Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,961 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, quick service and good phone”

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“Excellent customer service and product”

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“Arrived Fast, Perfect condition, Great price”

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“Phone was in better condition than I expected. Great service and fast delivery.”

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“Phone received quickly and as described. Phone works well, very happy. Thanks!”

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“My Phonebot experience was great. Bought an iPhone XS for my 13yo and she’s over the moon. It’s in excellent condition. I’ll probably get my next phone from phonebot! :)”

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“I purchased a 'like new' Iphone XR from Phonebot 2 weeks ago. I was very impressed with the speed of delivery (via Toll) and the phone came with a case and screen protector already on the phone. I would highly recommend Phonebot as I bought a nearly brand new phone with absolutely no faults for a few hundred dollars cheaper than if I was to buy brand new as I originally was going to. The service was excellent and I will buy from Phonebot again in the future.”

Helpful Report

Thank you for choosing Phonebot and making your first purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Wow! Exactly what i wanted! Quick delivery. Phone in top condition. Thank you!”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent!”

Helpful Report

Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Bought A Grade 6s Plus iphone. Was in excellent condition. Battery capacity was 100%. Initial delay with dispatching but helpdesk followed up and dispatched that day.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back For any queries feel free to reach us on support@phonebot.com.au

“Bought a phone at Phonebot. Everything worked as expected and received good service.”

Helpful Report

Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au

“I was very grateful thanks. Good service and goodwill.”

Helpful Report

We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have chosen us. Thank you, again, and have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone arrived within 2 days, to CQ, so super fast delivery. Excellent product. Would highly recommend!”

Helpful Report

We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service, excellent value, exactly what I ordered.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au

“Good price. Prompt, professional and thorough. They seemed to go the extra mile to make sure user has a good experience. Phone is everything they said and battery quality is good. Highly recommend them.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for being one of our loyal, trusted and happy clients. We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“It's perfect, I love it.”

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“The phone is perfect. Like new”

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“Great service, quick delivery and phone exactly as described. Would definitely purchase through Phonebot again!”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great phone very helpful and knowledgeable”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very good service”

Helpful Report

Thank You for choosing Phonebot. We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,961 reviews