Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,914 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer friendly service. The phone is excellent condition. Great price”

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“Phone is better than described and was delivered promptly even to our island home.”

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“Great product - I ordered a B grade phone at a great price and the scuffs and scratches are minimal, not noticeable once a cover was applied (as suggested). Have a great range at really good prices, well set up and secure website. Good after care/followup and fantastic to be able to support a local company.”

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“Very good service and product. Refurbished iPhone was in excellent condition with prompt delivery. Thank you. Highly recommend.”

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“Ordered my phone at 11.00am on a Saturday and received it in Perth WA at midday on Tuesday! Excellent delivery speed and the phone was in amazing condition!”

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“Had my new S9;for a week and can’t fault it. So far so good. Very happy Peter”

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“Great customer service. Went above and beyond to ensure I got what I required. Great work phonebot.”

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“Phone in good condition. Dispatch time good despite Covid-19 problems. Not happy with Toll's parcel locker system. Was home and they left card saying could not deliver. Required 8 digit pin to open parcel locker. This was not supplied until 24 hours after receiving notice. This resulted in 2 trips to the locker before could get the parcel.”

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“Great communication and service. Excellent product”

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“Fabulous customer service. Went above and beyond to help out. Great company. Keep up the great work Phonebot!!!”

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“Exceptional customer service. Phone is as was described on website. Arrived within 48 hours!!! Very, very happy with my Phonebot experience and will be returning”

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“Batterys not lasting very long. Otherwise all good.”

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“Knowledgeable and friendly service.”

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“I received my refurnished phone in 2 days. The phone was also in the condition as advertised by Phonebot.”

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“Got exactly what I wanted! Everything works perfectly :)”

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“Great service, prompt delivery. Highly recommend.”

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“Got two phones for some special girls in our family where were turning 16. Both iPhone Xs were in good 2nd-hand condition, with only the expected scratches (and not that many of them). The girls were stoked!”

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“Tanks very good”

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“Excellent service! The quality of the product was better than described and expected, and shipping was very fast. Will buy from these guys again.”

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Thank You for choosing Phonebot. We’re glad that you found what you were looking for and appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Quality products and courteous staff”

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We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,914 reviews