Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,238 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My fish live this food. It is better than others in terms of decomposition.”

Helpful Report

Posted 7 months ago

Thanks so much, Dawn! It's great hearing your fish are happy and that the cleaner decomposition is making a difference in your pond. If you ever want to swap notes on feeding through the seasons, just reach out anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“Play it koi is always helpful, easy to contact and has quality product. I purchased a bunch of plants for my koi pond and bog filter. All the plants arrived in great shape. My pond is ready for the warmer weather.”

Play It Koi 5 star review on 5th April 2026

Helpful Report

Posted 7 months ago

Thanks so much, Colin! Loading up the pond and bog filter with plants before the warm weather hits is exactly the right move, and I'm glad they all showed up in great shape. Still checking with Kelly on those round koi nets, by the way, and I'll get word to you as soon as I hear back. Send a pond photo once it greens up if you get the chance! — Derek, Play It Koi

Posted 4 months ago

“We haven’t received our plants or decorator and the $25 new customer discount was not applied to our order at checkout You have some issues to resolve before we think about a better referral”

Helpful Report

Posted 7 months ago

“Plants arrived quickly and all in good shape. Very healthy looking.”

Helpful Report

Posted 7 months ago

So glad they showed up quick and healthy, Jacquelyn! Hope getting those hitchhikers sorted earlier put your mind at ease too. Send us a pond photo once everything settles in, we'd love to see it. — Kristen, Play It Koi

Posted 4 months ago

“Shipping was fast and the plants were in great condition. My water feature is tiny, but the plants complete it and I’m just so happy. Will buy from Play It Koi again! Thank you”

Helpful Report

Posted 7 months ago

Thanks so much, Lauren! Tiny water features can be the most charming ones, and it's great to hear those plants pulled yours together. Come back and see us anytime, and feel free to send a photo once it's settled in. — The PIK Crew, Play It Koi

Posted 4 months ago

“My experience with this establishment is one of outstanding proportions.”

Helpful Report

Posted 7 months ago

"Outstanding proportions" made our whole crew smile, Dwayne! Thanks so much for the kind words, and please don't be a stranger. Send a pond photo our way anytime, we love seeing how things are coming along. — The PIK Crew, Play It Koi

Posted 4 months ago

“Excellent experience ordering pond equipment from Play it Koi. Highly recommend!”

Helpful Report

Posted 7 months ago

Really glad the ordering went smoothly for you, and thanks for the recommendation! Pond equipment can be a lot to sort through, so it means a lot to hear it came together easily. Come back anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 4 months ago

“Easy ordering process, great communication and updates on delivery which was quick. Product is perfect.”

Helpful Report

Posted 7 months ago

Thanks so much, Kelly! Glad the ordering went smoothly and the delivery updates kept you in the loop. We try hard to keep things quick and clear, so hearing the product landed perfectly really makes our day. Reach out anytime, and send us a pond photo if you ever feel like sharing! — The PIK Crew, Play It Koi

Posted 4 months ago

“The filter replacement kit arrived in good condition! Thank you. I am looking forward to buying some of your plants soon.”

Play It Koi 5 star review on 4th April 2026

Helpful Report

Posted 7 months ago

Thanks so much, Ellen! Glad the filter pad kit showed up in good shape. When you're ready to add some plants, just reach out and we're happy to point you toward a few that play nice with a pond setup. — The PIK Crew, Play It Koi

Posted 4 months ago

“Excellent packaging and quick to ship. Thank you”

Helpful Report

Posted 7 months ago

Thanks so much, Michael! Glad the order showed up quick and well wrapped. Hope you got that filter issue sorted after the parts went in, and feel free to reach out anytime if it acts up again. — Kristen, Play It Koi

Posted 4 months ago

“quick delivery made sure my fish didn't miss a dose of their medicated food. Everyone is eating and the treatment seems to be working. Here's to the end of the "pondemic" & a healthy fresh start to a new season !”

Helpful Report

Posted 7 months ago

So glad the medicated food got there in time to keep everyone on schedule, and even happier to hear they're all eating again. Here's to closing the book on that "pondemic" and a healthy start to the new season. Reach out anytime if you need a hand as things warm up. — Kristen, Play It Koi

Posted 4 months ago

“It came quick good packaging and price”

Helpful Report

Posted 7 months ago

Thanks so much, David! Glad the package showed up quick and got to you in good shape, and that the price worked out too. Reach out anytime if there's anything we can help with. — Derek, Play It Koi

Posted 4 months ago

“My problem is that you are on the west coast and I'm in Florida and it takes a long time to get here. I wasn't able to use it, but will keep it for the next time.”

Helpful Report

Posted 7 months ago

“Great shopping experience! I thought finding and ordering this quartz sleeve was going to be a nightmare and it was until I found this shop.”

Helpful Report

Posted 7 months ago

Tracking down the right quartz sleeve can be a real headache, so I'm glad ours turned out to be the easy part of your search! Thanks for giving us a shot, and reach out anytime you're hunting for another hard-to-find part. — The PIK Crew, Play It Koi

Posted 4 months ago

“Filter replacement was easy to find on their website and shipped quickly”

Play It Koi 5 star review on 31st March 2026

Helpful Report

Posted 7 months ago

Thanks so much, Eric! Glad the filter replacement was easy to track down and got to you quick. If you ever need a hand matching parts to your setup, just give us a shout. — The PIK Crew, Play It Koi

Posted 4 months ago

“Excellent as always , everything was delivered promptly and very competitively priced .”

Helpful Report

Posted 7 months ago

Thanks so much, William! Prompt delivery and fair pricing are exactly what we aim for, so it's great to hear it landed that way for you. Sounds like you're getting stocked up for opening season, reach out anytime if you want a hand mapping out your spring routine. — Kristen, Play It Koi

Posted 4 months ago

“Products almost always in stock and shipped in a timely manner.”

Helpful Report

Posted 7 months ago

Thanks so much, Elizabeth! Keeping things in stock and out the door quickly is something we work hard at, so it's great to hear it's landing that way for you. Reach out anytime you need a hand with your pond. — The PIK Crew, Play It Koi

Posted 4 months ago

“The plants showed up very fast and they was in excellent shape with great roots, l will be using you again soon Thank You”

Helpful Report

Posted 7 months ago

So great to hear, Ken! Fast shipping and strong roots are exactly what we want when those plants arrive, especially with the cold temps we chatted about on your order. We'd love to see them settle into your pond, so send a photo anytime, and we'll be here when you're ready for the next round. — Kristen, Play It Koi

Posted 4 months ago

“So far so good”

Helpful Report

Posted 7 months ago

Thanks for giving us a shot, Ralph! "So far so good" is a great start, and we're happy to be along for the ride. Reach out anytime as your pond comes together. — The PIK Crew, Play It Koi

Posted 4 months ago

“Haven’t been able to find Proform-c for five years. Finally rattled the right door!”

Play It Koi 5 star review on 29th March 2026

Helpful Report

Posted 7 months ago

Five years is a long hunt, Gary, so I'm thrilled we were the door that finally opened! Glad to have you here, and reach out anytime you need a hand with the pond. — The PIK Crew, Play It Koi

Posted 4 months ago

Play It Koi is rated 4.9 based on 4,238 reviews