Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,238 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

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“Great to work with and quality products! Thanks!”

Helpful Report

Posted 6 months ago

Thanks so much, Stuart! It's been a real pleasure working with you, and I'm glad the products have held up to the standard we aim for. Reach out anytime you need a hand with the pond, and happy to keep helping however we can. — Derek, Play It Koi

Posted 4 months ago

“I bought two lotus tubers, and I’m very happy with the service and the quality of the product. They started growing immediately. I also like all the instructions provided online”

Helpful Report

Posted 6 months ago

Thanks so much, Julie! It's the best feeling when tubers take off and start growing right away, so I'm thrilled yours did. Glad the online instructions helped too, and if you ever want a second opinion as they fill in, send a pond photo our way anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“The Large Pellet order that was mis sent, medium pellets, just landed on my front porch. Thank You for getting things straight. At 84 yrs of age I was a little dumbfounded at your personnell initial response indicating I might try to fool someone.. Hope the returned shipment arrived OK. .”

Helpful Report

Posted 6 months ago

“Excellent web site - prompt delivery, healthy plants!”

Helpful Report

Posted 6 months ago

Thanks so much, James! Hearing the plants arrived healthy and quick really makes our day, since live shipments always keep us on our toes. If you ever want to show off how they settle into the pond, send a photo our way anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“Excellent quality plants. The root systems were very strong. I’m so happy with these plants”

Helpful Report

Posted 6 months ago

Thanks so much, Kimberly! Strong root systems are exactly what we hope you'll find, so it makes our day to hear yours arrived ready to thrive. Send us a pond photo once they settle in, we'd love to see them. — The PIK Crew, Play It Koi

Posted 4 months ago

“The lillies were shipped in a timely matter. The information on shipping and planting once recieved was greatly appreciated. The lillies were in great shape, with all three already having leaves budding out.”

Helpful Report

Posted 6 months ago

Thanks so much, James! Glad the shipping and planting info hit the mark, and that all three lilies showed up with leaves already budding out. Once they settle in and start spreading, we'd love to see a pond photo. Reach out anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“My new go to for water plants!”

Helpful Report

Posted 6 months ago

Becoming your go-to for water plants means a lot to us, Jodi! Thanks for trusting us with your pond, and send a photo our way once the plants settle in. — The PIK Crew, Play It Koi

Posted 4 months ago

“I changed my mind on which bottom drain to buy and after receiving the 3" koi toilet I decided to switch to the Evolution Aqua 4" which worked out perfectly for my pond build. But the no hassle return was just the beginning. I got a call back and email from Ivan that answered all my newbie questions and even offered to help any time. That's service!”

Helpful Report

Posted 6 months ago

“Awesome! Timely delivery. Product was exactly as mentioned it would be. Replace exactly what I needed, with some added benefits. The price was perfect!”

Helpful Report

Posted 6 months ago

Thanks so much, Lance! Glad the pump landed right on time and slotted in as the exact replacement you needed, with a few bonuses to boot. Send a pond photo our way once it's all humming, we'd love to see it. — The PIK Crew, Play It Koi

Posted 4 months ago

“Everything when well. Still waiting to hear back on a koi on when it will be in”

Play It Koi 5 star review on 19th April 2026

Helpful Report

Posted 6 months ago

“Ivan was extremely helpful.”

Helpful Report

Posted 6 months ago

Thanks, John! Ivan's a good one to have in your corner, and I'm glad he could lend a hand. Reach out anytime you've got a question, we're always happy to talk koi and ponds. — The PIK Crew, Play It Koi

Posted 4 months ago

“Very helpful staff”

Helpful Report

Posted 6 months ago

Thanks, Ed! Glad the crew could be helpful when you needed a hand, that means a lot. Reach out anytime, and I'm always happy to pick up where we left off. — Kristen, Play It Koi

Posted 4 months ago

“You shipped quickly and packed carefully. The product was in perfect condition when it arrived.”

Helpful Report

Posted 6 months ago

Thanks so much, Robert! Glad everything showed up in perfect shape after the trip. We always sweat the packing details, so it's great to hear it paid off. Send us a pond photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 4 months ago

“My order arrived timely and well packaged.”

Helpful Report

Posted 6 months ago

Thanks so much, Paul! Glad the order showed up on time and packed well, that's always the goal on our end. Reach out anytime you need a hand with anything pond related. — The PIK Crew, Play It Koi

Posted 4 months ago

“Shipping on time at competitive price.”

Helpful Report

Posted 6 months ago

Thanks so much, Tung! Glad the shipping landed on time and the price worked out for you. Reach out anytime you need a hand with the pond. — The PIK Crew, Play It Koi

Posted 4 months ago

“Order of live plants arrived on time and in GREAT condition. The packaging was perfect. Great job.”

Helpful Report

Posted 6 months ago

Thanks so much, William! Hearing that the live plants showed up on time and in great shape, with the packaging holding up perfectly, makes our whole day. Getting plants to you healthy is the tricky part, so we take the packing seriously. Send us a pond photo once they settle in. — The PIK Crew, Play It Koi

Posted 4 months ago

“Some of the plants are half yellow like I said earlier before”

Helpful Report

Posted 6 months ago

“Everything arrived in great shape and ready to plant!”

Helpful Report

Posted 6 months ago

Thanks so much, Jason! Hearing that everything showed up healthy and ready to plant is exactly what we hope for with bare root orders. Send us a pond photo once things fill in, we'd love to see it. — The PIK Crew, Play It Koi

Posted 4 months ago

“Ordered a Perinha UV-C for my pea-green pond. It was shipped quickly and I dropped it into my pre-filter (weighted down and attached with zip ties). Pond slowly turned from green to brown and cleared entirely after 10 days. I'm delighted with the service and the result!”

Helpful Report

Posted 6 months ago

Thanks so much, Kristine! Love that you weighted it down and zip-tied it right into your pre-filter, that's exactly the kind of setup that gets results. Watching it go from pea-green to brown to clear over those 10 days is so satisfying to hear. Send us a pond photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 4 months ago

“Plants arrived timely and in great shape!”

Helpful Report

Posted 6 months ago

Thanks so much, Wayne! Glad the plants showed up on time and looking healthy. That always makes the unboxing a little more fun. Reach out anytime if you need a hand getting them settled in. — Kristen, Play It Koi

Posted 4 months ago

Play It Koi is rated 4.9 based on 4,238 reviews