“Their customer service sucks. I have never received my Hut rewards points. I've called customer service and they sent an email to write in proof. I've done that they send me another email for the same damn thing. I call the Hut Rewards number say the same thing and they sent me an email. I abide by said email to wait another 2 days for them to send me the same damn email. I called them to let them know I've been going through this with them for over a month and I am owe thousands of rewards points and they lie and say that I am not a Rewards member and can't find my case even though to be a Rewards member all you have to do is sign into the app. So I debunk them on this and they remain to lie. This company is no longer getting a dime of my money. They are cheap scam artists.”
“I was so disappointed with the chicken Alfredo! It used to be my favorite thing from Pizza Hut but I will NEVER order it again or recommend it to anyone! It used to have the curly noodles and was creamy.. now it’s just gloppy noodles that are gummy & chewy with over cooked sauce…I’m done!!! It was nasty!!!”
“Pizza prepared sloppily. It was made incorrectly the first time and then rushed the second time to the point where it wasn’t even done baking. I am still waiting to hear from the corporate office or at least the local store manager.”
“The Pizza Hut in Orangeburg SC is the worst! The customer service is horrible the food is horrible only because the take more time on their phones than paying attention to making the food I have tried in person and on line and they still don’t pay attention the last pizza I got looked like it was cut by a toddler! I have spoken with management to no Avail so I will just take my business elsewhere”
“This was my first ordering a pizza from Pizza Hut but not my boyfriend's. He usually buys his pizza from its location in Bad Axe, MI which he says is EXCELLENT!! This time we purchased 2 pizza's today (a New York and a stuffed crust) at your location on Van Dyke in Warren, MI. Our complaint is the dough tasted like FROZEN dough, not had tossed. We spent $49 total for both pizza's and was extremely, extremely disappointed!”
“I ordered the backyard BBQ thin crust pizza. When I got home there was scant to NO BBQ sauce on it and no bacon! I had to use my BBQ sauce to put on it and small amount of chicken. For $18 this is not acceptable!!”
“We ordered on the website, it went thru doordash, two dashers took the order then cancelled.. then the whole order was cancelled.. so we had to pick it up, and got our pizza after two hours. Then they forgot our breadsticks. Not great.”
“I got a large supreme pizza today it was the worst pizza I have ever ate from Pizza Hut!! Not sure what the deal was normally I love Pizza Hut sure hope it was whoever made the pizza and not something y'all have changed”
“The 12$ pizza was supposed to be a large pizza! The pizza was so so small that it didn't even look like a medium pizza it look more like a very small personal pizza , it was supposed to be with bacon peperoni and sweet banana peppers It barely had any of it very very disappointed would never order pizza hut again.”
“First, there wasn't a place to customize my breadsticks. And the phone number went to a call center, where I got the runaround and I couldn't contact the store directly. The 2 reps were unhelpful, I got a Door Dash driver that couldn't read a simple map, and I paid 20.00 for lousy service and a cold order”
“Pizza hut staff are extremely rude. We tried place order 10 pizza online tried 5 cards as order was so big there systems wouldn't allow so we called in spoke staff member waw no help at all hung up tried call back came back same situation we are regular customers due to service went to dominos provided better service don't order from pizza hut”
“They never bring my drink I always order a 2 liter and they never bring it NEVER . They never answer the phone either . I can never get in touch with them it sucks .”
“Order on my way home from work, the young lady that answered didn't know the difference between italian sausage or regular. Ask for candian bacon, she said black olives, I replied "no". Got to the place my order was totally wrong. As I was watching she was making a pizza, no gloves, wiping hands on her jeans. Got a refund and went to Miniskys pizza. Will NEVER order from pizza hut espeically when no one are wearing gloves.”
“i visited the pizza hut on dorothy lane in kettering ohio. i paid $16.99 for a medium pizza. i went to my car to wait on it. i noticed a sign that said any large pizza any toppings for $12. i talked to the mgr and asked why he didn’t offer me the deal. he just kind of shrugged his shoulders and said he just rung in what i ordered. poor customer service. if you can save your customer money by letting them know about deals that would help ensure a return visit. think i’ll stick to dominos or papa john’s.”
“Ord number
Adrian 122538
At about 6pm on April 9th, I went to your outlet in Simei and wanted to buy your food and take it away. When a staff member said that the person in charge of the counter was busy in the kitchen, I also knew that you were busy, so I went online to buy your food. I thought the food order would arrive directly at your kitchen after I ordered it online.
When the staff in charge of the counter came back, she asked me if I had placed an order. I said I had just placed an order online. She said nothing and continued packing the food for other customers.
After a while, I felt it wasn’t right, so I asked her if my online order would go directly to your kitchen. She said no, so I asked her. If I hadn’t come to ask you, wouldn’t I have been waiting here in vain? She said yes,
I have a few things to ask you here
1) How many people order order online self-collection in a day? If your staff is busy in the kitchen for a long time no one is in the counter and those customers who order self-collection online are like me and they don’t know when they arrive will need to infrom your staff , and no one is in the counter
and they will be there and Wait for nothing
2)- When I first told her that I had just placed an order online, she did not tell me that I needed to let her know my order number.
3 miss 1 Garlic Bread”
“12$ Deal Supreme large pizza with very little toppings. Called store and they stated that it was the proper amount of toppings. Pizza Hut customer for years, no longer!”
“I went to lakeshore and 3rd Street to order pizza. This old man was unfriendly when I told him I want easy on tomato sauce. I had bought one a week ago and the lady was nice and did exactly what I told her. There was another staff in the kitchen who came to tell me to come when that lady is working. I told them Good customer service is key to a successful business which I know as a retired bank staff”
