tracking was useless but always been that way in Perth. But turned up quick, still not got reply to my email...........”

Helpful Report

Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au

“Very attentive staff, with prompt and clear communication. I would highly recommend them.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone was brand new as stated which was awesome, although very disappointed that the box was damaged (torn,bent)”

Helpful Report

Thank You for choosing Phonebot. We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au

“Very good service and quality”

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“Very helpful. Would recommend them to anyone”

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“Brought a Grade B Samsung Note 8 from Phonebot, the website is easy to use, communication on Facebook is fast, delivery is quite fast too, however the tracking number part could use some improvement as it is a bit confusing.”

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“Prompt good service green!”

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“Thanks for the call back, to advice me on the order status, it is very helpful. thanks”

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“Device arrived on time and in better condition then expected!!”

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“Good service”

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“I purchased a iwatch series 4, second hand, but you wouldn't know it! No signs of wear and all seems perfectly fine in the short time I have had it. Thank you”

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“I was very impressed with the speed in which my phone arrived. Very happy with my phone too.”

Helpful Report

We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Quick, easy and helpful. We choose a refurbished phone and were out in 20 mins. I took one star off as we had to buy the adapter for head phones and I thought that could have been a part of the package.”

Helpful Report

“Phone so far is good just the battery health is abit low for a grade a”

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“Phone arrived on time but was left in the wet letterbox for anyone to see. All things work well and looks almost brand new. Only issue is when put on silent when taking a photo/screen shot sound is still heard can’t seem to turn it off.”

Helpful Report

“Had a few issues at the start, but they sorted them out. The phone seems good and delivered very quickly.”

Helpful Report

We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely apologize for any hardship with the order and hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

Phonebot is rated 4.6 based on 4,073 reviews