Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,238 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great information lady...and clear information. So glad I called, ChatGPT had given me the wrong information, so glad I got to talk to a real human”

Helpful Report

Posted 5 months ago

Hi Bennett, thank you so much for taking the time to share this. We're really glad you reached out and got to speak with someone on our team who could give you the clear, accurate information you needed. Please don't hesitate to call or email us at support@playitkoi.com anytime you have questions, we're always happy to help. — The PIK Crew, Play It Koi

Posted 4 months ago

“It's growing...😁😁😁 Little cooler at night this week.”

Play It Koi 5 star review on 8th May 2026

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Posted 5 months ago

Love seeing those sprouts, Shawn! 😁 Cooler nights are normal this time of year, so don't worry if growth slows a touch, your lotus will keep filling in as things warm up. Send us a photo once it really takes off, we'd love to see it. — Kristen, Play It Koi

Posted 4 months ago

“You were great to work with and order came as was talked about. Thank you”

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Posted 5 months ago

So glad it all came together the way we talked through, especially after that hornwort hiccup on the order. It was a pleasure working with you, and please reach out anytime you need a hand with the pond. — Kristen, Play It Koi

Posted 4 months ago

“Order was shipped quickly.”

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Posted 5 months ago

Thanks so much, Tonia! Glad the order got to you quickly. If you ever want a hand with anything pond-related, just reach out anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“It’s too early to tell cause I still do not have my product. So I cannot review. As it was delivered to the wrong address, in the wrong state. Maybe after it gets here, I can review it.”

Helpful Report

Posted 5 months ago

“Great customer service and fast and easy delivery”

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Posted 5 months ago

Thanks so much, Brian! Glad the ordering was easy and the delivery got to you quick. If you ever have a pond question down the road, reach out anytime, we're happy to help. — The PIK Crew, Play It Koi

Posted 4 months ago

“Timely as always ! Plants were perfect. Derek & Ivan were great helps as always ! Customer service & attention to detail is why I only shop here.”

Helpful Report

Posted 5 months ago

Thanks so much, Philip! Hearing that you only shop with us means a lot, and Ivan and I always enjoy helping you out. Send a pond photo once those plants settle in, we'd love to see how it all comes together. — Derek, Play It Koi

Posted 4 months ago

“As always, great customer service and great products!”

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Posted 5 months ago

Thanks so much, Leonardo! Glad I could help you sort out that aerator question, and it means a lot that you keep coming back. Reach out anytime you need a hand. — Ben, Play It Koi

Posted 4 months ago

“The person who helped us was really knowableabe about what was needed to get started with our koi pond would recommend to others thank you”

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Posted 5 months ago

Thanks so much, Vicky! Getting started with a koi pond is a big step, and I'm really glad the help pointed you in the right direction. Reach out anytime as the build comes together, we're always happy to talk shop. — Kristen, Play It Koi

Posted 4 months ago

“My plants came very well packaged. I planted my plants in the baskets, loam and fertilizer I also ordered on the same day I got them. The water hyacinth and canna 'peach delight' are doing extremely well. The water poppy and water hawthorne plants died back but I have now sprouts! Play it Koi asked me several times if I was completely satisfied and that if I was not they would fix it.”

Play It Koi 5 star review on 5th May 2026

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Posted 6 months ago

“I ordered the Gosanke 6-8 inch Koi fish, and they arrived very healthy and a day early! They are some great looking fish.”

Play It Koi 5 star review on 4th May 2026

Helpful Report

Posted 6 months ago

So glad to hear it, Kevin! Healthy fish arriving a day early is always a nice surprise, and it sounds like your Gosanke are settling in as some real lookers. Send us a pond photo once they've colored up in their new home, we'd love to see them. — Kristen, Play It Koi

Posted 4 months ago

“Thank you for the UV light bulb replacement. It is arrived well packed and without damage. It is installed and working well.”

Helpful Report

Posted 6 months ago

Hi Pauline, thank you so much for taking the time to share this. We're really glad the UV bulb arrived safely and is already up and running for you. If you ever need anything else, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 4 months ago

“5 stars for customer service! I miscalculated my fountain capacity when I ordered the PondMAX PR750UV pressure filter. I received a return authorization within minutes, after notifying customer service. I'm shipping the unit out today in anticipation of a full refund. It's great to know that Play It Koi will honor their return policy with zero hassles.”

Helpful Report

Posted 6 months ago

We're so glad our team could get your return authorization sorted out quickly and with zero hassle, and we appreciate you taking the time to share your experience. Sizing a filter to your fountain capacity isn't always straightforward, so we're happy we could help make this right. If anything else comes up with your refund or a future order, please reach out to us anytime at support@playitkoi.com. — The PIK Crew, Play It Koi

Posted 4 months ago

“The parts for my pond filter fit perfectly and my fish are jumping with joy”

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Posted 6 months ago

Thanks so much, Michael! Knowing the filter parts fit perfectly and your koi are jumping with joy makes our day. Send us a pond photo sometime, we'd love to see those happy fish. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 4 months ago

“I can't even believe it! I followed your excellent instructions and already I have leaves. My koi are very excited about their new present. It was fast, easy and it will be beautiful. I am very grateful”

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Posted 6 months ago

This made my morning, Suzanne! I love that you're already seeing leaves and that your koi are excited about their new present. Sorry again it took a human a beat to reach you, but I'm so glad it all came together fast and easy. Send us a pond photo once it fills in. — Kristen, Play It Koi

Posted 4 months ago

“I rate the company at 5 stars. Everything arrived in great shape and you were very generous with your plant starts!. Thanks, Linda”

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Posted 6 months ago

Thanks so much, Linda! Glad everything showed up in great shape, and we're happy the plant starts came through nicely for you. Once things settle in, we'd love to see a photo of your pond. Come back anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“Was very helpful and professional. Delivery was speedy.”

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Posted 6 months ago

Thanks so much, Betsy! So glad we could help you sort out the UV question, and that the delivery showed up quick. Reach out anytime you've got pond plans brewing, we're always happy to talk it through. — Kristen, Play It Koi

Posted 4 months ago

“Great products that arrived on time. Plants are thriving!”

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Posted 6 months ago

Thanks so much, Gerri! Hearing that your plants are thriving really makes our day. Drop us a pond photo sometime once everything fills in, we'd love to see it. — Kristen, Play It Koi

Posted 4 months ago

“Wonderful source for pond equipment and supplies. Best of all a very helpful, knowledgeable staff when questions arise regarding pond issues. This alone a great value when keeping koi. Highly recommend Play it Koi.”

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Posted 6 months ago

Thanks so much, Kellee! It means a lot that the staff help when pond questions pop up has been worth it for you, that's exactly what we hope for. Reach out anytime something comes up with your koi, we're always happy to talk it through. — The PIK Crew, Play It Koi

Posted 4 months ago

“Overall my experience was good however the ordering system did not always reflect in stock items. With regards to my order for Flexible PVC hose this resulted in a delayed shipment.”

Helpful Report

Posted 6 months ago

Play It Koi is rated 4.9 based on 4,238 reviews