Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome! Timely delivery. Product was exactly as mentioned it would be. Replace exactly what I needed, with some added benefits. The price was perfect!”

Helpful Report

Posted 5 months ago

Thanks so much, Lance! Glad the pump landed right on time and slotted in as the exact replacement you needed, with a few bonuses to boot. Send a pond photo our way once it's all humming, we'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

“Everything when well. Still waiting to hear back on a koi on when it will be in”

Play It Koi 5 star review on 19th April 2026

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Posted 5 months ago

“Ivan was extremely helpful.”

Helpful Report

Posted 5 months ago

Thanks, John! Ivan's a good one to have in your corner, and I'm glad he could lend a hand. Reach out anytime you've got a question, we're always happy to talk koi and ponds. — The PIK Crew, Play It Koi

Posted 3 months ago

“Very helpful staff”

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Posted 5 months ago

Thanks, Ed! Glad the crew could be helpful when you needed a hand, that means a lot. Reach out anytime, and I'm always happy to pick up where we left off. — Kristen, Play It Koi

Posted 3 months ago

“You shipped quickly and packed carefully. The product was in perfect condition when it arrived.”

Helpful Report

Posted 5 months ago

Thanks so much, Robert! Glad everything showed up in perfect shape after the trip. We always sweat the packing details, so it's great to hear it paid off. Send us a pond photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

“My order arrived timely and well packaged.”

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Posted 5 months ago

Thanks so much, Paul! Glad the order showed up on time and packed well, that's always the goal on our end. Reach out anytime you need a hand with anything pond related. — The PIK Crew, Play It Koi

Posted 3 months ago

“Shipping on time at competitive price.”

Helpful Report

Posted 5 months ago

Thanks so much, Tung! Glad the shipping landed on time and the price worked out for you. Reach out anytime you need a hand with the pond. — The PIK Crew, Play It Koi

Posted 3 months ago

“Order of live plants arrived on time and in GREAT condition. The packaging was perfect. Great job.”

Helpful Report

Posted 5 months ago

Thanks so much, William! Hearing that the live plants showed up on time and in great shape, with the packaging holding up perfectly, makes our whole day. Getting plants to you healthy is the tricky part, so we take the packing seriously. Send us a pond photo once they settle in. — The PIK Crew, Play It Koi

Posted 3 months ago

“Some of the plants are half yellow like I said earlier before”

Helpful Report

Posted 5 months ago

“Everything arrived in great shape and ready to plant!”

Helpful Report

Posted 5 months ago

Thanks so much, Jason! Hearing that everything showed up healthy and ready to plant is exactly what we hope for with bare root orders. Send us a pond photo once things fill in, we'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

“Ordered a Perinha UV-C for my pea-green pond. It was shipped quickly and I dropped it into my pre-filter (weighted down and attached with zip ties). Pond slowly turned from green to brown and cleared entirely after 10 days. I'm delighted with the service and the result!”

Helpful Report

Posted 5 months ago

Thanks so much, Kristine! Love that you weighted it down and zip-tied it right into your pre-filter, that's exactly the kind of setup that gets results. Watching it go from pea-green to brown to clear over those 10 days is so satisfying to hear. Send us a pond photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

“Plants arrived timely and in great shape!”

Helpful Report

Posted 5 months ago

Thanks so much, Wayne! Glad the plants showed up on time and looking healthy. That always makes the unboxing a little more fun. Reach out anytime if you need a hand getting them settled in. — Kristen, Play It Koi

Posted 3 months ago

“Amazing customer service and my plants all arrived in excellent condition. I would highly recommend shopping for all of your koi pond plants at Play It Koi.”

Helpful Report

Posted 5 months ago

So glad your plants showed up in excellent shape, that always makes our day. Thanks a ton for recommending us for koi pond plants, and please send a pond photo once everything settles in. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great product and it arrived safely and quickly.”

Helpful Report

Posted 5 months ago

Thanks so much, Amanda! Glad the order showed up safely and quick for you. If you ever want a hand with anything pond-related, just give us a shout. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great had what I needed and shipped on time”

Helpful Report

Posted 5 months ago

Thanks so much, Tom! Glad we had exactly what you needed and got it out the door on time. Reach out anytime you're working on something for the pond, and happy to help. — The PIK Crew, Play It Koi

Posted 3 months ago

“Play it koi has done it again A++++++”

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Posted 5 months ago

A++++++ from you means a lot, Shayne! Sorry again we couldn't track down all those vacuum parts locally, but I'm glad we got you sorted in the end. Come back and see us anytime, and feel free to send a pond photo our way. — Kristen, Play It Koi

Posted 3 months ago

“Not too happy... I placed an order on 4/2/2026 for some fish food that was in stock and was charged for the purchase on 4/3/2026. By 4/7/2026 I still have not received a shipping confirmation and thaought that was odd. I made an inquiry to cuatomer support and asked what the delay was. I was told the items were still in the "processing" stages? Again odd and still no shipping confirmation. I contacted customer support again about the delay and was given a vague response. Later that day I finally recieved the shipping confirmation and the items were delivered the next day. I am just curious why sit on my money for a few days with an in stock item before shipping...”

Helpful Report

Posted 5 months ago

“I appreciate the call to make sure I was ready for plants due to weather. I’m also very happy with the care taken with how the plants are packaged and shipped.”

Helpful Report

Posted 5 months ago

Thanks so much, John! That weather call before sending plants is something we always try to do, so it means a lot that it stood out to you. Glad the careful packing came through too, and please send us a pond photo once everything settles in. — Kristen, Play It Koi

Posted 3 months ago

“I thought I ordered 1 1/2 inch hose, this 3/4 inch is useless”

Helpful Report

Posted 5 months ago

“We love your store and have always enjoyed great experiences finding products for our pond and you quick shipping.”

Play It Koi 5 star review on 11th April 2026

Helpful Report

Posted 5 months ago

Thanks so much, James! It means a lot to hear you keep coming back to us for your pond gear, and I'm glad the quick shipping has treated you well. Next time you've got fish settled in nicely, send a pond photo our way, we'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,170 reviews