Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,604 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always better than expectations”

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Posted 7 months ago

Hello Shady! We love to hear this - thank you so much for choose Play It Koi! We hope to be able to help you with all your pond needs :) Best fishes, Kristen

Posted 7 months ago

“The duckweed arrived intact and was a much larger qty than I expected ... thank you. I will definatly use you all again.”

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Posted 7 months ago

Hello Brad! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 7 months ago

“I was drawn to your site due to a pump in my pond stopping. I noticed it had oil seeping from the impeller. My pond has catfish, brem, and a plant eating fish. The population is steady except for a visit by the local king Fisher. I researched your oil free pumps and was convinced your pumps were cleaner and with the warrenty, cheaper than the oil leaking pump I needed to replace. The pump arrived early and in good condition. I will be installing it today. Ergo I am lacking feed back on the performance of the pump.”

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Posted 7 months ago

Hello Jack! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help, so please feel free to reach out if you have any questions about your new pump down the road! We hope it works out perfectly for you! Best fishes! Kristen

Posted 7 months ago

“Items orederd arrived perefectly and on schedule. Thanks to all at Play it Koi!!”

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Posted 8 months ago

Hello Rogelio! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 7 months ago

“My purchase was processed and shipped right away and I was kept updated on the entire journey at every step.”

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Posted 8 months ago

Hello Peggy! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Fantastic... very impressive.”

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Posted 8 months ago

Hello Michael! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Thank you Pay It Koi.”

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Posted 8 months ago

Hello Lieu! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Can't show enough love for Play It Koi here. I found them by chance in my search for a re supply for a bag of food for my school (Nijikawa growth). But the service that made me loyal was when my skimmer pump needed replacing after my pond had an unexpected drain. The bakki filter backed up, drained the pond down to half, and the skimmer pump ran for God knows how long sucking air. Rather than taking advantage of me and selling me an expensive Aquascape pump, Kristen took time to troubleshoot what I assumed to be a fried pump, even sending a schematic of the pump, and detailed instructions. Assuring me that PIK would exhaust every option before taking the max out of my pocket. Well, 2025 has started swimmingly, as I was able to fix my pump at no cost with her help. Eventually I will obviously be buying new pumps, and pond equipment, and obviously food from Play It Koi, but with the knowledge that they'll have my back over sheer profit (not saying profit is bad, I'm not libtarded lol). Thanks again Kristen, and the rest of the team......FINS UP! (See what I did there, Kristen? 😂🐬”

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Posted 8 months ago

David, it was a pleasure working with you to resolve this problem and I'm just happy it ended up being fixed! We are so glad to have gained a loyal customer and we look forward to continuing to help you pond in the future! Fins Up (and Go Bills of course), Kristen

Posted 8 months ago

“Quick and easy, fair pricing, friendly customer service.”

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Posted 8 months ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Ivan and Kristen were AMAZING! Thank you so much for your help selecting my new filter media. I'm so happy I reached out and will be a customer for life! This type of customer service is really hard to come by especially online. THANK YOU!”

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Posted 8 months ago

WOW, Dudley! Thank you so much for your kind words! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Prices are pretty good. Customer service is very responsive. A great advantage is that they don't charge sales tax for California residents. Only to small gripes: 1. Shipping could be faster. Usually takes at least a week. (I guess I'm spoiled by Amazon.). 2. Rewards program is nice, but I was not able to apply all of my accumulated points towards a single purchase”

Helpful Report

Posted 8 months ago

Hello! Thank you for your honest review! We do our best to keep prices as competitive as possible, but it's almost impossible for any small business to ship as quickly as Amazon, but we sure do appreciate your support! In response to the points question - you should have been able to use your points toward your purchase. If you reach out to support@playitkoi.com, we can help make sure you are able to use them for your next purchase! Have a Fin-tastic day! Kristen

Posted 8 months ago

“Excellent products, excellent company, fast shipping, what more could i want? :)”

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Posted 8 months ago

We aim to please, Shelli! Thank you for choosing Play It Koi and your 5-star review! Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Very easy to order and arrived when it was supposed to arrive. Great price for a great product. Makes it very easy to measure and check on the health of our koi. It is must have for any koi hobbyist or koi dealer.”

Play It Koi 5 star review on 30th December 2024

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Posted 8 months ago

Hey Robert! Woah - beautiful koi! Thank you so much for sharing. We're all fish lovers here at Play It Koi and enjoy seeing our customers thrive with their fish and ponds! We're glad you are liking the product and hope you will continue to choose Play It Koi for all your pond's needs! Best fishes, Kristen

Posted 8 months ago

“excellent! quick delivery and packaged well”

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Posted 8 months ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“I ordered 4 snails for my pond , I was not sure what condition they would arrive , but I decided to take a chance. Not only did they arrive perfectly fine, but received an additional two . All six acclimated right away and proceeded to do there job . The pond looks amazing thanks to the snails who doubled in size in no time. I was so impressed, I placed a second order.”

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Posted 8 months ago

Hello Howard! We are so happy to hear you love your snails and they love their pond! Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“All koi arrive and well”

Play It Koi 5 star review on 20th December 2024

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Posted 8 months ago

Beautiful fish! We're so happy you love them, thank you for choosing Play It Koi! Kristen

Posted 8 months ago

“Great job thanks”

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Posted 8 months ago

Hello Mary, Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Good service”

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Posted 8 months ago

Hello Richard! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Very pleased ! I just installed it yesterday(12-13-24). I was able to replace my Leader Answer 2 pump without replumbing!”

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Posted 8 months ago

Good to hear, Gene! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“GREAT CUSTOMER EXPERIENCE FROM PHONE, TO ORDER SIMPLICITY, SPEED OF DELIVERY AND THE PACKAGE TRACKING WAS AWESOME!! LOOK FORWARD TO FUTURE BUSINESS”

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Posted 8 months ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

Play It Koi is rated 4.9 based on 3,604 reviews