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Phonebot Reviews

4.6 Rating 3,828 Reviews
91 %
of reviewers recommend Phonebot
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About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th October 2025
Angela B
Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
17
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Verified Buyer
“Excellent customer service. This business is a great example of environmental recycling.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Jade T
Verified Buyer
“Excellent communication and prices from phonebot. Will be purchasing from them again in the future!”
Helpful Report
Thanks so much for your feedback! Weā€™re really glad you find your desired item at Phonebot.com. Thanks again for the review and for being such a great customer. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Clay A
Verified Buyer
“Its like a brand new phone and even with delay delivery was here within 3 days which was awesome!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Wilfried B
Verified Buyer
“Issue has been addressed very promptly and solved in 1 day. I appreciate the friendly and knowledgeable service.”
Helpful Report
Thank You for choosing Phonebot for your recent order. Iā€™m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Roma G
Verified Buyer
“From begining was misunderstanding, but later everything went well. I bot I pad pro and happy how it was delivered. ThankYou .”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Bronwyn T
Verified Buyer
“Quick and satisfactory purchase. Recommended by my son to purchase iphone and very happy.”
Helpful Report
Thank You for choosing Phonebot for your recent order. Iā€™m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Prompt service”
Helpful Report
Thank you for choosing Phonebot and making your purchase! Weā€™re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Bernadette B
Verified Buyer
“Everyone I spoke with was so understanding. The overall service was fabulous šŸ‘šŸ™‚”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Jayne B
Verified Buyer
“Order was delivered quickly and as promised”
Helpful Report
Thank You for choosing Phonebot for your recent order. Iā€™m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Tim S
Verified Buyer
“Bought two phones. One great, one faulty. After some difficulties, faulty phone was repaired and a gift voucher offered. Their communication friendly. Ultimately satisfied.”
Helpful Report
We are very grateful for your continued patronage because we wouldnā€™t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have chosen us. Thank you, again, and have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Andrew H
Verified Buyer
“This is the 4th phone I have purchased from phonebot ... they have been excellent on all four (4) occasions. Id highly recommend them.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Carlo C
Verified Buyer
“Great product, fast delivery and great bonus products sent with phone. Very happy!”
Helpful Report
Thank You for choosing Phonebot for your recent order. Iā€™m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Alex C
Verified Buyer
“Failed to deliver my phone”
Helpful Report
Thank you for choosing Phonebot. Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have a little control over making sure that is delivered on time. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Anonymous
Verified Buyer
“Great service! Great communication! Great product!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Nicola W
Verified Buyer
“My order arrived today and is as described :)”
Helpful Report
Thank You for choosing Phonebot for your recent order. Iā€™m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
IAN P
Verified Buyer
“Purchased a refurbished iPhone X 256Gb. Price was very fair and the phone is excellent so far. My grandson is very happy with it.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Stefano C
Verified Buyer
“The phone arrived on time and works good. Perfect service!”
Helpful Report
Thank You for choosing Phonebot for your recent order. Iā€™m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Thanks great phone”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Very Quick”
Helpful Report
Thank You for choosing Phonebot for your recent order. Iā€™m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Stanley A
Verified Buyer
“Dear PhoneBot, I loved the phone purchase I recently made, very quick delivery and a fantastic phone. I will be purchasing more phones from you soon, in fact I've been looking for a good deal on a Samsung S10 with Qualcomm A grade. Best regards Stan.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phonebot is rated 4.6 based on 3,828 reviews
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