Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,073 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Went out of their way to get an iPhone 8 to us as it was needed urgently for work-from-home.”

Helpful Report

“Great quality and very fast delivery very satisfied.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Good service with speedy delivery. Happy with the refurbed iPhone”

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Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“The customer service from this company is excellent. Super friendly staff, and they go out of their way to ensure that the transaction is authorised by the account owner. I got an email to say my phone was shipped and it arrived the next day. They stay true to their rating system and replaced the charging brick missing from my “open box” grade phone. Overall, an absolutely amazing company. Will be coming back next time.”

Helpful Report

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone looks like brand new. Very impressed.”

Helpful Report

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. Thank you for making your first purchase with Phonebot! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I was very pleased with the service and product received from Phonebot. I would definitely recommend them.”

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“This is the second time ordering from Phonebot and again im very pleased with my phone and the customer service. I purchased a Galaxy note 9 (Grade A Refurbished) and I'm amazed by its quality, indistinguishable from a new phone. Adding the hand sanitiser is a nice thoughtful touch too. Would definitely recommend these guys if you're looking for a refurbished phone.”

Helpful Report

Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Delivered on time in great condition. Also supplied hand sanitizer which was a nice surprise”

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“very good service”

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“Super quick delivery, phone is in great condition, like new, and the extras like the screen protector and case we’re a nice surprise!”

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“These people are a m a z i n g Very reasaonable priced, very quick response and very quick delivery of exactly what I ordered. They even added a prezzie! 8 out of 8”

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“Quick and easy purchase and delivery 👍🏼”

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“Quick delivery, product was better than expected”

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“Superfast delivery and great prices.. Thanks”

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“Obsessed with it. Amazing quality”

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“Good transaction with keen price and product as described and delivered on time.”

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“I recently purchased a Samsung Galaxy S10+ (Grade: 'A' rated). Not only was the handset in as good a condition as I could have hoped (probably better as it looks brand new) I also had a Samsung LED case thrown in as part of the deal (that and the hand sanitiser - it's Covid-thing). This was unexpected. I saved a great deal of money on my purchase choosing a re-burshed phone, but the case is between $50-$85 dollars worth of extra value right there. I highly doubt that I will buy a "brand new" phone ever again. Phone arrived early on the 3rd business day from order.”

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“I ordered a Samsung Galaxy S20+ 5G from Phonebot: It arrived in 3 days via courier. The phone was brand new sealed in its box. It was the best price I could find on the web at the time. I am very happy with their service and product pricing.”

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“Excellent service and good price for the product performance and expectations”

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“Like it’s completely new!”

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Phonebot is rated 4.6 based on 4,073 reviews