“I’ve been eating Pizza Hut for a long time, keep getting these notices my huts rewards about to expire, yet I can never redeem them. Your rewards program sucks.”
“The Silver Spring store is HORRIBLE! Placed an order an hour before they closed, called to get a status and was told it was coming, got transferred to the store then the call DISCONNECTED. Called back 20 minutes later to hear that my order was cancelled and i should’ve been contacted! Then was told the store was closed and a complaint was sent to the store and there was no corporate number! WTF! Had to find the 800# and select that I was placing an order to talk to someone! RIDICULOUS! This is the 2nd issue I’ve had with this location and I’ll NEVER order from them again! When in doubt, stick with what you know, Dominoes came within 30 minutes (SMH)! Save time and your patience, SKIP PIZZA HUT!!”
“Ordered pizza. They delivered the wrong one. Called & after 35 minutes on hold, I figured they were not going to answer. Gave money for nothing. Converting to Dominis or Papa John’s”
“I signed up for the rewards and I accumulated enough points to redeem for a medium 2 topping pizza. The problem is that when I try to redeem my points they don't go through or register and when I called the store to talk to a person they wasn't able to help me and said that they have nothing to do with the pizza hut app or online orders. What us the sense of having an app or points if I can't can't redeem them and the employees at the store are no help??!! I'm very disappointed!!”
“Worst quality at mdc, sector 5, Panchkula (haryana) pizza hut store. Refused to receive the order first, then after an hour, gave the mot hopelessly prepared pizza ,that too on holi....shame shame. Better to close the store rather than loose regular customers like us. Will never order from them now. Bye Pizza Hut for ever.”
“What a joke this is like the second time I’ve messed with a coupon from Pizza Hut they SENT me. Their app is horrible.They want to charge five dollars to deliver and expect you to tip. no telling how many people move on to other pizza places after messing on their app or coupons. This is why I probably only order from PH once to twice a year now too many other places with better pizza!”
“Worst pizza company ever. To anyone out there, i would recommend dominos or even canadian pizza. Pizzahut did not give me the extra pizza that i had redeemed. Furthermore the customer service is so bad, even my grandma walks faster.
Once again, to everyone out there, choose a better pizza place than this shittyhole”
“Whenever I go to Al Wahda mall Pizza H, my box is not available at all the time even it morning,afternoon or night.Moreover, there’s no taste consistency there. If you buy a pepperoni or chicken bbq taste is always different compared to other outlets. Even the garlic is same”
“Orders made over the phone did not reflect to the quantity of the food advertised against online.
Very little cheese on the pizza. Can hardly taste the cheese.
Regardless of how the order is placed, the quantity of the food and price should be exactly the same at the till when placing an order over the phone as per what it is online descriptor.
But more cheese would help to bring the favour out.”
“Usually have a decent experience at the Wadsworth, Ohio PH. Tonight this takeout order of breadsticks is just gross. I don't like to be taken advantage of as a drive thru customer. If you brought this to our table, we would have sent it back! Do better with QC!!!”
“The Strongsville Pizza Hut has gone completely downhill. The service AND food are terrible. The pizza we ordered only had 3 pieces of pepperoni on each slice. None of the employees knew anything about the current 2 for $7 / ea. promotion. When we tried to explain the sale to them.....they argued with us. Will never go back !!!”
“Brighton marina
Absolutely awful experience.
Went for a birthday meal. Greater by the manager who asked if we had any allergies. I replied yes, tomatoes for my daughter. Was given allergy menu.
Ordered food. Said 3 times that there’s a tomato allergy to my daughters plate. No sauce or tomato on her pizza. Plain base. She understood.
Waited ages for food. Comes out, gives my daughter her pizza. They’ve seized bbq sauce over her pizza?! BBQ has tomato in! They’ve just given an allergen to a child with an allergy!!! I’ve explained she can’t have it for that reason. She takes it back and says it’ll be another 10/15 mins to re cook!!!
My daughter is autistic, she didn’t understand why we’ve all got our food and her not…
When food finally came out 15-17 mins later, she didn’t want it, she was put off from earlier and wasn’t hungry by that point:…
They also forgot our side order of chips….
They came out once we finished our meal!
Spoke to the manager, who apologised and said he’s not really sure what to say. He’s told the chef off, my daughters meal is free! She didn’t eat!!
He says the chest read the order wrong and got confused!!
That’s when I got more annoyed and said , what they’ve done is an allergy breach. You’ve placed a known allergen infront of a child with that allergy, their lucky nothing serious happened, where she ate it…
Plus the side order was forgotten!
He then offers 2kids meals free, and s pudding…. Hardly makes up for it really.
The waitress then never came back to our table. Our food/plates were left in front of us. We had to go and case someone to actually pay.
The table next to us wasn’t cleared for vet an hour!!!
Very attentive staff!!!
Extremely disappointed in the lack understanding of an allergy!
And overall service.
Oh and my husbands pizza had 3 peppers randomly in his pizza, again had this of been something anyone was allergic to, huge problem! Chef’s really need to be aware of what they are doing and putting in food!!!
I won’t even mention the fact I’m disabled and the toilet was wet/slippery with the mop bucket and cones in the way! (The men’s toilet was out of action too, so the men had to use disableds)
Completely ruined our birthday meal.”
“Want to thank Pizza Hut for stealing my money, while being completely useless at resolving the issue.
They can sure take the money instantly, but of their system screws up and loses the order, apparently NOBODY can find any information about it.
Placed an order for dinner online, got an immediate notification from my financial app that the money had been taken, but never got the normal order confirmation email from Pizza Hut.
Gave it about 15-20 minutes just in case something was running slow in the system, then started calling. Spent about the next hour getting bounced around between 2 stores, the local call center, given a bogus number to corporate, finally getting a working number to Hut Rewards, who then gave me the number to Customer Satisfaction. More like Customer Who Cares, we've already got your money.
Everybody had the same ridiculous story, they "don't have access" to find the transaction, and nothing they can do. Give the money a few days to process, then try calling back for a refund.
Absolutely ZERO reason with today's technology that if they can take the money instantly, they can't also refund it instantly when they screw up and don't supply the product you paid for!”
